UpGuard

Security Operations

• Run daily, weekly, and periodic IT and security checklists
• Troubleshoot issues, document fixes, and raise follow-up actions as needed
• Perform health checks across infrastructure and DevOps (e.g. uptime, CI/CD, compliance, alerts)
• Collaborate with DevOps and InfraOps on platform-level issues
• Monitor and action items in the IT support queue with a proactive approach
• Prioritize tasks effectively and align timelines with stakeholders
• Deliver empathetic, solutions-oriented support across systems, hardware, and software
• Identify and propose improvements as you gain business context
• Work cross-functionally to implement automation, tooling, and platform enhancements
• Contribute to scripts, dashboards, and operational improvements
• Feed insights from day-to-day work into long-term strategic initiatives

IT and Security Operations Analyst

Sales Development Rep

• Generating new opportunities across the US using outbound tactics (email sequences, LinkedIn, cold calling, etc.)
• Identifying, targeting and nurturing potential outbound opportunities
• Understanding the needs of prospects and communicating them clearly to the sales reps you’re working with
• Clearly articulating UpGuard’s value proposition and products to prospects and positioning it based on their particular problem/need
• Taking accurate and detailed notes in our CRM.
• Working collaboratively with sales, marketing and product to utilize the insights you learn from prospects to make process and product improvements

Sales Development Representative, East

Sales Development Representative – West

Account Manager

• Drive Renewals: Take ownership of the renewal process for a portfolio of key accounts, ensuring timely and successful contract renewals.
• Revenue Retention: Implement strategies to safeguard existing revenue, proactively identifying risks and addressing them before they impact the business.
• Revenue Expansion: Collaborate with sales teams to identify upsell and cross-sell opportunities within your accounts, contributing to overall revenue growth.
• Contract Negotiation: Lead negotiations for renewals and expansions, working closely with legal and finance teams to structure favorable agreements.
• Market Insights: Stay informed about industry trends, competitive landscape, and client needs to offer informed recommendations that drive client value and satisfaction.
• Collaboration: Partner with sales, customer success, and marketing teams to align on account strategies and ensure a cohesive approach to client growth.
• Reporting & Metrics: Track and report on renewal rates, upsell success, and overall account health, using data to inform decision-making and strategy adjustments.

Senior Account Manager

Content Writer

• Create & Publish Core Campaign Content: Develop and write foundational long-form content assets (e.g., technical blogs, white papers, guides), and take full ownership of uploading and formatting this content directly onto the UpGuard Website.
• Fuel Paid Media: Develop persuasive ad copy, landing page headlines, and banner content tailored specifically for Paid Search and Paid Social, working in close coordination with the Performance Marketing team.
• Drive Direct Communication: Write compelling, action-oriented copy for all Ad Hoc Marketing Emails and newsletters, and manage the end-to-end execution of building, testing, and sending these emails via HubSpot.
• Maximise Social Reach: Adapt and repurpose long-form content into engaging, succinct copy suitable for all Organic Social Media platforms, and directly manage the scheduling and publishing of these posts using Statusbrew.
• Arm the Revenue Team: Serve as the core content provider for Revenue Enablement, transforming product messaging and campaign themes into practical sales battle cards, email templates, and scripts.
• Maintain Voice & Tone: Ensure every piece of content—regardless of channel or format—adheres strictly to the defined UpGuard brand Voice and Tone and the specific personality of the campaign.

Executive Assistant

• Manage complex calendars across global time zones, acting as a gatekeeper to protect focus time and optimize schedules.
• Coordinate internal and external meetings, including leadership, customer, and cross-functional sessions.
• Support inbox and communication workflows to reduce backlog and ensure timely responses.
• Organize and maintain task tracking (primarily in Asana), ensuring priorities are clear and actionable.
• Maintain a structured view of top priorities (e.g. weekly or daily “Top 5”) to keep leaders focused on high-impact work.
• Track progress on key tasks and proactively follow up to ensure completion.
• Join selected meetings to capture notes, decisions, and action items.
• Drive follow-through by tracking actions and coordinating with stakeholders.
• Prepare agendas and supporting materials where needed.
• Monitor workflows that require leadership action (e.g. approvals, contracts) and ensure timely completion.
• Support coordination across Sales, Customer Success, and other teams to keep work aligned and moving.
• Plan and manage travel for revenue leadership, including flights, accommodation, and detailed itineraries.
• Support planning and execution of team off-sites, leadership meetings, and in-person events.
• Manage logistics, including scheduling, travel, accommodation, venues, and agendas.
• Track budgets and manage event-related expenses to ensure cost-effective delivery.

QA Automation Engineer

• Architect Custom Integrations: Build bespoke workflows between a fragmented stack (Ads, Web, Social, Intent data) using n8n and BigQuery, bypassing the limitations of native connectors to create seamless data flow
• Orchestrate Data Pipelines: Improve the Segment / BigQuery / HubSpot pipeline. You will ensure high-fidelity event tracking and transform raw data signals into actionable marketing triggers
• Drive Rapid Prototyping: Transition from abstract marketing ideas to functional automated workflows in hours, not days. You will build, test, and iterate with a relentless bias for action
• Leverage AI-Native Development: Utilize tools like Cursor and Claude as your primary leverage to write custom scripts, handle API edge cases, and automate complex data cleaning tasks efficiently
• Optimize the Stack: Continuously identify bottlenecks in the GTM process and engineer technical solutions to either remove or optimise them

Marketing Automation Engineer

• Generating new opportunities using outbound tactics (cold calling, email sequences, LinkedIn, etc.)
• Identifying, targeting, and nurturing potential outbound opportunities
• Understanding the needs of prospects and communicating them clearly to Account Executives
• Clearly articulating UpGuard’s value proposition and products to prospects, and positioning it based on their particular problem/need
• Taking accurate and detailed notes in our CRM and Sales Engagement Platform
• Working collaboratively with sales, marketing, and product to utilise the insights you learn from prospects to make process and product improvements

Sales Development Representative

Recruitment

• Own the entire recruitment process, ensuring a seamless and positive experience for both candidates and hiring managers.
• Partner strategically with hiring managers and executives to understand their talent needs, define role requirements, and develop effective interview processes.
• Proactively source passive candidates through a variety of channels, building robust and diverse talent pipelines for current and future needs.
• Leverage data and key metrics to inform your recruiting strategies, provide insights to stakeholders on market trends, and continuously improve our hiring processes.
• Champion an exceptional candidate experience, ensuring timely, transparent communication throughout the entire journey.
• Demonstrate strong data hygiene within our Applicant Tracking System (ATS), ensuring data integrity and compliance.
• Collaborate with the wider People team on projects related to employer branding, onboarding, and creating an amazing place to work.
• Drive AI-powered recruiting by championing the use of artificial intelligence and automation tools to enhance the efficiency and effectiveness of our recruitment approach. This includes leveraging AI for talent identification, deep research and automating routine tasks to focus on strategic initiatives.

Senior Talent Acquisition Partner – GTM

Artificial Intelligence

• Operational Deep-Dives & Process Design - Conduct deep-dive sessions with cross-functional teams (Finance, Sales, CS, Legal, Security) and create detailed As-Is and To-Be process maps to identify bottlenecks and logic gaps
• Technical Translation & Specification - Write highly detailed Product Requirement Documents, design test cases and define success parameters
• Build automations and integrate AI powered tools: Be hands-on with creating n8n workflows, automation and as required, also be able to integrate new AI-powered tools with existing business processes
• Execution & Sprint Management - Maintain a healthy, prioritized backlog of tasks and ensure the team is working on high impact tasks. Monitor daily progress against project milestones and proactively flag any risks to the timeline.
• Adoption & Change Management - Create 'How-To' guides for every new automation launched, drive training sessions for the teams using these new tools to ensure high adoption rates and establish a system for users to report bugs or suggest improvements post-launch

AI and Automation Specialist

Performance Marketing

• Campaign Strategy & Ownership: Lead the end-to-end planning, development, and execution of integrated B2B SaaS marketing campaigns focused on brand awareness, authority and pipeline generation for your squad
• Platform Narrative Scaling: Develop and execute campaign themes that position UpGuard as a comprehensive platform solution. You will help shift the customer conversation from "solving a single problem" to "adopting a complete cyber risk ecosystem”
• Project Management & Coordination: Serve as the primary project manager, creating detailed campaign calendars and coordinating all inputs from the Product Marketing Manager, Content Writer, Creative, and Web Design roles within your stream
• Shared Service Integration: Act as the stream’s chief liaison with all shared services (including Social Media, Analytics, Marketing Tech, Paid Search, Email, and SEO) to ensure stream-produced assets are deployed effectively and tracked accurately across all channels
• Budget Management: Define and manage campaign budgets, allocating spend across channels to meet demand targets and collaborating with shared services to monitor performance efficiency
• Performance Tracking & Reporting: Own campaign performance reporting, defining key metrics (KPIs), interpreting results, and providing regular, actionable updates to the stream and leadership
• Optimization: Implement continuous A/B testing and optimization across campaign elements, including landing pages, ad creatives, and lead nurturing flows, to improve conversion rates and pipeline quality
• Sales Alignment: Ensure tight alignment with the BDR and Field Marketing shared services to facilitate seamless lead handoff, track follow-up effectiveness, and gather insights for future campaigns

Campaign Manager

Graphics Designer

• Omni-channel Execution: Apply your understanding of best practices and tooling to execute across omni-channel deliverables such as digital ads, social media graphics, white papers, case studies, event materials, and email components.
• Translate Creative Concepts: Work directly with the Creative Leads in the product squads to interpret high-level mock-ups and translate them into polished, final design files ready for distribution.
• Leverage the Design System: Deeply understand and utilise our centralised design system assets, templates, and component libraries within Figma to ensure consistency and speed. You will be responsible for documenting additions to brand libraries, ensuring they are easy for the wider team to use.
• Master Print & Digital: Navigate seamlessly between mediums, applying a strong knowledge of both digital standards and print production best practices to ensure high-quality output everywhere our brand appears.
• Deliver High-Quality Web Assets: Design and finalise UI elements, icons, and visual components for the UpGuard website and landing pages based on the conceptual direction.
• Enforce Brand Standards: Serve as a gatekeeper for visual quality, ensuring all executed assets maintain strict adherence to the UpGuard brand guidelines, visual consistency, and accessibility standards.
• Collaborate at Speed: Work quickly and manage your time effectively in a fast-paced environment, maintaining close communication with our Marketing Project Manager to streamline creative review and delivery. You actively seek feedback and criticism to continuously refine your work.