UpGuard

Brand Manager

• Build the brand: Define and steward UpGuard’s positioning, narrative, tone, and visual identity across every touchpoint, ensuring a unified brand story from thought leadership and case studies through to event promotion and web.
• Build and maintain the editorial calendar: Own a year-round editorial and campaign calendar that plans brand, thought leadership, case study, and event activity ahead of time — giving the stream and shared services a single, forward-looking view of what ships when, and keeping the brand's output consistent and coordinated across the year.
• Bring the platform narrative to life: Develop campaign themes that position UpGuard as a comprehensive platform solution, shifting the customer conversation from “solving a single problem” to “adopting a complete cyber risk ecosystem.”
• Lead brand & platform thought leadership: Partner with the Research, PR, Content and Social team to package and distribute proprietary insights and data-driven narratives that position UpGuard as the definitive authority on cyber risk.
• Own the social proof program: Run UpGuard’s customer story pipeline end-to-end — selection, production, and distribution — working with customers. Directing writers and creative to a consistent, premium standard that reinforces the platform narrative.
• Drive brand event lifecycle promotion: Develop comprehensive promotional playbooks for in-person and virtual events (Summit), focusing on high-impact pre-event promotion to drive registrations and strategic post-event content to maximize the reach and longevity of every session.
• Integrate Shared Services: Act as the stream’s liaison with all shared services (Social Media, Analytics, Marketing Tech, Paid Search, Email, and SEO) to ensure stream-produced assets are deployed effectively and tracked accurately across all channels.
• Measure what matters: Own brand and campaign performance reporting — defining KPIs across both brand health (awareness, authority, share of voice) and pipeline, interpreting results, and providing regular, actionable updates to the stream and leadership.

Brand Marketing Manager

Solutions Engineer

• Lead a global, multi-layered team. Manage and develop distributed managers and their teams of Sales Engineers and Solutions Consultants across regions. Hire, coach, and retain top technical talent; set clear career paths; and build a culture of technical excellence, curiosity, and customer obsession.
• Own the technical win in pre-sales. Lead the Sales Engineering team to drive pipeline conversion through world-class demos, proofs of concept, technical discovery, and value engineering — consistently earning the technical decision.
• Own the post-sales technical escalation path. Lead the Solutions Consultants team as the technical escalation path for CSMs and the driver of technical cross-sell across our product suite. (Note: with a dedicated Professional Services team being stood up, Solutions Consultants are not expected to own customer onboarding today — though this scope may evolve.)
• Stay hands-on when it counts. Be willing and able to personally jump into a high-stakes customer call and lead it — you set the technical bar by example, not just from the org chart.
• Elevate RFPs and security assessments. Build a scalable, high-quality function for RFPs, security questionnaires, and technical/security assessments — improving accuracy, consistency, and turnaround, and building reusable content that raises win rates.
• Enable and scale the channel. Technically enable partners — training, certification, demo readiness, and deal support — so they can independently represent and implement our product.
• Partner with Enablement. Work with Sales Enablement to design and deliver technical training, certification, demo standards, and competitive playbooks that keep the team and the wider revenue org sharp.
• Be the voice of the customer to Product. Capture field and technical feedback and channel it to Product and Engineering to influence the roadmap.
• Operate as a revenue leader. Contribute to forecasting, capacity planning, and go-to-market strategy with the CRO and revenue leadership team, and define the metrics and processes that make the function measurable and scalable.

Director, Global Solutions Engineering

Security Operations

• Run daily, weekly, and periodic IT and security checklists, with a focus on Google SecOps/Chronicle monitoring
• Perform health checks across GCP infrastructure, SaaS applications, and security tooling (alerts, compliance, CI/CD pipelines)
• Troubleshoot security or infrastructure issues, document fixes, and raise follow-up actions
• Collaborate with DevOps and InfraOps on platform-level and security-related issues
• Identify and propose security and platform improvements as you gain business context
• Implement automation, security tooling, and platform enhancements to strengthen cloud and SaaS environments
• Contribute to scripts, dashboards, and operational improvements with a focus on security and compliance
• Feed insights from day-to-day work into long-term IT security and operational strategy
• Occasionally assist with IT support tasks across systems, hardware, and software
• Prioritize tasks effectively and align timelines with stakeholders

IT & Security Operations Analyst

Marketing

• Design and continuously improve lifecycle strategies across the prospect journey
• Build scalable nurture programs that educate, qualify and generate demand from large low-intent audiences
• Create repeatable lifecycle plays that product marketing squads can deploy consistently across products and regions
• Define entry, exit and success criteria for lifecycle programs
• Optimise journeys using behavioural signals, engagement data and conversion insights
• Own the middle of the funnel, turning known contacts into qualified buying intent.
• Partner with BDR leadership on lead routing, recycling and hand-raiser strategies.
• Design programs that increase marketing-generated pipeline while reducing unresponsive lead volumes.
• Develop always-on reactivation and recycling motions that continuously create new opportunities.
• Own email as a marketing channel across the business
• Establish templates, governance, QA standards and best practices that improve quality and scalability
• Develop modular email frameworks that allow teams to build campaigns efficiently while maintaining consistency
• Drive improvements in deliverability, engagement, accessibility and mobile performance
• Partner with content teams to improve how email is planned, written and produced
• Build lifecycle programs that support cross-sell and expansion
• Partner with Customer Success and Product Marketing to create campaigns that generate expansion pipeline
• Identify opportunities to increase customer engagement throughout the lifecycle
• Act as the connective tissue between Product Marketing, Marketing Operations, Revenue Operations and Sales.
• Translate business priorities into scalable lifecycle programs.
• Influence stakeholders without relying on direct authority.
• Build processes and documentation that improve consistency across teams.
• Define lifecycle KPIs and reporting frameworks
• Analyse funnel performance to identify bottlenecks and opportunities
• Run structured experiments to improve engagement and pipeline conversion
• Use insights to continually evolve lifecycle programs and operating models

Lifecycle Marketing Manager

Support Engineer

• Providing Technical Support in analysis to the UpGuard Community and staff globally while providing world-class enterprise support for our customers.
• Responsible for all technical inquiries, including collaborative and cross-departmental escalations with our security committee and engineers.
• Responsible for developing, maintaining, and updating the internal knowledge base, while contributing to the external knowledge base by providing content suggestions, revisions, and ongoing support if needed.
• Upskilling and educating our community on how to maximize their success within our platform.
• Manage communications with our security engineers and customers on ticket escalations and bugs.
• Analyze, investigate, and explain how customers can remediate risks as identified via the platform. This includes using internal and external tools to verify and explain identified risks.
• Advocate on behalf of UpGuard Community with the product team to implement features, improvements, and analysis.
• Create and innovate using AI and cutting-edge technologies.

Technical Support Analyst

Compliance

• Drive the development, maturity, and execution of UpGuard’s InfoSec Governance, Risk, and Compliance function, with primary ownership over technology and cybersecurity risk.
• Partner closely with procurement, legal, and business stakeholders to embed security reviews into the purchasing lifecycle. Lead Third-Party Risk Management (TPRM) evaluations for new and existing vendors.
• Review security exhibits, Data Processing Agreements, and security questionnaires during procurement negotiations to safeguard UpGuard and its customers.
• Partner with the CISO to contribute expert analysis on broader enterprise and operational risk matters, ensuring a unified approach to risk management.
• Architect and run the technology and security components of the Risk Management process. You will maintain, continually improve, and deliver executive-ready reporting on trends, vulnerabilities, and strategic insights.
• Formally own the technology and security control components of UpGuard’s annual SOC 2 Type II audit cycle. Design, manage, and coordinate remediations and improvements stemming from prior cycles, incident post-mortems, and internal assessments.
• Work cross-functionally with the Product team to develop public-facing trust documentation, while identifying security control gaps and improvement opportunities within the Product Development Life Cycle (PDLC).
• Draft, implement, and maintain a robust framework of InfoSec policies, standards, processes, and guidelines tailored to an evolving threat landscape.
• Design and implement comprehensive, company-wide security awareness and compliance training programs utilizing the MindTickle platform.

InfoSec Governance Risk and Compliance Lead

Events

• Own the end-to-end planning, production, and post event analysis of a rolling calendar of partner events such as webinars, partner days, co-hosted field events, industry conferences and executive roundtables
• Develop event briefs, run-of-show documents, speaker prep materials, and post-event reports in close collaboration with Partnership Managers and Product Marketing
• Source and manage event vendors, venues, AV/production partners, and logistics for in-person activations across the ANZ region and beyond
• Build scalable, repeatable event playbooks that can be handed off to partners for self-serve execution, reducing the time UpGuard needs to invest per event over time
• Manage partner event budgets with rigor, tracking spend vs. pipeline generated and continuously optimising for ROI
• Work with Marketing Operations to ensure event registrations, attendees, and follow-up sequences are accurately captured in HubSpot and attributed to the correct partner and campaign
• Design and execute integrated co-marketing campaigns anchored around events including pre-event promotion, in-event engagement, and post-event nurture in partnership with MSSPs and strategic partners
• Produce co-branded event assets (landing pages, email invitations, social graphics, slide decks) in collaboration with Design, adapting existing Product Marketing content for partner audiences
• Own the end-to-end management, optimization, and performance reporting for all UpGuard listings on B2B marketplaces (e.g., AWS Marketplace, Azure Marketplace), focusing on conversion rate and pipeline generation
• Act as the primary Marketing distributor for partner content, ensuring MSSPs and Fulfilment partners receive all necessary sales materials, playbooks, and event ready assets
• Report regularly on event performance metrics: registrations, attendance rates, pipeline generated, cost per opportunity, and partner satisfaction

Partner & Events Marketing Manager

Sales Development Rep

• Generating new opportunities across EMEA using outbound tactics (email sequences, LinkedIn, cold calling etc.)
• Identifying, targeting and nurturing potential outbound opportunities
• Understanding the needs of prospects and communicating them clearly to the sales reps you’re working with
• Clearly articulating UpGuard’s value proposition and products to prospects and positioning it based on their particular problem/need
• Taking accurate and detailed notes in our CRM.
• Working collaboratively with sales, marketing and product to utilize the insights you learn from prospects to make process and product improvements

Sales Development Representative – SDR

Platform Engineer

• Champion a "platform as a product" mindset, regularly gathering feedback from engineering teams and iterating to improve the developer experience
• Design, build and maintain scalable, reliable infrastructure on Google Cloud to support our growing product needs
• Collaborate closely with developers to streamline local and CI/CD workflows, and champion platform best practices
• Evolve our observability stack - ensuring teams have the monitoring, logging and alerting they need to move quickly and confidently
• Implement and maintain secure-by-default patterns for networking, secrets management, IAM, and workload isolation
• Accelerate and complete the adoption of infrastructure-as-code (IaC) and GitOps to achieve consistent and auditable infrastructure changes

Senior/Staff Platform Engineer

• Lead and scale a high-performing SDR team focused on generating qualified pipeline across the US market
• Coach, develop, and mentor SDRs to elevate prospecting, qualification, and communication performance
• Own SDR performance metrics, reporting, and dashboards to drive data-informed decision-making
• Design and deliver a structured onboarding program to rapidly ramp new hires on product, market, and sales methodology
• Partner with Marketing and Sales to align on campaigns, messaging, and demand generation strategy
• Drive creative outbound and inbound prospecting across multiple buyer personas
• Ensure Sales Accepted Opportunities meet quality and volume targets to maintain a healthy, predictable pipeline
• Implement AI-powered tools and automation to increase efficiency and personalize outreach at scale
• Leverage CRM and sales enablement tools (HubSpot preferred) to maintain strong data integrity and performance visibility
• Continuously refine playbooks, processes, and technology to improve SDR productivity and impact

SDR Manager

• Generating new opportunities across the US using outbound tactics (email sequences, LinkedIn, cold calling, etc.)
• Identifying, targeting and nurturing potential outbound opportunities
• Understanding the needs of prospects and communicating them clearly to the sales reps you’re working with
• Clearly articulating UpGuard’s value proposition and products to prospects and positioning it based on their particular problem/need
• Taking accurate and detailed notes in our CRM.
• Working collaboratively with sales, marketing and product to utilize the insights you learn from prospects to make process and product improvements