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Support Engineer (80%–100%) – m/f
UPGREAT AGSupport Engineer at UPGREAT AG managing ticketing and IT support for users. Collaborating with Systems Engineers and maintaining IT systems to ensure functionality and user satisfaction.
Tech Stack
Tools & technologiesCitrix
About the role
Key responsibilities & impact- Logging, qualifying and triaging incoming tickets
- Independent, solution-oriented handling of 1st-level incidents
- Escalation of complex incidents to Systems Engineers
- Performing standard changes in the Service Desk & onsite support
- Maintenance and administration of user and computer accounts as well as access rights
- Communicating with users about the status of their requests
- On-site visits to support users
- Availability to users by phone and email in a shift rotation (Monday to Friday, 07:00–18:00).
Requirements
What you’ll need- Completed vocational training as an IT specialist (Informatiker EFZ) or equivalent professional experience as a career changer
- Professional experience as a Supporter, Support Engineer or Operations Engineer in 1st- and 2nd-level support – ideally at an IT service provider
- Broad IT knowledge, particularly in Microsoft environments
- Confident handling of Windows operating systems, Microsoft Office products, Microsoft 365 and standard software
- Knowledge of Windows Server, Active Directory, Exchange Server, Citrix and networking
- Native German speaker and good English skills
- Enjoyment of direct customer contact and a strong service orientation
- High resilience, flexibility and self-organization
- Sense of responsibility and reliability
- Valid driving licence (Category B).
Benefits
Comp & perks- Flexible working arrangements
- Modern office spaces with ergonomically equipped workstations
- 55% coverage of pension fund contributions and a contribution to daily sickness benefit insurance
- Support for further training and active guidance in career development
- Attractive fringe benefits such as free parking, a birthday gift and special partner discounts.
ATS Keywords
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Hard Skills & Tools
1st-Level Support2nd-Level SupportWindows Operating SystemsMicrosoft OfficeMicrosoft 365Windows ServerActive DirectoryExchange ServerCitrixNetworking
Soft Skills
Service OrientationSelf-OrganizationFlexibilityResilienceReliability
Certifications
Vocational Training as IT Specialist (Informatiker EFZ)