Upwind Security

Security Engineer

• Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
• Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
• Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
• Create and update support documentation while logging all interactions in the support system.
• Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Technical Support Specialist

Solutions Engineer

• Hire, manage, and guide a team of Solutions Architects by providing both technical leadership and career development support.
• Be deeply involved in customer-facing engagements, serving as an escalation point for the SA team and helping drive complex problem-solving initiatives for strategic customers.
• Enable the SA organization’s success by building scalable strategies, improving processes, identifying operational gaps, and addressing challenges at the root-cause level.
• Set goals for your team in collaboration with Sales and other cross-functional stakeholders to establish clear expectations, accountability, and measurable performance outcomes.
• Act as a technical sponsor for high-value strategic customers and advise them on their overall security adoption strategies, use case scoping, and POC execution.
• Partner closely with Industries sales leadership to identify new strategies to drive adoption of Upwind products across specific verticals and horizontal use cases.
• Work cross-functionally with Product, Engineering, and Marketing teams to influence roadmap priorities, amplify customer feedback, remove blockers to adoption, and improve go-to-market effectiveness.
• Coach and mentor the SA team on customer engagement, technical strategy, and execution excellence while helping guide the overall direction and maturity of the organization.
• Travel to customer sites or conferences for executive-level sessions, technical workshops, and relationship building.
• Establish a shared vision for creating solutions that enable beneficial and safe AI in technology products.
• Contribute to thought leadership through conference presentations, webinars, and technical content creation.
• Stay current with emerging AI trends and the competitive landscape.

Head of Solutions Architecture

Pre-sales Engineer

• Develop a deep understanding of Upwind's cloud security products and services
• Collaborate with the sales team to understand customer requirements and tailor technical solutions to meet their needs
• Provide technical guidance and support throughout the sales cycle, from Demo's to Closed Won
• Lead and manage the execution of POC engagements to demonstrate the effectiveness of our solutions
• Act as a liaison between the sales and product development teams, providing valuable insights from customer interactions

Pre-Sales Engineer

• Build and maintain strong relationships with AWS account teams, technical teams, and partner contacts to drive co-sell and joint GTM opportunities
• Enable AWS teams to prospect and sell with Upwind, representing our solutions effectively to their customers
• Train and support Upwind’s sales organization on working with AWS for co-sell, marketplace, and partner programs
• Track and report on co-sell activity, joint pipeline, and partner-influenced deals, providing actionable insights to leadership
• Collaborate with internal sales, marketing, and solutions engineering teams to execute joint campaigns, co-branded programs, and GTM initiatives
• Support AWS Marketplace activities, including private offers, deal registration, and partner funding programs
• Manage a large number of contacts and programs, ensuring organized and timely follow-up

AWS Cloud Alliances Manager – East / Central

• Build & Lead the Global SDR Organization
• Recruit, hire, onboard, and develop SDRs and SDR Managers
• Create clear career paths and coaching programs
• Own the global outbound pipeline number
• Design multi-channel outbound motions
• Partner with Marketing on demand generation campaigns
• Build and maintain SDR playbooks and messaging frameworks
• Establish and report on leading and lagging KPIs
• Collaborate with Revenue Operations on forecasting and territory design
• Serve as a bridge between Marketing and Sales
• Represent the SDR at executive reviews and planning sessions
• Partner with Product Marketing for competitive intelligence

Technical Support Specialist

Head of Solutions Architecture

Pre-Sales Engineer

AWS Cloud Alliances Manager – East / Central

Head of Worldwide Sales Development