UPGREAT AG

Support Engineer

• In your future role, you will work on-site at our clients' locations and support IT managers, local IT teams and end users as a competent point of contact and client representative
• You capture concerns quickly and accurately and are responsible for receiving, qualifying and processing requests, incidents and changes
• You support the client's users and IT teams on-site and take care of the maintenance of workstations, applications and the IT backend infrastructure
• You are the contact person for all IT-related questions and help customers resolve their issues
• For complex or long-running topics, you will receive support from your team of Support and Systems Engineers
• Through your direct customer support you ensure the smooth use of our IT outsourcing services and help turn our customers into fans
• You organize your workday and tasks independently and work in a hybrid model: on-site at the client, at our UPGREAT office or from home

On-Site Support Engineer

QA Automation Engineer

• Automating IT processes: You develop and implement scripts—primarily using PowerShell—to automate tasks and processes in systems administration.
• Platform management: You manage and optimize our IT infrastructures, including servers, cloud platforms, networks and applications.
• Deployments: You support automation of our deployment processes and develop Continuous Delivery (CD) pipelines to accelerate rollouts and improve quality.
• Implementing and monitoring automated security and compliance policies to support the security team.
• Developing tools and scripts that simplify or completely replace manual procedures.

On-Site Support Engineer

Automation Engineer – PowerShell