National Client Manager

Unum UK

National Client Manager at Unum, designing customized service strategies for complex groups. Responsible for growth, retention, and improving block profitability through strategic management of customer relationships.

Posted 7/17/2026full-timeSan Diego • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in employee benefits and insurance, with a strong focus on consultative sales, strategic account management, and client relationship building. Proficient in analyzing data to inform decision-making and enhance client understanding of Unum's value proposition.

Highest-signal resume keywords

Employee Benefits ExpertiseConsultative Sales SkillsStrategic Account ManagementData Analysis and RecommendationsRelationship Building and Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Risk AnalysisHealth and Productivity AnalysisClaim ConsultationUnderwriting KnowledgeStrategic Re-enrollment ExpertiseFinancial AcumenClient Reporting and AnalysisCross-Selling Products/ServicesImplementation of Business PlansEnrollment Strategies

Soft Skills

Strong Leadership SkillsExcellent Communication SkillsCritical ThinkingNegotiation SkillsTime Management

Certifications & Qualifications

Proper Licensing and Appointing

Industry Keywords

Insurance IndustryEmployee BenefitsConsultative ApproachClient EngagementMarket Trends

About the role

Key responsibilities & impact

Accountable for leadership of right resources and coordinating concentrated efforts to meet the specific needs of the client
Develops high level actions through risk and H&P analysis and claim consultation
Utilizes expertise in Unum services and solutions (implementation, contracts, FML, Health and Productivity, and client reporting and analysis) to recommend actions, resolve issues, and identify solutions
Ensures the complete and accurate implementation of new business and partners with Home Office functional areas to achieve a successful implementation.
Effectively delegates and sets expectations with customer business teams
Holds partners (Home Office, Third Parties, and Technology Partners) accountable for driving day to day issue resolution for inforce customers and implementation project planning
Owns the account management strategy for an assigned block of business within a defined territory
Responsible for the development and implementation of strategic customized business plan for each client which includes plans to proactively engage the client and increase client’s understanding of Unum’s value proposition, their benefits and industry trends
Strategic execution of renewal conditioning, planning and prepares for pre-renewal face to face visit to review claim trend analysis and Integrated Disability Management models to discuss any issues prior to the actual renewal meeting
Partners with Sales Consultants to jointly present and/or in some instances own annual renewal, including gathering of claim trend analysis, underwriting data, Return to Work statistics, etc.
Focuses on driving comprehensive employee marketing of Unum benefits by developing enrollment strategies and utilizing robust knowledge of internal and external capabilities and technology to achieve desired outcomes
Serves as a consultant to the client leveraging Unum expertise, deep knowledge of the client, and client’s industry to identify and recommend Unum solutions
Provides consultation and guidance related to health management strategies
Responsible for recognizing opportunities for new business and obtaining growth on the assigned block of business. This position will have assigned goals in these categories and be assigned block growth objectives.
Acts as Consultant to employer on administrative or enhanced service offerings to enrich the overall benefit to employee/employer
Attend site visits with the customer in Portland/Chattanooga or Glendale
Frequent proactive face to face meetings with the customer

Requirements

What you’ll need

Bachelor’s degree preferred
5 to 7 years employee benefits/insurance industry experience preferred
Strong consultative skills; able to think broadly when problem solving and making decisions
Segment/specialty knowledge preferred
Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents
Presale expertise that can assist in the influence and sale of Unum’s value proposition
Demonstrated success in critical thinking; able to analyze data and make effective recommendations
Excellent communication, presentation, negotiation, persuasion, and conflict management skills
Ability to anticipate needs of clients and educate
Robust strategic re-enrollment expertise
Strong organizational, planning, time management and delegation skills
Strong leadership skills. Ability and desire to coach and mentor others
Full understanding of underwriting and risk concepts
Full understanding of, and ability, to correlate between the entire Unum product portfolio to educate, and on a consultative basis cross sell products/services to brokers/clients
Strong business and financial acumen
Strong computer skills
Proper licensing and appointing are conditions of employment and must be obtained within 90 days from the date of hire/promotion
Ability to travel as needed

Benefits

Comp & perks

Award-winning culture
Inclusion and diversity as a priority
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments