Technical Support Specialist

Upwind Security

Technical Support Engineer troubleshooting complex technical issues for cloud security solutions at Upwind Security. Building customer relationships and delivering exceptional support through various channels.

Posted 6/11/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

CloudCyber SecurityDockerGrafanaKubernetesLinuxMySQL

About the role

Key responsibilities & impact

Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Requirements

What you’ll need

1–3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles) - Must
Fluency in English (both written and spoken).
Experience in MySQL - Must
Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes - Must
Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting - Must
Experience in cybersecurity, with an emphasis on cloud environments.
Ability to adapt and learn, working effectively both solo and within a team setting.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Upwind Security Website LinkedIn All Job Openings 51 - 200 employees 🔐 Security ☁️ SaaS Security
SaaS
Cloud Security Upwind Security is a next-generation cloud security company that specializes in providing comprehensive protection for multi-cloud infrastructures. Their platform consolidates various security tools, offering cloud security posture management (CSPM), runtime vulnerability management, and API security, among other features. Upwind Security focuses on delivering real-time threat detection and vulnerability prioritization to enhance team efficiency and reduce organizational risks. With a strong emphasis on empowering DevOps and Security teams, Upwind Security simplifies cloud security management, offering solutions that address critical infrastructure and application security needs. Technical Support Specialist 🔥 52 minutes ago 🏢 San Francisco – Onsite ⏰ Full Time 🟢 Junior 👮‍♂️ Cybersecurity / Security Engineer Cloud Cyber Security Docker Grafana Kubernetes Linux MySQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support. 🎯 Requirements
1–3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles) - Must
Fluency in English (both written and spoken).
Experience in MySQL - Must
Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes - Must
Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting - Must
Experience in cybersecurity, with an emphasis on cloud environments.
Ability to adapt and learn, working effectively both solo and within a team setting. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

MySQLCloud technologiesContainerizationDockerLinuxKubernetesOpenSearchGrafanatroubleshootingcybersecurity

Soft Skills

customer supportrelationship buildingcommunicationadaptabilityteamworkproblem-solvingprofessionalismeducational skillstechnical excellenceongoing training

Certifications

Bachelor's degree in EngineeringBachelor's degree in Cyber Security