United Franchise Group

Operations

• Implements franchisee store startup program: 1-week pre-setup, 1-week technical setup, and operational assessments.
• Pre-setup – ability to unload and organize fixtures, assemble equipment and furniture.
• Ability to set up computers and install software.
• Visits assigned locations on as need basis.
• Ability to conduct store visits and submit all required paperwork within company guidelines.
• Trains and reinforces franchisees and store employees to comply with franchise model and system.
• Instructs franchisees and store employees on software packages and the safe operation of production equipment.
• Consults with franchisees to ascertain and define needs or problem areas and determines scope of investigation required to obtain solutions.
• Attend Regional Meetings
• Advises Support and Launch Department on issues identified through communication with franchisees.
• Follows up with franchisees on behalf of Support Department.
• Compiles brand compliance data and helps franchisees upgrade their image.
• Completes, maintains, and processes required paperwork, records, and daily reports.
• Maintains daily and weekly schedule in Microsoft Outlook (minimum of two weeks in advance).

Operations Advisor – Set Up