Solutions Partner Liaison

Unum UK

Promote Total Leave digital capabilities as the main contact for complex leave-related questions at Unum. Handle escalations, educate clients, and support operational teams.

Posted 7/20/2026full-timeChattanooga • Maine, South Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $63,500 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex claims and leave processes, including STD, FMLA, ADA, and PFL. Strong ability to educate clients and foster relationships with stakeholders while providing exceptional customer service and problem-solving support.

Highest-signal resume keywords

Bachelor DegreeTechnical Claims ExperienceCustomer Service SkillsProblem-Solving SkillsKnowledge of STD and FMLA

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship BuildingMentoringEffective Communication

Industry Keywords

Total LeaveLeave WorkflowsLeave RegulationsSelf-Serve CapabilitiesAction Plan Development

About the role

Key responsibilities & impact

Promote Total Leave digital capabilities and be primary point of contact for STD, Leave, PFL, and ADA complex questions.
Demonstrate digital functionality with clients and influence them and their employees to adopt self-serve capabilities to answer standard case level needs.
Independently and effectively handle complex status & questions on individual claims and leaves from clients or the field through effective action plan development and timely execution.
Ensure escalation of issues and partnership with appropriate internal stakeholders.
Build strong relationships with operations leaders to make them aware of those issues and help them solve problems.
Provide subject matter expertise in educating clients on the products serviced with in Total Leave, leave workflows/regulations.
Support and mentor peers and new team members.

Requirements

What you’ll need

Bachelor degree or equivalent experience recommended
Strong technical claims/leave experience
Proven customer service and problem-solving skills
Knowledge and proficiency in STD and FMLA, ability to quickly upskill on ADA and PFL as needed

Benefits

Comp & perks

Health, Vision, Dental
Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments