University of Arkansas System

Pharmacist

• Clinical Pharmacy Specialists (CPS) are responsible and accountable for the provision of safe, effective, and prompt medication therapy.
• CPS works under minimal supervision to provide direct patient-centered care and integrated pharmacy operational services that optimize the patient care experience and drive organizational performance.
• A Clinical Pharmacy Specialist provides expertise to the department expertise not routinely available in the pharmacy staff.
• Responsibilities include reviewing infusion treatment plans for appropriateness and proper dosing, coordinating pre-infusion medications, labs, and vaccinations, and participating in protocol and order set development.

Pharmacy Specialist – Neurology Infusion

• Work under the supervision of the pharmacist to provide excellent customer service to patients receiving specialty infusion medications
• Responsible for the overall management of specialty infusion medications as related to coordinating with financial assistance teams, prior authorization teams, and scheduling teams
• Complete regular outreach calls to remind patients of upcoming specialty infusion appointments and check on the overall wellbeing of the assigned patients
• Manage prior authorizations and financial assistance for assigned specialty infusion patients if they are not being completed by other UAMS hospital personnel
• Serve as a role model and assist in the training of staff
• Refer all clinical issues to the pharmacist

Pharmacy Technician IV – Specialty Pharmacy

Compliance

• The Compliance Specialist coordinates our clinical contract review process, and assures quarterly data reports and annual reviews are submitted and approved.
• The Compliance Specialist staffs and supports Medical Center Committees including Inspection Readiness Committee, Medical Center Policy Review Committee, and Clinical Contracts Committee.
• The Compliance Specialist maintains knowledge and expertise in Accreditation Standards and the policies and processes within UAMS Health.
• Monitor company operations for regulatory compliance.
• Research and interpret laws, regulations, and policy changes.
• Develop and update compliance policies and procedures.
• Conduct internal audits and risk assessments.
• Investigate compliance violations or complaints.
• Prepare compliance reports for management or regulators.
• Train employees on compliance requirements and ethical standards.
• Maintain accurate documentation and records.
• Work with legal, HR, finance, or operations teams to resolve issues.
• Recommend corrective actions and process improvements.
• Ensure licenses, certifications, and filings stay current.
• Assist during external audits or regulatory inspection.
• Review contracts, transactions, or employee activities.
• Check documentation for accuracy and completeness.
• Track deadlines for regulatory filings.
• Analyze data for potential compliance risks.
• Respond to regulatory inquiries.
• Update compliance tracking systems.
• Create training materials and presentations.
• Perform other duties as needed.

Compliance Specialist

Counselor

• Work with patients who have scheduled specific clinical services to promote financial clearance prior to the day of care
• Contact payers and providers to secure authorizations as needed
• Provide information regarding hospital payment requirements, alternative financing & charity care programs during pre-service
• Relay relevant financial information in a clear and patient-friendly manner per UAMS’ customer service and price transparency initiatives

Financial Counseling Specialist – Weekends

Security Engineer

• The Safety and Security Officer reports directly to the Supervisor of Safety and Security.
• This position is responsible for customer service, service recovery, security screening, weapon detection, and video surveillance systems monitoring.
• This position is also responsible for maintaining standards in accordance with all regulatory agencies.
• The Safety Security Officer will monitor for any safety issues while on foot patrol, responding to alarms, and assisting visitors and patients with guidance and requests.
• This position may assist Safety and Security Ambassadors' assignments as needed or assigned.
• Assignments may vary with increased security concerns within the UAMS system.

Security and Safety Officer

Insurance

• Verifying insurance benefits, processing authorizations and pre-certifications
• Working appropriate registration and billing work queues
• Demonstrate competency in the job elements
• Conducts verification of eligibility and benefits for patient insurance
• Completes authorizations and pre-certifications, tracks pre-authorizations and maintains referrals
• Enters benefit and authorization information into EPIC
• Initiates peer-to-peer submissions and works closely with clinical counterparts to collect requested information
• Obtains and coordinates completion of out of network waivers
• Coordinates with UAMS Office of Financial Clearance when appropriate
• Work effectively in a team environment, coordinating workflows with other team members and ensuring a productive and efficient environment
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to CMS, Joint Commission, EMTALA, and OSHA
• Demonstrates a high level of integrity and innovative thinking and actively contributes to the success of the organization
• Other duties as assigned

Insurance Verification Specialist

• Provide expertise not routinely available in the pharmacy staff
• Participate in departmental and institutional committees upon request
• Develop and implement clinical pharmacy services in assigned areas
• Develop policy and procedures when appropriate
• Prioritize work appropriately and accept responsibility for the work area
• Assist others when work is completed
• Work effectively with team/work groups and others to fulfill the UAMS Mission
• Adopt practices to improve work processes and enhance guest satisfaction

Clinical Pharmacy Specialist – Hem/Onc

Therapist

• Provide direct clinical services including but not limited to diagnostic assessment, individual therapy, family therapy, group therapy, collateral intervention, and crisis intervention to patients.
• Completes clinical and administrative processes and documentation in compliance with relevant policies and procedures.
• Participates in staff meetings, training, supervision, and continuing education activities as needed to maintain quality and coordination of care as well as professional licensure and/or certification.

Clinical Therapist

Clinical Research

• Support the Biostatistics Department’s mission to enhance the quality of research conducted at UAMS by providing statistical expertise and methodological guidance.
• Collaborate with interdisciplinary research teams to design studies, develop analytic strategies, manage and prepare complex datasets, and conduct statistical analyses using software such as SAS, R, or STATA.
• Develop statistical analysis plans, contribute to grant applications, protocols, manuscripts, abstracts, and presentations, and interpret findings to support research objectives.
• Work closely with faculty investigators, research staff, informatics teams, database managers, and research administrators while managing multiple projects with increasing independence.

Biostatistician I

• The Financial Counseling Specialist works with patients who have scheduled specific clinical services to promote financial clearance prior to the day of care.
• In addition to contacting payers and providers to secure authorizations as needed, this staff member provides information regarding hospital payment requirements, alternative financing & charity care programs during pre-service.
• This individual will relay relevant financial information in a clear and patient-friendly manner per UAMS’ customer service and price transparency initiatives.

Financial Counseling Specialist

• Verifying insurance benefits
• Processing authorizations and pre-certifications
• Working appropriate registration and billing work queues
• Demonstrating competency in the job elements

Financial Planning and Analysis

• Help patients navigate the financial aspects of their healthcare
• Screen patients to determine potential Medicaid, UAMS Financial Assistance and/or other program eligibility
• Completion of applications with the patient and family
• Maintain knowledge of community agencies and resources to facilitate appropriate referrals and identification of payment sponsorship

Senior Financial Assistance Specialist

• Helping patients navigate the financial aspects of their healthcare by screening patients to determine potential Medicaid, UAMS Financial Assistance and/or other program eligibility and subsequent completion of applications with the patient and family
• Maintains knowledge of community agencies and resources to facilitate appropriate referrals and identification of payment sponsorship.

Translator

• Provides accurate, complete Spanish/English interpretation for patients, families, and healthcare providers through phone, video remote interpreting (VRI), and in-person interactions as needed.
• Facilitates clear communication regarding diagnoses, treatment plans, medications, procedures, discharge instructions, and informed consent.
• Translates written materials such as patient education documents, consent forms, discharge instructions, insurance forms, and clinic communications with linguistic and cultural accuracy.
• Ensures confidentiality and compliance with HIPAA, UAMS policies, and language-access standards during all patient interactions.
• Maintains professionalism, impartiality, and cultural competence while supporting equitable patient care for limited English proficiency (LEP) patients.
• Conveys meaning-for-meaning interpretation between providers and patients without omission or alteration.
• Identifies communication barriers and recommend solutions to improve patient understanding and workflow efficiency.
• Assists patients with appointment scheduling, clinic registration, and navigation of healthcare services in their preferred language.
• Utilizes medical terminology appropriately in both English and the target language during clinical encounters.
• Supports departmental operations through scheduling, documentation, reporting, interpreting logs, and participation in meetings or quality initiatives.
• Educates staff on interpreter-services best practices, cultural sensitivity, and language-access compliance requirements when applicable.
• Operates telehealth technology, video platforms, phones, and related interpreting equipment effectively in remote and clinical settings.
• Adheres to national standards for healthcare interpreting and maintain required interpreter certifications and continuing education.
• May perform other duties as assigned.

Clinical Interpreter

• Under the direct supervision of the Department Business Administrator, coordinate the pharmacy’s financial assistance programs
• Demonstrate special skills, knowledge, and task completion not required by other pharmacy technicians
• Support operations ensuring patients receive the lowest out of pocket expense possible
• Research data, work with Outpatient clinic staff, connect patients with appropriate assistance
• Assist in applications, process prescriptions, communicate with billing, and follow up with patients
• Maintain and improve program workflows and expansion

Pharmacy Specialist – Neurology Infusion

Pharmacy Technician IV – Specialty Pharmacy

Compliance Specialist

Financial Counseling Specialist – Weekends

Security and Safety Officer

Insurance Verification Specialist

Clinical Pharmacy Specialist – Hem/Onc

Clinical Therapist

Biostatistician I

Financial Counseling Specialist

Insurance Verification Specialist

Senior Financial Assistance Specialist

Senior Financial Assistance Specialist

Clinical Interpreter

Pharmacy Technician IV – Patient Assistance Coordinator