Upwind Security

Security Engineer

• Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
• Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
• Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
• Create and update support documentation while logging all interactions in the support system.
• Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Technical Support Specialist

Solutions Engineer

• Develop a deep understanding of Upwind's cloud security products and services
• Collaborate with the sales team to understand customer requirements and tailor technical solutions to meet their needs
• Provide technical guidance and support throughout the sales cycle
• Lead and manage the execution of POC engagements to demonstrate the effectiveness of our solutions.
• Act as a liaison between the sales and product development teams, providing valuable insights from customer interactions

Solutions Architect, West

• Create and execute high-impact technical content.
• Own the technical narrative for launches.
• Partner closely with Content Marketing to translate complex messaging into creative content formats and experiences.
• Translate complex architecture into clear value.
• Support demand with technical credibility.
• Develop competitive and market POVs.
• Keep our technical voice sharp.

Product Marketing Manager

• Develop and execute a comprehensive sales strategy to identify and generate new business pipeline, exceed revenue targets, and win new enterprise logos
• Demonstrate a thorough understanding of customer needs, challenges, and business objectives to effectively position Upwind’s solution with C-level executives and technical stakeholders
• Partner closely with technical teams to ensure seamless integration and implementation to accelerate the time-to-value realization for clients
• Lead and execute end-to-end sales cycles with excellence in all phases: from pipeline generation and opportunity qualification to the creation and delivery of a quantifiable business case / ROI justification
• Collaborate and build trusted relationships with Upwind channel partners and ecosystem to expand and optimize market reach
• Lead contract negotiations to completion and successful closure

Technical Support Specialist

Solutions Architect, West

Product Marketing Manager

Enterprise Account Executive, SoCal