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Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance.
- Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives.
- Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities.
- Develop and implement best practices for ServiceNow governance, security, and optimization.
- Ensure seamless integration of ServiceNow with other enterprise applications and systems.
- Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.
- Oversee license management, ensuring the organization remains compliant with ServiceNow licensing agreements.
- Manage relationships with ServiceNow and third-party vendors, ensuring optimal service delivery and platform support.
Requirements
What you’ll need- Proven experience with ServiceNow as an architect or team leader.
- Strong expertise in ServiceNow ITSM, CSM and HRSD platform development, configuration, and administration.
- Strong understanding of ITIL best practices and ITSM and HR processes.
- Knowledge of ServiceNow NowAssist AI (advantage)
- ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable.
- Leadership skills with experience managing technical teams.
- Excellent communication and collaboration skills.
- Good English level.
Benefits
Comp & perks- culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
- balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
- growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
- talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
- a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
- a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITSMCSMHRSDconfigurationadministrationintegrationgovernancesecurityoptimization
Soft Skills
leadershipcommunicationcollaboration
Certifications
ServiceNow AdministratorServiceNow DeveloperServiceNow Implementation Specialist