Salary
💰 $216,500 - $402,750 per year
About the role
- Serve as the chief storyteller for Upwork, shaping and driving integrated communications strategy
- Lead all internal and external communications to amplify mission and vision across customers, investors, press, analysts, and employees
- Report directly to the COO and partner with senior leadership on executive visibility and public narratives
- Define and own measurable communications strategy across internal communications, public relations, executive visibility, investor relations, and crisis communications
- Oversee global PR and media outreach and build relationships with tier-one press and industry analysts
- Develop metrics-driven strategies to drive marketplace growth and evaluate communications performance
- Lead financial-market messaging with Finance and Legal for earnings calls, investor days, and shareholder engagement
- Design internal communications to strengthen culture and employee engagement
- Build and scale a high-performing communications team focused on narrative excellence and flawless execution
- Measure and optimize communications impact using analytics, tools, and insights
Requirements
- Demonstrated success guiding multi-channel communications through major business shifts, including AI integration and organizational transformation
- Deep experience in public relations, executive communications, and investor relations within a high-growth, publicly traded tech company
- Existing roster of media relationships across business, technology, and trade outlets, and strong analyst connections
- Proven ability to build and scale high-performing communications teams and attract senior-level talent
- Trusted advisor/partner to senior executives and cross-functional stakeholders
- Outstanding writing skills and ability to translate complex technical innovation into accessible narratives
- Experience leading crisis communications and remaining composed under pressure
- Commitment to inclusive communication and amplifying diverse perspectives