Upwork

Vice President

• Set the vision and long-term strategy for Upwork’s global payments and financial infrastructure, aligning with company-wide objectives and board-level outcomes
• Lead a multi-functional organization responsible for payment rails, payout orchestration, regulatory compliance, risk mitigation, and customer experience
• Identify and scale global payment partnerships across acquiring, disbursing, and embedded finance—ensuring resilience, speed, and customer delight
• Drive the adoption of AI-powered payment solutions and automation to reduce costs, enhance decision-making, and improve customer outcomes
• Serve as executive sponsor for critical financial partnerships, vendor relationships, and compliance frameworks across jurisdictions
• Navigate a complex regulatory landscape and ensure Upwork remains ahead of evolving global fintech requirements and risk standards
• Deliver measurable outcomes tied to margin optimization, transaction costs and losses, and the optimal balance between payment success rates and net transaction loss, while ensuring experience quality
• Build, mentor, and inspire a high-performing leadership team within the Payments function, reinforcing a culture of excellence, innovation, and cross-functional alignment

VP, Payments

• Lead the preparation and review of federal and state income tax filings, ensuring timely and accurate compliance across domestic and international entities.
• Manage quarterly and annual tax provision processes, including ASC 740 reporting and audit support.
• Collaborate cross-functionally to assess the tax impact of business initiatives, ensuring alignment with regulatory requirements and internal policies.
• Develop and implement process improvements for tax workflows, leveraging AI and automation tools to enhance accuracy and efficiency.
• Monitor evolving tax legislation, analyze potential impact, and propose action plans to leadership.
• Mentor and manage members of the tax team, fostering a culture of continuous improvement, ownership, and growth.
• Partner with external advisors and internal stakeholders during audits, transactions, and tax planning initiatives.

Tax Manager

Product Manager

• Set the long-term vision and strategy for Reputation, translating frameworks into shipped, customer-validated systems. Establish a clear transition from current-state systems to the future architecture.
• Own and deliver multi-quarter initiatives that materially improve user confidence and business outcomes, balancing experimentation with operational rigor.
• Define and track success metrics linking reputation improvements to marketplace and business outcomes.
• Lead and develop a team of Product Managers, setting a high bar for strategy, product craftsmanship, and ownership. Create clarity of decision rights across the reputation domain and serve as the senior product voice with executive stakeholders, distilling critical decisions upward and translating direction back to teams.
• Oversee rollout and adoption so freelancers and clients clearly understand and trust reputation signals.

Senior Director of Product, Reputation

Data Scientist

• Define and execute an enterprise-wide analytics, insights, and pricing strategy aligned with Upwork’s mission, financial goals, and AI roadmap.
• Lead a central analytics organization that delivers applied insights across Product, Marketing, and AI.
• Elevate modeling and quantitative capabilities to drive predictive, causal, and economic insights.
• Strengthen and scale the existing pricing function through optimization, automation, and experimentation.
• Partner with Data Engineering and AI teams to modernize infrastructure, automate reporting, and democratize analytics.
• Oversee marketplace and customer analytics to understand trends in Human+AI collaboration and workforce transformation.
• Drive integration of new technologies and analytical methods to expand self-service capabilities and accelerate decision-making.
• Lead a team of economists to evolve marketplace models, pricing elasticity frameworks, and monetization strategies.
• Translate complex analytics into clear, actionable narratives for executives and external audiences.
• Foster a culture of curiosity, rigor, and insight-driven decision-making across the company.

VP, Head of Analytics, Data Science, Pricing

Full-stack Engineer

• Design and implement core systems for AI-powered matchmaking, integrating frontend, backend, and agentic workflows.
• Own architectural decisions and collaborate on long-term platform direction.
• Lead planning, scoping, and execution of feature initiatives in partnership with product management.
• Organize and manage cross-functional engineering work (without people management responsibilities).

Staff Full-Stack Engineer

Backend Engineer

• Build and operate backend services and automation for the Snowflake data platform.
• Support data ingestion pipelines (RDS/Oracle → Snowflake) and reverse ETL (Snowflake → RDS).
• Develop and maintain Airflow (AWS MWAA) workflows for ingestion, data quality, and ops automation.
• Implement tooling for data quality checks, platform governance, and SOX-related controls.
• Help monitor and optimize Snowflake performance and costs.
• Deliver production-ready solutions with minimal supervision.

Senior Backend Engineer – Snowflake Data Platform

Systems Engineer

• Build end-to-end solutions, from endpoint engineering to systems engineering, ensuring compliance, security, and seamless processes.
• Integrate artificial intelligence into IT workflows to drive efficiency and innovation.
• Drive the design and implementation of centralized identity management and controls, aligning with modern security practices.
• Diagnose problems relating to critical services such as Jira, Confluence, and others to prevent problem recurrence.
• Maintaining and enhancing existing scripts, tools, and methodologies.
• On-call resource for resolving technical emergencies.
• Perform implementation, operational support, maintenance, and optimization of cloud and on-premises infrastructures.

Pricing Analyst

• develop pricing proposals, drive cross-function alignment and leadership approval, implement enhancements and changes successfully, and measure impact and effectiveness for continuous improvement.
• facilitate strategic decision-making by formulating and validating hypotheses through market, competitive, customer, and partner research and pricing experiments, employing rigorous analytical techniques.
• conduct in-depth pricing and statistical analysis to evaluate and develop a framework of price elasticity and customer behavior impact.
• be the expert on data and metrics, develop KPIs to monitor pricing performance, identify trends and opportunities, and turn metrics into actions that improve business results and pricing efficacy.
• be the trusted partner with BU, sales, and other stakeholders to drive alignment on roadmap, value proposition, and pricing strategies, and to facilitate key product and marketing initiatives.
• remain vigilant in monitoring market trends, competitive landscapes, and customer insights, recognizing them as pivotal factors in pinpointing pricing opportunities and spearheading pricing research and strategy.

Senior Lead, Pricing Strategy Analyst

Application Engineer

• Analyze and validate findings from SAST, DAST, and SCA tools, including:
• SonarQube
• VeraCode (SourceClear)
• NetSparker (Invicti)
• Chariot (by Praetorian)
• Other common commercial and open-source scanning tools
• Distinguish true positives from false positives and provide clear, developer-friendly explanations of confirmed issues.
• Assess vulnerability severity and exploitability in real-world application contexts.
• Triage and validate submissions from the bug bounty program.
• Reproduce reported issues and provide technical validation using tools such as BurpSuite.
• Collaborate with internal teams to track remediation and confirm fixes.
• Work directly with application and platform engineers to:
• Explain findings and root causes.
• Provide remediation guidance and secure coding recommendations.
• Help improve signal-to-noise ratio in security findings by refining workflows and feedback loops.
• Leveraging AI and automation to remove repeatable processes.
• Contribute to improving vulnerability triage processes and documentation.
• Identify recurring vulnerability patterns and recommend preventive controls.
• Support reporting and metrics related to application security risk.

Contract – Application Security Engineer

Graphics Designer

• Concept, design, and scale motion and static creative across paid media, social channels, and lifecycle marketing
• Develop short-form videos, motion graphics, animations, interactive assets, and static designs optimized for paid social, display, and experimentation frameworks
• Integrate AI tools (e.g., generative video, image, audio, and editing) into the creative workflow to improve speed and throughput
• Build scalable templates, modular design systems, and automated creative pipelines
• Collaborate with marketing, lifecycle, product, and creative teams to translate insights into compelling visual storytelling
• Test, iterate, and optimize creatives based on performance data and experimentation results
• Maintain strong attention to craft and quality while embracing speed and innovation in creative production
• Support and enforce established motion workflows and production processes

Contract, Motion & Graphic Designer

Platform Engineer

• Lead the design, implementation, and optimization of our extensive Kubernetes-based infrastructure.
• Work extensively with AWS services, mostly EKS, leveraging native tools and features to deliver cutting-edge cloud solutions.
• Demonstrate deep hands-on experience with ArgoCD to implement GitOps practices.
• Manage service meshes, traffic routing, and advanced observability features using Istio.
• Create modular, reusable templates for application deployment using Helm.
• Serve as the expert on K8s and Service Mesh, acting as the technical authority for the organization on these subjects.