United Rentals

Solutions Engineer

• Deploy strategies for assigned accounts or territories: Creates and deploys customer success strategies, including development of onboarding and deployment plans, training programs and ongoing customer support for all digital channels; works one-on-one with customer(s) and sales managers guiding them through the entire customer journey while fostering a positive connection
• Builds and maintains customer relations by anticipating and advocating for customer needs
• Drives adoption and engagement of our digital suite of products (mobile app, .com, invoice integration, punchouts, etc.) through functional expertise, guided selling, and ongoing education of the value delivered through UR’s tools and systems
• Develops programs for current and next gen customer opportunities to support managing customer portfolios
• Manages feedback loops for customer and employee requirements to improve priorities
• Identifies opportunities and areas of improvement for customer retention initiatives and worksite performance solutions deployments; new product features and optimizations; identifies customer trends to help determine improvements to strategy, process and digital service offerings
• Advocates for the business goals of customers and engages stakeholders to determine the best solutions to meet those goals
• Manage customer complaints by triaging, solving and/or assigning issues to the correct internal teams to resolve; responsible for communicating and engaging the customer to keep them aware of timeframes and steps to resolution
• Manage, coach, mentor a team to achieve the goals and objectives of the department
• Create awareness with our Account Managers about our Worksite Performance Solutions (WPS)
• Help sales teams develop plans to grow the adoption of WPS solutions with our customers
• Directly help facilitate the rollout of EAM installations in your regions
• Assist with the scaling of current and upcoming Worksite Performance Solutions.
• Manage Sales Support responsibilities: Develop and maintain strong professional relationships with key individual stakeholders and cross functional partners
• Develop and conduct training and enablement for customers and internal sales teams
• Develop digital sales strategies with DNA and Region accounts and assist in customer selling opportunities
• Prepare and conduct reviews with RVP/RSMD/DNA groups as necessary
• Guide NAMs on how to communicate program value through regular KPI/ABR meetings
• Enable awareness and adoption of advanced customer solutions and programs: Develop and conduct awareness campaign for worksite performance solutions
• Design sales enablement tools and assets for advanced solutions
• Maintain customer and internal communications to meet customer expectations
• Other duties as assigned

Digital Solutions Manager

Account Executive

• Maximize revenue from facilities and construction sites in a defined geographical territory
• Maintain and develop relationships with existing customers and their subsidiary companies, acting as a single point of contact for such customers
• Prospect and qualify new accounts from existing accounts, dormant or non-customer accounts, including competitor accounts
• Collaborate with specialty division representatives to promote cross selling to accounts wherever possible
• Prepare sales action plans and strategies
• Develop and make presentations of company products and services to current and potential clients
• Utilize Sales Force.com and other CRM Tools to develop pipeline of opportunities
• Monitor competitors, market conditions and product development
• Other duties assigned as needed

Outside Sales Representative

Manager

• Establish financial goals for all branches within the district
• Direct the planning and implementation of budgets at the branch level, provide guidance and input to Branch Managers
• Coordinate and oversee district sales efforts and business initiatives, provide coaching and guidance to branch management and Outside Sales Reps
• Partner with region finance team to evaluate and interpret results in all KPI areas, develop recommendations for corrective actions
• Collaborate with Region Fleet Director to improve fleet optimization, participate/provide input on auctions, trade packages, etc.
• Collaborate with Branch Managers and Regional Sales team to evaluate market trends, key accounts/customers, business conditions and competitive practices
• Collaborate with the Region Safety Manager to ensure the support of prescribed safety programs, including audits, safety training, OSHA compliance, and DOT regulations
• Ensure business operations are in accordance with Company Policy and Procedure Bulletins

District Manager

• In conjunction with the Regional Vice President, establish financial goals for all branches within the district
• Direct the planning and implementation of budgets at the branch level, provide guidance and input to Branch Managers
• Coordinate and oversee district sales efforts and business initiatives, provide coaching and guidance to branch management and Outside Sales Reps
• Partner with region finance team to evaluate and interpret results in all KPI areas, develop recommendations for corrective actions
• Collaborate with Region Fleet Director to improve fleet optimization, participate/provide input on auctions, trade packages, etc.
• Collaborate with Branch Managers and Regional Sales team to evaluate market trends, key accounts/customers, business conditions and competitive practices
• Collaborate with the Region Safety Manager to ensure the support of prescribed safety programs, including audits, safety training, OSHA compliance, and DOT regulations
• Ensure business operations are in accordance with Company Policy and Procedure Bulletins

Supply Chain

• Manage PLM team to ensure projects and events are executed in a timely and coordinated manner, and provide leadership and supervision needed to consistently deliver World-Class service to external customers at the project site
• Evaluate, recruit, hire and manage the performance of PLMs throughout the Region, conduct annual performance evaluations; Recommend PLM training and development
• Work with field staff to arrange for proper project or event coverage, including product and application needs, staffing, fleet and service requirements
• Leading PLMs, promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Lead Region-wide strategic fleet service and safety campaigns
• Spearhead training of Service Managers or service leads to maximize branch service excellence for large project capabilities
• Participate in pre-project planning meetings and strategy sessions for unforeseen natural disasters or events requiring rapid mobilization of assets and staffing
• Meet with high level customer representatives as needed to plan for large project or event
• Meet with high level customer representatives during project or event to ensure their needs being met; address issues if required
• Act as region leader to oversee largest region projects and events, in concert with PLMs; Be onsite for projects and events as necessary; Other duties assigned as needed

Lead Project and Logistics Manager, Specialty

Sales

• Participation in safety training to ensure proper personal protective equipment is worn, safe handling of equipment, safety policies and procedures are adhered to, etc.
• Participation in the operational efficiency of the branch work flow in the yard. This will include equipment check-in, washing of equipment, assisting customers, etc.
• Shadowing of inside sales and outside sales positions to learn the roles and responsibilities of each and the importance United Rentals places on the focus of the customers.
• Training on systems: RentalMan, Salesforce.com, etc.
• Participation in departmental and cross-functional meetings, ride-alongs, work sessions, conference calls and webex meetings
• Other duties assigned as needed

Sales Intern, Paid

• Serve as a key customer contact and consultant at our Fluid Solutions branch
• Recommend solutions to the customer, quoting, selling and fulfilling orders
• Establish new rental and sales accounts by serving walk-in and call-in customers
• Educate customers about proper equipment use
• Coordinate with all inside and outside branch employees to deliver customer satisfaction
• Coordinate and track daily equipment pickups and returns
• Run all reports necessary to monitor equipment and facilitate smooth operations
• Maintain accurate inventory records of branch assets
• Other duties assigned as needed

Inside Sales Representative

Human Resources

• Proactively work with employees and managers to address workplace issues/concerns
• Review and make recommendations on performance issues, FMLA, and worker’s comp
• Partner with managers by providing guidance and support that will enable and foster achievement of department goals
• Promote employee engagement survey, provide guidance to management reviewing results and developing and implementing action plans to drive improvement in opportunity areas
• Promote involvement and activities in support of Employee Resource Groups (ERGs)
• Work with HR Director on leadership and succession planning initiatives as well as other training and development initiatives
• Deliver HR related content to managers and employees, such as performance management, career development, new HR programs, etc.
• Support field HR Director in facilitating the annual performance and compensation process
• Provide guidance to managers, in conjunction with corporate compensation in making recommendations for merit and bonus
• Support field Recruiters and HR Managers by providing tools and resources to increase the applicant pool
• Other duties as assigned

Human Resources Generalist

• Coordinate and supervise of the overall delivery of quality performance by CES technicians, drivers, and service associates
• Generate service-related revenue
• Schedule and perform timely repairs for rental and customer equipment
• Create work schedules and maintain proper accounting of Service Technician productivity
• Employee training and development
• Other duties assigned as needed