UPGREAT AG

DevOps Engineer

• Support in the operation of our corporate clients' IT infrastructures
• Responsible for the smooth and comprehensive operation of the customer systems assigned to you
• Incident resolution, root cause analysis and remediation, and system monitoring
• Maintenance of IT infrastructures
• Development of implementation concepts for change requests
• Taking responsibility for implementing the agreed implementation concepts

Systems Engineer, IT Operations

Support Engineer

• Logging, qualifying and triaging incoming tickets
• Independent, solution-oriented handling of 1st-level incidents
• Escalation of complex incidents to Systems Engineers
• Performing standard changes in the Service Desk & onsite support
• Maintenance and administration of user and computer accounts as well as access rights
• Communicating with users about the status of their requests
• On-site visits to support users
• Availability to users by phone and email in a shift rotation (Monday to Friday, 07:00–18:00).

Support Engineer (80%–100%) – m/f

Systems Engineer

• Support in operating the IT infrastructures of our corporate clients
• Responsible for the faultless and comprehensive operation of the customer systems assigned to you
• Troubleshooting, analyzing and eliminating root causes of problems
• System monitoring and maintenance of IT infrastructures
• Developing implementation concepts for change requests and carrying them out

Systems Engineer IT Operations 80–100% – m/f

• Du erfasst, qualifizierst und triagierst eingehende Tickets schnell und präzise – und sorgst so für eine effiziente Weiterbearbeitung
• Incidents bearbeitest du im Rahmen des 1st Level Incident Managements eigenständig und lösungsorientiert, damit unsere Benutzer möglichst rasch wieder arbeiten können
• Bei komplexeren Störungen übergibst du die Fälle an unsere Systems Engineers und bleibst als verlässlicher Ansprechpartner nah am Geschehen
• Durch die Durchführung von Standard Changes im Verantwortungsbereich des Service Desk & Onsite Support Teams trägst du aktiv zur Stabilität der Kundenumgebungen bei
• Du übernimmst die Pflege und Wartung von Benutzer- und Computerkonten, Zugriffsrechten und Applikationen und stellst so die Funktionsfähigkeit der IT sicher
• Als kommunikative Drehscheibe informierst du unsere Benutzer transparent über den Stand ihrer Anliegen und schaffst damit Vertrauen und Zufriedenheit
• Bei Vor-Ort Einsätzen – ob für geplante Support-Tage oder kurzfristige Ad-hoc-Aufträge – überzeugst du durch deinen kompetenten Auftritt und machst unsere Kunden zu echten Fans
• Als erste Anlaufstelle im Service Desk bist du für unsere Benutzer telefonisch und per E-Mail erreichbar und stellst im Schichtbetrieb (Montag bis Freitag, 07.00 – 18.00 Uhr) einen reibungslosen Betrieb sicher

Support Engineer 80%-100% – m/w

• In your future role, you will work on-site at our clients' locations and support IT managers, local IT teams and end users as a competent point of contact and client representative
• You capture concerns quickly and accurately and are responsible for receiving, qualifying and processing requests, incidents and changes
• You support the client's users and IT teams on-site and take care of the maintenance of workstations, applications and the IT backend infrastructure
• You are the contact person for all IT-related questions and help customers resolve their issues
• For complex or long-running topics, you will receive support from your team of Support and Systems Engineers
• Through your direct customer support you ensure the smooth use of our IT outsourcing services and help turn our customers into fans
• You organize your workday and tasks independently and work in a hybrid model: on-site at the client, at our UPGREAT office or from home

Systems Engineer, IT Operations

Support Engineer (80%–100%) – m/f

Systems Engineer IT Operations 80–100% – m/f

Support Engineer 80%-100% – m/w

On-Site Support Engineer