Unum UK

Events

• Coordinate and manage meeting and event reservations using campus booking platforms
• Serve as the primary point of contact for scheduling support, guidance, and troubleshooting
• Monitor booking systems to ensure accuracy, availability, and effective space utilization
• Escalate scheduling conflicts, service issues, and system outages as appropriate
• Support administration, maintenance, and continuous improvement of meeting and event systems
• Assist with implementation, testing, and documentation of hospitality tools and processes
• Contribute to a streamlined, “one-stop-shop” meeting and event experience
• Ensure alignment with established service standards, guidelines, and processes
• Provide logistical coordination for onsite meetings, employee programs, and campus events
• Support event setup, execution, and day-of onsite coordination
• Partner with service providers for catering, room setup, and AV needs
• Identify operational challenges and recommend improvements
• Gather feedback and identify trends to enhance meeting and event experiences
• Support basic tracking and reporting to improve service delivery and consistency
• Occasional support outside standard business hours for events
• Deliver a high-quality, service-oriented experience for all campus meetings and events
• Manage multiple priorities in a fast-paced, dynamic environment
• Collaborate with internal stakeholders and external vendors to ensure seamless execution
• Maintain strong attention to detail across scheduling, logistics, and operations
• Adapt to evolving tools, processes, and business needs
• Contribute to continuous improvement and innovation in campus hospitality services

Campus Hospitality Meeting & Event Specialist

SDET

• Responsible for ensuring the quality of existing and new features through both manual and automated testing and use of continuous integration techniques where practical
• Partner closely with the Business Analysts to create acceptance criteria for the user stories
• Leverages the acceptance to create tests that can be automated
• Produces test scripts, materials and regression test packs to test new and amended software or services
• Specifies requirements for environment, data, resources and tools
• Evaluates and plans for regression testing for new releases of 3rd party/cloud based solutions and any Unum specific configurations or customization
• Partners closely with team members to assist with and help drive test automation through all phases of testing (such as unit, system, integration and regression)
• Is an advocate for Quality Assurance best practices across the entire team throughout the deliverables
• Analyzes and reports test activities and results using industry best practices that align with the companies reporting and metrics needs
• Responsible for creating test strategies, test plans, test cases, test coverage, and test execution reports to support the Quality Assurance effort in testing features that are part of application and/or solution changes
• Creates and maintains traceability records, from test cases back to requirements
• Communicates daily with the Scrum Master or Team Lead and the agile team on progress made and planned progress for the coming day; reports any impediments blocking progress
• Participates in sizing and estimation activities within the agile team
• Collaborates with the Team (Business Analysts, Designers, Software Engineers, Architects, etc.) to ensure that the team defines, configures, builds, and produces features and solutions that meet or exceed what the Product Owner is expecting
• Automates testing of software to industry standards
• Create and maintain appropriate test artifacts for the team (Test Plans, Sprint Plans etc.)
• May direct the activities of onshore and offshore testing teams and be accountable for ensuring that they adhere to the teams standards
• Ensures that the latest project progress is known to the agile team by ensuring Application Lifecycle Management (ALM) tools are up to date and participating in daily standups outlining progress made, progress planned and detailing impediments
• Thinks with the mind of the end customer at all times, ensuring solutions seek to improve the customer experience and delight their customers.

Test Engineer II

Business Intelligence Developer

• Supports the Colonial Life FP&A team by delivering data analysis, analytics, and reporting to inform financial planning and decision-making
• Responsible for simple to moderately complex data analysis, data preparation, and visualization, translating financial and operational data into meaningful insights
• Partners closely with Business Analysts, BI Analysts, Data Scientists, Data Engineers, and business stakeholders to gather requirements, validate data, and ensure high-quality, actionable reporting
• Conduct data profiling and analysis to evaluate data sources to determine the best source for business information
• Acquiring, transforming and translating data into actionable dashboards, reports, algorithms or datasets with minimal support from mentor and manager
• Performing statistical analysis and presenting findings to guide and advise leadership
• Collaborate with data engineers to perform data validation and testing activities as appropriate
• Continuously develop and build upon existing knowledge of the insurance industry
• Works directly with internal customers to refine requirements and validate output to ensure solutions will meet expectations

Business Intelligence Analyst

Director

• Develop, design, and administer compensation programs that are internally equitable, market competitive, and compliant while supporting overall business objectives.
• Manage the global career framework, aligning and supporting career enablement for employees and workforce planning for leaders.
• Complete complex analytics and predictive modeling to formulate clear and insightful strategic compensation program recommendations that are market aligned and position Unum as an employer of choice.
• Partner closely with HR Business Partners and Senior Leadership Team to develop compensation initiatives that align, drive, and amplify Unum group’s strategic business and workforce goals.
• Design and oversee our annual compensation review process, including our annual incentive programs.
• Lead, coach, and develop a collaborative compensation team using a consultative approach
• Partner with our People Delivery Group to automate processes, dashboards and digitally enabled compensation processes that help drive decision making for leaders
• Build and maintain strong relationships with internal stakeholders, external consultants, and vendors to improve programs, ensure competitiveness and optimize our portfolio.
• Partner with internal teams to develop and manage meaningful dashboards that help leaders manage and execute on their workforce management strategies.
• Maintain current knowledge of external compensation practices and trends including applicable legal regulations

Director, Compensation Programs

People Operations

• Responsible for leading teams to implement strategy, roadmaps, change/adoption management plans, success metrics, and implementation plans for multiple large multi-disciplinary cross-functional initiatives for the Global Enterprise that enhance how Unum supports our employees/managers, clients, and evolving business models
• Leads more than one large program to deliver these initiatives with responsibility for coaching and directing the work of those assigned from P&C
• Drives large process and operational improvements, thinking creatively to deliver innovations to improve the Unum employee and manager experiences, influences implementation in functional areas within P&C
• Partners with Strategy and Planning Team colleagues, HRBPs, P&C SLT to drive the end-to-end change adoption plan for key initiatives that impact the Global Unum workforce
• Effectively presents data and analysis for key performance indicators, recommendations, and trends; responsible for regular program reporting
• Builds strong partnership across P&C to ensure consistency and operating effectiveness
• May oversee a small team of program managers
• May perform other duties as assigned

Senior Program Manager, People Engagement

Business Operations

• Candidate will be a highly experienced legal advisor to a variety of functional organizations relating to client success, implementation, billing, benefits, financial services, national client growth, claims, underwriting, sales, service, enrollment, field development & training, broker compensation and distribution, information technology, litigation, product development, corporate and marketing initiatives, etc. for all product lines and services offered by all domestic (U.S.) companies
• Enforces and defends Company’s interests in litigation and disputed matters; selects, assists and supervises outside counsel
• Assists with legal aspects of insurance regulatory matters pertaining to such diverse areas as market conduct examinations, rate and form filings and approvals, acquisitions and divestitures
• Provides legal support to designated business units, manages workflow from and relationships with all levels of management of each unit
• Prepares legally binding documents; drafts, negotiates and develops complex contracts and forms; may be responsible to assist with state filings, approvals of contracts, rates and marketing materials, and systems implementation
• Works across team and law department to help assure that excellent, timely and business sensitive legal support is provided to the corporation and to business clients, in furtherance of business goals and priorities
• Monitors and keeps legal management team apprised of and solicits their input as appropriate on significant legal issues
• Analyzes and assists with formulating company’s position on legislation/regulations
• Serves as a legal advisor to Enterprise wide business units
• Incorporates and applies ERISA, federal and state tax laws and regulations, insurance laws and regulations, and employee benefit laws and regulations affecting insurance products and services, including new and emerging areas of the law like e-commerce and privacy, to business plans and objectives
• Identifies trends and issues across Enterprise and loops in the right level of support within the business and law department in furtherance of Enterprise-wide priorities and objectives
• Identifies law-related training needs of business clients; develops and delivers targeted training through various mechanisms including written materials, video conference, EGC, webcasts, classroom and staff presentations
• Complies with and ensures that all business clients adhere to the Code of Conduct and We Are Unum values
• Ensures development and maintenance of support staff
• Performs other duties as assigned

AVP, Legal Counsel – Business Operations Law

Underwriter

• Manage the portfolio of a sales region to meet profit and growth objectives for Group LTD, Group Life, Group STD, and VWB.
• Partner with sales management to achieve profit and growth objectives as approved in the regional plan and Corporate Operating Plan.
• Develop a dynamic team of consultative underwriters proficient in providing customer focused delivery of Unum’s entire products portfolio.
• Responsible for development of a regional team focused on consultative underwriting and best in class risk assessment and management.
• Ensure integration of entire Unum portfolio in the sales and underwriting process.
• Make appropriate risk management decisions consistent with the regional plan and Corporate Operating Plan.
• Exhibit a superior understanding of market trends and conditions in assigned region developed by a close partnership with sales management.
• Develop profit and growth plan in coordination with sales management.
• Develop and manage inforce marketing programs in coordination with sales management that capitalize on opportunities within the assigned region.

AVP, Core Market Underwriting

Manager

• Own execution and continual improvement of governance processes, toolkits, onboarding guides, and planning templates established by the Director.
• Lead day‑to‑day ERG operations, including scheduling, documentation, communications routing, and follow‑up.
• Serve as the primary operational partner for ERG leaders, ensuring timely support, guidance, and resource access.
• Ensure completeness, accuracy, and accessibility of ERG records, leadership rosters, and internal resource repositories.
• Lead logistics for Inclusion Network programs, events, meetings, and activities, including room bookings, vendor coordination, speaker scheduling, technology setup, and day‑of support.
• Own production deliverables such as agendas, run‑of‑show, invitations, presentation materials, and coordination workflows.
• Support execution of enterprise inclusion events led by the Director or Senior I&D team (e.g., cultural moment events, Inclusion Summit), ensuring operational excellence.
• Conduct initial drafting and quality review of RFP/RFI/survey responses to ensure accuracy before escalation and final approval.
• Develop and deliver ERG communications including announcements, meeting follow‑ups, newsletters input, and event promotions.
• Maintain content and updates for ERG pages, SharePoint sites, and internal communication channels in partnership with I&D Communications.
• Manage EN leader engagement touchpoints, including scheduling, preparation materials, and follow‑through on actions and decisions.
• Perform content research to strengthen and inform the I&D communications strategy.
• Maintain and safeguard Inclusion Network leadership data and ERG metrics, ensuring accuracy and consistency.
• Track activity data, participation, and feedback; prepare reporting dashboards and summaries for the Director.
• Support development of Inclusion Network scorecards, executive summaries, and year‑end reports with timely, high‑quality data inputs.
• Design, administer, and analyze internal surveys to provide insight-driven program improvements.
• Monitor EN budget spend, track invoices, and prepare documentation for Director review.
• Manage vendor documentation, contract routing, and payment processing in partnership with Source to Pay and Finance.
• Manage recurring ERG leader meetings, including scheduling, materials preparation, action‑item tracking, and documentation.
• Provide operational support and materials preparation for the I&D Advisory Board and Inclusion Business Champions as needed.
• Perform other responsibilities as assigned.

Manager, Inclusion Network – Programs

Customer Support

• Define and drive the enterprise operations strategy
• Lead integrated Customer Engagement and Shared Services organization
• Shape how services are delivered in an emerging technology future state
• Ensure operational teams are equipped with tools, insights, and support
• Cultivate a high-performing, inclusive culture
• Maintain enterprise dashboards and conduct QBRs

SVP, Customer Care and Operations Strategy

Vice President

• Develop, influence, manage, and execute the overall real estate portfolio strategy and governance processes for US and Ireland
• Serves as a strategic business partner with Unum leadership for real estate portfolio planning
• Identify and present innovative real estate opportunities to Unum leadership
• Develop location strategies that support workplace optimization strategies
• Maximize property revenue, mitigate expenses, and contribute to long term financial goals through leasing
• Ensure Unum compliance as landlord with tenant lease terms
• Oversee development and maintenance of Unum Real Estate Portfolio Database

AVP, Real Estate Management

• Partner with business and IT leaders to prioritize, plan, and execute strategic CX initiatives aligned to enterprise goals.
• Lead the aggregation, analysis, and reporting of CX portfolio performance (Growth, Persistency, and Efficiency), supporting value realization and executive decision‑making.
• Develop business cases for experience initiatives, including metrics‑driven assessments of feasibility, ROI, and prioritization.
• Gather, analyze, and activate customer feedback through surveys, interviews, qualitative research, and operational data.
• Own and execute qualitative research for assigned CX initiatives, from scoping through synthesis, storytelling, and executive‑ready recommendations.
• Create clear insight‑to‑action handoffs that embed VoC findings into planning, prioritization, and operational rituals.
• Support enterprise closed‑loop feedback strategy and governance by defining standards, success measures, and decision rights.
• Partner with Operations, Support, and Account teams to operationalize closed‑loop feedback while enabling appropriate local execution.
• Use Qualtrics XM and workflow automation to enable scalable VoC and closed‑loop processes.
• Collaborate with product, IT, operations, and support teams to design and implement customer‑centric process and experience improvements.
• Facilitate cross‑team planning, manage dependencies, remove impediments, and maintain alignment across complex initiatives.
• Encourage adoption of agile ways of working and effective use of tools to track progress, outcomes, and metrics.
• Contribute to CX KPI development, dashboards, and reporting; explain metric movement and root causes to stakeholders.
• Promote a customer‑first mindset by supporting training, enablement, and change initiatives across the organization.
• Partner with the Sr. CX Manager to amplify customer success stories and build advocacy programs.
• Establish strong, collaborative relationships with business leaders, project managers, and subject matter experts.
• Train and mentor less experienced team members, strengthening enterprise CX and VoC maturity.

CX Manager

Learning and Development

• Responsible for building and managing relationships with Senior and other suitable business leadership team members
• Identify and build strategies to support development for high potential talent
• Partner with the I&D team to co-create strategies supporting I&D goals
• Develop Talent Strategies that align to and support business and enterprise objectives
• Provide talent development consultation and solutions impacting business performance
• Collaborate with the Global Talent and Inclusion organization to ensure clear strategies around enterprise-wide policies
• Actively shape and contribute to the strategic talent management vision
• Support and promote opportunities which strengthen the Unum brand

Director, Talent Development

Business Analyst

• Collaborate with Product Owners to define, refine, and prioritize backlog items
• Write clear, concise user stories and acceptance criteria
• Ensure backlog items meet Definition of Ready/Done standards
• Analyze business processes and translate them into actionable requirements
• Support incidents and enhancement requests through ServiceNow
• Participate in daily stand-ups, backlog refinement, and planning sessions
• Coordinate and support acceptance testing and defect management
• Maintain accurate documentation and ensure ALM tools are up to date
• Serve as a bridge between business needs and technical solutions
• Contribute to continuous improvement of Agile and BA practices

IT Business Analyst II – Platform Integrations

General Counsel

• Enforces and defends Company’s interests in litigation and disputed matters; selects, assists and supervises outside counsel.
• Handles legal aspects of insurance regulatory matters pertaining to such diverse areas as market conduct examinations, rate and form filings and approvals, acquisitions and divestitures.
• Provides legal support to designated business units, manages workflow from and relationships with all levels of management of each unit.
• Prepares legally binding documents; drafts, negotiates and develops complex contracts and forms; may be responsible for state filings, approvals of contracts, rates and marketing materials, and systems implementation.
• Monitors and keeps legal management team apprised of and solicits their input as appropriate on significant legal issues.
• Analyzes and formulates company’s position on legislation/regulations.
• Serves as a legal advisor to business units responsible for litigation, product development, claims, underwriting, sales, distribution, corporate, and marketing initiatives (etc.) for all product lines offered by all domestic (U.S.) companies.
• Incorporates and applies ERISA, federal and state tax laws and regulations, insurance laws and regulations, and employee benefit laws affecting insurance, as well as new and emerging areas of the law like e-commerce and privacy, to business plans and objectives.
• Identifies law-related training needs of Company personnel; develops and delivers training through various mechanisms including written materials, classroom and staff presentations.
• Ensures that all business clients give appropriate attention to the Code of Conduct.
• May perform other duties as assigned.

AVP, Counsel

Risk

• Lead risk, resilience, and performance oversight and advisory consultation across business functions to identify risks requiring mitigation and performance gaps requiring improvement
• Directly or indirectly lead a team responsible for reporting, analysis, and day-to-day activities including operational, quantitative, GAAP/statutory accounting, general ledger processes, and performance reporting
• Develop and enhance integrated ERM and EPM programs in collaboration with cross-functional teams
• Provide coaching and mentoring to build bench strength and core competencies across the organization
• Model positive change management, guiding teams through new operating models and methodologies
• Maintain comprehensive knowledge of Unum Group’s operational, financial, and performance functions, processes, and systems
• Promote program visibility and maintain productive cross-functional partnerships across the enterprise
• Act as a strategic consultant providing financial, operational, and performance support to business areas
• Govern and maintain compliance with corporate policies, procedures, controls, and external regulatory requirements
• Present reporting and analysis to senior management, identifying trends and recommending actions
• Monitor industry trends, regulatory changes, and emerging risks to assess business impacts
• Lead or support annual risk and resilience planning, including Business Impact Analysis (BIA) and performance forecasting
• Provide crisis/incident response leadership aligned with corporate responsibilities
• Design and facilitate scenario analysis, assessments, training, and exercises; oversee issue tracking and resolution
• Monitor risk, resilience, and performance indicators to identify critical success factors and drive improvement
• Promote a risk-aware and performance-driven culture through educational campaigns and leadership engagement
• Champion front-line risk ownership by empowering business units to identify, assess, and manage risks within their operations, ensuring alignment with enterprise risk appetite and performance goals
• Ensure a strong, diverse talent and leadership pipeline to meet aggressive business objectives
• Lead and participate in review boards, committees, and working groups for risk, resilience, and performance
• Perform managerial, operational, and administrative tasks in a timely fashion
• Provide after-hours support as needed
• Travel may be required.