Unum UK

Consultant

• Provide timely, clear medical direction and opinions to team partners
• Partner/consult with fellow medical consultants when appropriate
• Apply medical knowledge to determine functional capacity
• Provide relevant medical education and knowledge to others
• Perform telephone contacts with the insured’s healthcare providers
• Make timely and appropriate referrals for second opinion reviews
• Demonstrate ability to manage and complete high volumes of assigned work
• Receive feedback and follow through with appropriate behaviors/actions

Medical Consultant

• Reviewing, analyzing and interpreting vocational and medical information
• Engaging employers, claimants, healthcare providers and internal resources to facilitate return to work and stay at work services
• Application of vocational knowledge through assessment and synthesis of claim file information

Vocational Rehab Consultant

Customer Success Manager

• Provide leadership, management, and oversight in the Client Success Organization.
• Lead front line teams and/or managers who are critical to providing strong service to customers, brokers, and partner areas.
• Develop strategic service solutions that meet diverse marketplace needs.
• Direct the day-to-day support for field services and direct support to Unum and Colonial Life sales teams, field agents, brokers and others across products, services, & segments.
• Manage internal and external customer expectations through project planning and partnering efforts throughout the corporation.
• Collaborate with internal and field partners to drive persistency objectives, facilitate a feedback/adjustment model, develop, and implement strategic initiatives that improve CSAT, operational effectiveness and service quality.
• Analyze, drive, and implement process improvements centered-around ease of doing business, service excellence, training, and knowledge management.
• Collaborate with inter-department key operations to ensure achievement of scorecard metrics, business continuity and forecasted/real-time adjustments to service model requirements.
• Communicate trends and root cause; create solutions to prevent future occurrences.
• Act as an advocate for the field offices by surfacing trends/sales barriers/service model breakdowns to appropriate partners.
• Recruit, lead, mentor, and provide development for assigned personnel to foster and create a strong work environment for an organization of customer facing employees and ensure strong leadership succession planning.
• Provide project support and resources for key strategic initiatives as both SME and decision maker.
• Implement and effectively manage organizational change. Communicate and build support for corporate mission and objectives.
• Identify and manage risks, resolve conflicts and remove barriers that impede the area’s ability to achieve goals and performance expectations.
• Provide direction and decisions to expedite resolution of field issues and support in policy decisions.
• Interface across levels and departments to mobilize commitment and ensure timely and appropriate assistance to mediate customer’s needs as well as ensure customer and client satisfaction and alignment with policies, procedures, goals, and objectives.
• Review, investigate, resolve, respond, and serve as the subject matter expert in resolution of service questions and issues from the field, as well as internal departments and external clients.
• Provide block management for over 75,000 customers of varying complexity, working with the field offices/management, Implementation, Underwriting, ICS and other Home Office areas to resolve problems and/or strengthen customer relations

Director, Client Success

Human Resources

• Develop in some cases, and implement in other cases, HR strategies and action plans that are aligned to and drive achievement of business objectives.
• Drive talents plans aligned with and provide input into the organization’s change management plans, including stakeholder analyses, communications and training plans, risk identification and mitigation plans, transition plans, and measures of success.
• Act as a coach and advisor to business change leads, senior leaders and managers to help them fulfill their change leadership roles and build change agility in the organization.
• Use data and analytics to drive talent discussions and influence the organization.
• Help drive enterprise HR initiatives in the organization and ensure the organization’s talent plans align with enterprise-wide HR strategies and programs, working closely with other HR Partners (Staffing, Benefits, Training, Compensation, Employee Relations) as needed.
• Identify and share strategies and solutions that may be implemented in other business areas to improve organizational effectiveness with business heads and HR colleagues; drive implementation where appropriate.

Director, HR Business Partner – Technology

IT Support

• Define and evolve the enterprise AI architecture strategy and standards
• Be the enterprise architecture representative in AI governance committees and directly contribute to governance frameworks and enterprise standards.
• Ensure enterprise AI capabilities are aligned to business outcomes and enterprise priorities
• Design scalable, modular, and secure agentic AI solutions
• Establish reference architectures, reusable patterns, and enterprise platforms to industrialize AI capabilities at scale (primarily cloud-based / hyperscaler capabilities)
• Align AI architecture with enterprise capabilities and technology roadmaps
• Evaluate emerging technologies and guide tool/platform selection to ensure cost-effective, future-ready solutions
• Continuously maintain and update the enterprise AI platform roadmaps as the technology and industry capabilities evolve
• Ensure consistent adoption of architecture standards across delivery teams
• Lead architecture governance, compliance, and quality (design-time and runtime performance)
• Influences senior leaders and drives alignment across stakeholders
• Partner with business, product, and technology leaders to translate strategy into execution
• Guide and mentor architects and technical leaders while being a champion of disciplined architecture practices across the organization
• Drive continuous improvement through learnings from implementation and solution delivery
• Define business outcomes, use cases, and success metrics; support AI business cases
• Partner with the enterprise data team to ensure availability, governance, and compliance of data required for AI solutions
• Lead evaluation and selection of foundation models (LLMs, etc.) based on business fit and cost
• Oversee model training, validation, and risk assessment (e.g., bias, hallucination)
• Define deployment approaches and support enterprise adoption and change management
• Establish monitoring frameworks for performance, drift, and continuous improvement
• Ensure alignment with responsible AI principles (fairness, transparency, accountability) and regulatory requirements
• Partner with risk, legal, and compliance teams to mitigate AI-specific risks (e.g., bias, model drift, data leakage)
• Establish clear roles, responsibilities, and oversight mechanisms for AI solutions

AVP, AI Enterprise Architecture

Compliance

• This position is an individual contributor role accountable for driving and implementing the daily operations that support the Regulatory team’s core accountabilities
• Responds to routine inquiries and requests from state insurance departments, other state and federal regulators, and others both within and outside the Enterprise
• Researches, reviews, and applies laws, regulations, and bulletins
• Suggests appropriate actions in response to regulatory directives, bulletins, and data calls
• Provides subject matter expertise on new product development initiatives and responds to requests for product customizations for specific customers
• Responsible for drafting contract text and maintaining drafting history
• Handles both routine and non-standard regulatory filings, such as product form and rate filings and single-case filings
• Coordinates, investigates, and responds to consumer and insurance department complaints and regulatory market conduct exams
• Supports and delivers results for project initiatives, within established timeframes and quality measures
• Summarizes and communicates issues to appropriate operational business partners
• Develops and maintains positive customer relationships, both internal and external
• Executes on the implementation of operational improvements and service enhancements

Regulatory Analyst

Actuary

• Demonstrate commitment to career development and growing financial acumen by pursuing actuarial credentials and membership in the Society of Actuaries
• Prepare and analyze intermediate level data for use in actuarial experience studies, valuation or pricing projects
• Assist in maintenance of pricing and underwriting tools and provide support for helping others understand underwriting case specific issues by answering technical questions
• Develop reserve factors
• Develop experience analysis reviews
• Assist in maintaining valuation system
• Assist in preparation of financial reports, tax returns and state filings as needed
• Learn current pricing models and risk management practices
• Contribute to product development and re-pricing initiatives
• Communicate research results to manager both in written format and orally
• Prepare routine reports
• Continuous assessment of established training and work processes to identify areas for effectiveness and efficiency improvements.
• Contribute to operating effectiveness through information sharing, suggested process improvements and effective implementation of change
• Communicate trends and issues identified and proactively recommend resolutions to management
• Work on special projects that require actuarial research and analysis which may involve partnering with other business areas both in and out of finance.
• Continuously build a specialized working knowledge of the company operations, systems and in the actuarial discipline
• May perform other duties as assigned

Actuarial Assistant, Actuarial Development Program

Learning and Development

• Leverage expertise in instructional design, content development, and writing to create engaging digital learning experiences.
• Collaborate closely with Learning and Customer Operations partners to design and deliver effective digital curriculums.
• Design and develop instructional content including storyboarding, learning materials, etc.
• Conduct needs assessments and analyze learner requirements to create tailored learning experiences.
• Collaborate with subject matter experts to ensure content accuracy and relevance.
• Consult with stakeholders to offer expert advice on instructional design and solutions.
• Utilize various instructional design models and methodologies to create effective learning solutions.
• Manage projects efficiently, demonstrating strong organizational skills to meet deadlines and deliver high-quality results.
• Develop assessments and evaluations to measure learner competency and the effectiveness of learning programs.
• Continuously improve and update existing learning content based on feedback and performance data.
• Responsible for facilitating in-person training for employees at all levels, as needed.

Instructional Designer

Backend Engineer

• Supporting Unum’s Total Leave teams through deep expertise in Fineos and custom Fineos development
• Researching and evaluating third-party and cloud technologies to drive efficient integrations and modernize solution capabilities
• Building and/or configuring software solutions within their business portfolio with little to no oversight
• Collaborating with their agile team members and leveraging unit testing and continuous integration
• Estimating work required to deliver software features
• Applying critical thinking skills to solution design and implementation for delivering business value
• Mentoring Software Engineers and Associate Software Engineers.

Software Engineer II – Java/J2EE

DevOps Engineer

• Collaborate across teams to deliver a high-quality Developer Platform.
• Design, build, and support robust and secure automation solutions.
• Advise on, and support delivery teams with, CI/CD pipelines and SDLC tooling.
• Adopt, demonstrate, and encourage good DevOps and Platform Engineering practices.
• Take technical leadership of projects and coach/mentor other engineers.