Upwork

Vice President, Communications

Upwork

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $216,500 - $402,750 per year

Job Level

Lead

About the role

  • Serve as the chief storyteller for Upwork, shaping and driving integrated communications strategy
  • Lead all internal and external communications to amplify mission and vision across customers, investors, press, analysts, and employees
  • Report directly to the COO and partner with senior leadership on executive visibility and public narratives
  • Define and own measurable communications strategy across internal communications, public relations, executive visibility, investor relations, and crisis communications
  • Oversee global PR and media outreach and build relationships with tier-one press and industry analysts
  • Develop metrics-driven strategies to drive marketplace growth and evaluate communications performance
  • Lead financial-market messaging with Finance and Legal for earnings calls, investor days, and shareholder engagement
  • Design internal communications to strengthen culture and employee engagement
  • Build and scale a high-performing communications team focused on narrative excellence and flawless execution
  • Measure and optimize communications impact using analytics, tools, and insights

Requirements

  • Demonstrated success guiding multi-channel communications through major business shifts, including AI integration and organizational transformation
  • Deep experience in public relations, executive communications, and investor relations within a high-growth, publicly traded tech company
  • Existing roster of media relationships across business, technology, and trade outlets, and strong analyst connections
  • Proven ability to build and scale high-performing communications teams and attract senior-level talent
  • Trusted advisor/partner to senior executives and cross-functional stakeholders
  • Outstanding writing skills and ability to translate complex technical innovation into accessible narratives
  • Experience leading crisis communications and remaining composed under pressure
  • Commitment to inclusive communication and amplifying diverse perspectives