ServiceNow Practice Lead

Unit4

ServiceNow Practice Lead responsible for architecture and management of the ServiceNow platform at Unit4. Leading a team to optimize and align business processes with ServiceNow capabilities.

Posted 6/9/2026full-timeRemote • 🇪🇸 SpainSenior💰 €57,784 - €69,208 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance
Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives
Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities
Develop and implement best practices for ServiceNow governance, security, and optimization
Ensure seamless integration of ServiceNow with other enterprise applications and systems
Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance
Oversee license management, ensuring the organization remains compliant with ServiceNow licensing agreements
Manage relationships with ServiceNow and third-party vendors, ensuring optimal service delivery and platform support

Requirements

What you’ll need

Proven experience with ServiceNow as an architect or team leader
Strong expertise in ServiceNow ITSM, CSM and HRSD platform development, configuration, and administration
Strong understanding of ITIL best practices and ITSM and HR processes
Knowledge of ServiceNow NowAssist AI (advantage)
ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable
Leadership skills with experience managing technical teams
Excellent communication and collaboration skills
Good English level.

Benefits

Comp & perks

culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowITSMCSMHRSDconfigurationadministrationintegrationgovernancesecurityoptimization

Soft Skills

leadershipcommunicationcollaboration

Certifications

ServiceNow AdministratorServiceNow DeveloperServiceNow Implementation Specialist