Unum UK

Director

• Lead a team responsible for the design and execution of information management, reporting, and legal technology initiatives that improve efficiency, scalability, and Law Department effectiveness.
• Identify, evaluate, and prioritize AI and advanced analytics use cases, including document processing, knowledge management, workflow automation, and data insights.
• Partner with Legal, IT, Operations, and business stakeholders to understand challenges and implement technology-enabled solutions.
• Support the development and execution of the Law Technology roadmap.
• Lead deployment and optimization of information management platforms such as document management systems, enterprise search, reporting, and collaboration tools.
• Evaluate emerging technologies and drive cross-functional project execution.
• Develop business cases and ROI analyses for Law Department technology investments.
• Drive change management, including communication, training, and adoption initiatives within the Law Department.
• Build strong partnerships across multiple stakeholders and serve as a liaison between Law Department and IT teams.
• Prepare executive-level materials and manage vendor relationships.

Director, Law Technology, Knowledge Management, Reporting

Recruitment

• Responsible for leading and coordinating management level recruiting as well as assisting our sales management teams in the recruitment process at the rep and manager level.
• Develop, manage and maintain pipeline of candidates for all of Colonial Life’s 1099 roles by personally sourcing candidates for local teams.
• Managing and following up on candidate leads in your pipeline.
• Providing lead management and training support for growth-focused District Manager (DGA) and Agency Development Manager (ADM) within the territories.
• Ensure an opportunity to contract process is in place for territories and districts within assigned geographies.
• Assist managers with the interview and selection processes as appropriate, focusing on training and development.
• Implement a recruiting strategy within each territory that utilizes all of the different tools available (nominator calls, personal referrals, job boards, networking events, career fairs, etc.) and lead by example.
• Conduct and support career attraction events, share best practices and attraction event planning processes and guidelines.
• Proactively execute the national recruiting manager recruiting strategy in partnership with each of your Territory Sales Managers to source, attract and recruit quality leaders for District General Agency (DGA) and Agency Development Manager (ADM) roles.
• Perform joint field work to ensure district teams are aware and knowledgeable of tools, resources, and process available to them to help with their recruiting strategy and execution.
• Conduct phone screening and initial interviews. Work with candidates on licensing and contracting as needed.
• Facilitate recruiting training sessions with growth-focused managers to include Colonial Life College curriculum; as well as, conducting joint recruiting activities.

Recruiting Consultant

• Provide strategic leadership to business partners across Unum Group
• Direct activities and influence business decisions/outcomes
• Lead financial analyses with team members to inform business decisions
• Collaborate with subject matter experts and provide quality financial analytics
• Develop, implement, and adhere to financial policies and procedures
• Improve overall operations, consistency, controls, process efficiency, and effectiveness of the enterprise
• Maintain cooperative, productive cross-functional partnerships
• Model positive change management and lead teams through new operating models
• Build agility and resilience within teams and the Finance organization
• Provide coaching and mentoring to individuals for potential achievement
• Maintain knowledge of Unum Group’s finance functions, processes, reporting systems, and requirements
• Lead a team on accurate completion of reporting, analysis, and day to day activities
• Act as an expert consultant on financial support to business areas
• Review existing accounting, financial reporting, and administrative processes to streamline activities.
• Maintain compliance with corporate policies, procedures and controls and external regulatory requirements
• Lead business initiatives and projects
• Research, recommend, and implement new technical solutions
• Present reporting and analysis to senior management
• Proactively identify and research unusual trends and make recommendations
• Lead detailed analyses and forecasts of complex financial performance
• Monitor industry trends and issues supporting business needs and assessing impacts

Director, Capital Planning – Analysis

Account Executive

• Build, maintain and enhance strong producer relationships through superior product and services knowledge
• Achieve office and personal sales goals through consultation, negotiations and positioning of Unum offerings within profit and product design guidelines
• Identify and procure new customer sales opportunities in partnership with brokers in territory
• Execute on the annual renewal strategy in support of office renewal goals
• Manage the inforce block of business to build new/integrated sales opportunities with existing clients
• Manage a high volume quote/sales activity territory with primary focus on small to mid-sized employers
• Represent both Group, Dental/Vision and Voluntary products in the local market
• Operating within reliable business acquisition and retention processes, effectively utilize technology, financial analysis practices, marketing tools, and the support infrastructure
• Build strong field sales/service team partnership
• Energize the sales, enrollment and service support team by clarifying the broader purpose and mission of their work
• Encourage high standards of performance
• Develop solution selling skills by understanding employee benefit challenges and issues facing employers

Core Sales Representative

Auditor

• Determine adherence to quality standards through audits in the areas of expertise in Acquisition, Service and/or Benefits
• Maintain up-to-date expertise with relevant processes to provide an effective quality assessment
• Maintain a full audit workload and deliver high quality assessments
• Deliver concise, clear and professionally appropriate written documents
• Partner effectively with key stakeholders to identify holistic quality trends
• Identifying gaps in procedural documentation and work effectively with Policies and Procedures team to address
• Mentor new and existing staff in the QA I role
• Assist with QA projects
• Assists with regulatory and compliance inquiries as needed
• Establish and maintain collaborative working relationships with appropriate members of the operating areas
• May provide direct operational support due to critical business need

Quality Auditor II – Underwriting

Affiliate Manager

• Promote Total Leave digital capabilities and be primary point of contact for STD, Leave, PFL, and ADA complex questions.
• Demonstrate digital functionality with clients and influence them and their employees to adopt self-serve capabilities to answer standard case level needs.
• Independently and effectively handle complex status & questions on individual claims and leaves from clients or the field through effective action plan development and timely execution.
• Ensure escalation of issues and partnership with appropriate internal stakeholders.
• Build strong relationships with operations leaders to make them aware of those issues and help them solve problems.
• Provide subject matter expertise in educating clients on the products serviced with in Total Leave, leave workflows/regulations.
• Support and mentor peers and new team members.

Solutions Partner Liaison

Client Partner

• Accountable for leadership of right resources and coordinating concentrated efforts to meet the specific needs of the client
• Develops high level actions through risk and H&P analysis and claim consultation
• Utilizes expertise in Unum services and solutions (implementation, contracts, FML, Health and Productivity, and client reporting and analysis) to recommend actions, resolve issues, and identify solutions
• Ensures the complete and accurate implementation of new business and partners with Home Office functional areas to achieve a successful implementation.
• Effectively delegates and sets expectations with customer business teams
• Holds partners (Home Office, Third Parties, and Technology Partners) accountable for driving day to day issue resolution for inforce customers and implementation project planning
• Owns the account management strategy for an assigned block of business within a defined territory
• Responsible for the development and implementation of strategic customized business plan for each client which includes plans to proactively engage the client and increase client’s understanding of Unum’s value proposition, their benefits and industry trends
• Strategic execution of renewal conditioning, planning and prepares for pre-renewal face to face visit to review claim trend analysis and Integrated Disability Management models to discuss any issues prior to the actual renewal meeting
• Partners with Sales Consultants to jointly present and/or in some instances own annual renewal, including gathering of claim trend analysis, underwriting data, Return to Work statistics, etc.
• Focuses on driving comprehensive employee marketing of Unum benefits by developing enrollment strategies and utilizing robust knowledge of internal and external capabilities and technology to achieve desired outcomes
• Serves as a consultant to the client leveraging Unum expertise, deep knowledge of the client, and client’s industry to identify and recommend Unum solutions
• Provides consultation and guidance related to health management strategies
• Responsible for recognizing opportunities for new business and obtaining growth on the assigned block of business. This position will have assigned goals in these categories and be assigned block growth objectives.
• Acts as Consultant to employer on administrative or enhanced service offerings to enrich the overall benefit to employee/employer
• Attend site visits with the customer in Portland/Chattanooga or Glendale
• Frequent proactive face to face meetings with the customer

National Client Manager

Financial Planning and Analysis

• Play a key leadership role in technology and process assessment of an assigned Finance functional area and present recommendations on initiatives, product design and delivery to leaders and Finance product owners.
• Provide delivery-focused input into feasibility, sequencing, and execution considerations during product discovery and design to ensure that solutions align with company strategy and will have a significant impact on Finance’s value delivery, partnership engagement and contribution to Enterprise Transformation goals.
• Create business plans for assigned projects including the development of complex financial cost benefit modeling, and track performance against those plans through delivery and post-implementation.
• Research, analyze and synthesize significant amounts of information to quantify and identify business opportunities and issues
• Leverage broad Finance, operational and transformation expertise to ensure solutions are executable, scalable, and aligned to delivery objectives while supporting business goals and delivery efficiency gains to reduce costs to Finance areas while improving the experience for our customers.
• Simplify and reimagine processes to create transformational experiences through digital assets
• Lead change management, operational readiness, and business adoption efforts with clear accountability for adoption and business readiness at go-live, while acting as a champion of change leading organizations through digital transformations.
• Independently conduct complex quantitative and qualitative analysis to inform delivery decisions, risk mitigation, and execution planning.
• Constantly operate with a value delivery and partner centric mindset and leverage the ability to analyze the most important requirements of a solution that can help drive business solutions and improve the employee and partner experience.
• Own and lead end-to-end delivery of large transformation initiatives with a focus on ensuring timely delivery, quality execution, active management of risks and dependencies, and achievement of intended business outcomes.
• Leverage data and reporting to track delivery progress, communicate status, and ensure transparency of outcomes to Finance leaders, while proactively identifying risks and taking corrective action to ensure successful execution.
• Serve as a transformational leader by mentoring lower-level staff and at times may directly manage a small team of professionals.
• Establish strong, effective and collaborative partnerships with key business area leaders, project managers and subject matter experts to ensure alignment, execution discipline, and successful delivery outcomes.
• Ensure clear ownership of deliverables across initiatives, eliminating ambiguity in roles, accountability, and execution
• Collaborate with Product Owners, Finance subject matter experts, Finance change resources, and IT professionals, while managing across initiative and technical dependencies to deliver value.
• Maintain strong knowledge of emerging external trends in digital technology solutions.
• Define and track success metrics for initiatives, ensuring delivery of measurable business value and intended outcomes.
• Identify, manage, and mitigate delivery risks, dependencies, and trade-offs across initiatives and other workstreams.