Unit4

DevOps Engineer

• Solve customer business processing issues and prevent future occurrences
• Utilize structured approaches, tools, and processes for problem-solving
• Learn market-relevant skills such as Azure, DevOps, and troubleshooting
• Collaborate with a team of experts to improve customer solutions

Cloud Operations Engineer

Financial Planning and Analysis

• Understand our customers’ business challenges and to accurately show how Unit4 solutions can solve these challenges
• Research and discover the customer’s challenges and goals
• Delight and inspire our customers to help build and deliver their desired end goals using both standard and configurable assets
• Act as a trusted advisor who leads customers and colleagues, adapts, plans and mobilizes people
• Be an expert in Unit4 solutions and understand the value of Unit4 solutions compared to competitors
• Support the UKI region and global team on all FP&A solution consulting requirements from RFPs to custom demo builds and presentations

FP&A Solution Consultant

ServiceNow

• Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance.
• Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives.
• Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities.
• Develop and implement best practices for ServiceNow governance, security, and optimization.
• Ensure seamless integration of ServiceNow with other enterprise applications and systems.
• Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.
• Oversee license management, ensuring the organization remains compliant with ServiceNow licensing agreements.
• Manage relationships with ServiceNow and third-party vendors, ensuring optimal service delivery and platform support.

ServiceNow Practice Lead

Consultant

• Provide professional and efficient support service to Unit4 customers
• Progress each issue through to conclusion
• Investigate, process and document application defects
• Handle customer escalations
• Comply with Company information and Security Requirements
• Investigate and present process improvements
• Responsible for personal development plan
• Train and mentor less experienced members of the team

Application Support Consultant

Account Executive

• Drive new customer acquisition across Malaysia
• Build and manage a strong sales pipeline through proactive outreach
• Own the full sales cycle: discovery, solutioning, proposal, and closing
• Engage senior stakeholders (HR, Finance, Payroll leaders)
• Collaborate with partners (BPOs, system integrators) to co-sell opportunities
• Achieve and exceed revenue targets

Sales Executive – HRIS

• Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance
• Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives
• Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities
• Develop and implement best practices for ServiceNow governance, security, and optimization
• Ensure seamless integration of ServiceNow with other enterprise applications and systems
• Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance
• Oversee license management, ensuring the organization remains compliant with ServiceNow licensing agreements
• Manage relationships with ServiceNow and third-party vendors, ensuring optimal service delivery and platform support

• Manage and resolve daily incoming customer support cases across EMEA and UK regions
• Act as a subject matter expert for complex issues and escalations
• Provide guidance and mentoring to team members as required
• Deliver training sessions and support knowledge development within the team
• Take ownership of escalation management , ensuring timely and effective resolution
• Operate within a flat team structure , covering both first-line and advanced support responsibilities
• Balance operational support delivery with strategic contributions such as mentoring and process improvement
• Contribute to special projects and process improvements
• Work across both Unit4 ERP and ERPx , starting with ERP and expanding knowledge via a rotation programme

Principal Application Support Consultant

Chief Technology Officer

• Efficiently manage and coordinate complex schedules for the CS Heads.
• Arrange meetings, appointments, and conference calls across multiple time zones.
• Maintain and update administrative assistance processes and organizational charts.
• Arrange domestic and international travel for the executives, including flights, accommodations, ground transportation, and itineraries.
• Track and organize travel expenses for timely and accurate reporting.
• Raise purchase orders (POs) accurately and in a timely manner.
• Process and reconcile expense reports for the executives in compliance with company policies.
• Act as the first point of contact for the supported executives, handling correspondence and inquiries professionally.
• Work closely with the CTO’s Executive Assistant to streamline communication and processes.

Team Assistant – CTO

Product Marketing

• Owning the AI-native GTM launch
• Lead the GTM strategy and execution for Unit4’s AI-native architecture - a companywide, 18-month initiative
• Translate complex technical innovation into clear, credible economic value stories for CFOs, COOs, and CHROs
• Align Product, Sales, Customer Success, and Services around a unified, revenue-focused launch
• Use this launch to establish scalable GTM disciplines for future innovation
• Build and lead a product marketing function that endures beyond individual launches
• Shift messaging from features to outcomes and economic impact
• Develop GTM playbooks, sales narratives, and competitive positioning that drive pipeline and wins
• Partner closely with Product to ensure launches are market-ready and commercially sharp
• Challenge launch readiness when the value story isn’t credible or provable
• Integrate demonstration services into the narrative so demos deepen the story—not distract from it
• Ensure consistency from message → demo → proof across the buyer journey
• Establish demos as an ongoing commercial lever, not just launch support
• Lead analyst relations to position Unit4’s AI capabilities as differentiated and material
• Use analyst engagement to validate messaging, refine positioning, and build credibility
• Strengthen Unit4’s recognition as a leader in AI-driven ERP for midmarket service organizations
• Treat product marketing as a revenue driver, not a content factory
• Define KPIs that connect GTM execution to pipeline, win rates, and deal velocity
• Partner closely with Sales to continuously iterate based on what lands—or doesn’t—in the field
• Lead and develop a team of mid to senior-level professionals
• Create clear growth paths and learning opportunities
• Drive AI literacy and automation across the function
• Set standards of excellence that raise performance across teams

Cloud Operations Engineer

FP&A Solution Consultant

ServiceNow Practice Lead

Application Support Consultant

Sales Executive – HRIS

ServiceNow Practice Lead

Principal Application Support Consultant

Team Assistant – CTO

Senior Director, Product Marketing – Market Activation