Support Engineer (80%–100%) – m/f

UPGREAT AG

Support Engineer at UPGREAT AG managing ticketing and IT support for users. Collaborating with Systems Engineers and maintaining IT systems to ensure functionality and user satisfaction.

Posted 7/6/2026full-timeFehraltorf • 🇨🇭 SwitzerlandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in 1st- and 2nd-level IT support, with a strong focus on Microsoft environments, including Windows operating systems and Microsoft 365. Possesses excellent communication skills for effective user interaction and a commitment to service orientation.

Highest-signal resume keywords

1st-Level SupportMicrosoft EnvironmentsWindows Operating SystemsActive DirectoryCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

1st-Level Support2nd-Level SupportWindows Operating SystemsMicrosoft OfficeMicrosoft 365Windows ServerActive DirectoryExchange ServerCitrixNetworking

Soft Skills

Service OrientationSelf-OrganizationFlexibilityResilienceReliability

Certifications & Qualifications

Vocational Training as IT Specialist (Informatiker EFZ)

Industry Keywords

IT Service ProviderUser SupportIncident ManagementTicketing SystemOnsite Support

Tech Stack

Tools & technologies

Citrix

About the role

Key responsibilities & impact

Logging, qualifying and triaging incoming tickets
Independent, solution-oriented handling of 1st-level incidents
Escalation of complex incidents to Systems Engineers
Performing standard changes in the Service Desk & onsite support
Maintenance and administration of user and computer accounts as well as access rights
Communicating with users about the status of their requests
On-site visits to support users
Availability to users by phone and email in a shift rotation (Monday to Friday, 07:00–18:00).

Requirements

What you’ll need

Completed vocational training as an IT specialist (Informatiker EFZ) or equivalent professional experience as a career changer
Professional experience as a Supporter, Support Engineer or Operations Engineer in 1st- and 2nd-level support – ideally at an IT service provider
Broad IT knowledge, particularly in Microsoft environments
Confident handling of Windows operating systems, Microsoft Office products, Microsoft 365 and standard software
Knowledge of Windows Server, Active Directory, Exchange Server, Citrix and networking
Native German speaker and good English skills
Enjoyment of direct customer contact and a strong service orientation
High resilience, flexibility and self-organization
Sense of responsibility and reliability
Valid driving licence (Category B).

Benefits

Comp & perks

Flexible working arrangements
Modern office spaces with ergonomically equipped workstations
55% coverage of pension fund contributions and a contribution to daily sickness benefit insurance
Support for further training and active guidance in career development
Attractive fringe benefits such as free parking, a birthday gift and special partner discounts.