Unilabs

Customer Success Manager

• Manage UK client accounts on a day-to-day basis, ensuring a high level of satisfaction and service delivery
• Act as the primary communication point for clients, ensuring timely follow-ups and clear information flow
• Collaborate with Contracts & Proposals teams to develop and deliver quotes and requotes
• Build and maintain strong relationships with key stakeholders, both internal and external
• Ensure all work complies with relevant quality and regulatory standards (including GCP and GLP)
• Coordinate with cross-functional teams to align client needs with service delivery and innovation
• Develop and execute account plans to drive growth and long-term partnerships
• Participate in industry events, conferences, and networking opportunities to enhance brand visibility
• Monitor market trends and provide insights to support strategic initiatives
• Support global commercial activities and special projects where required

Customer Success Manager – Pharma Solutions

Payroll

• **About Unilabs**
• Headquartered in Geneva and part of the A.P. Moller Group, Unilabs is one of Europe’s leading medical diagnostics companies, offering a complete range of laboratory, pathology, genetics, and imaging services to patients across 14 countries. Unilabs invests heavily in technology, equipment, and people – using digital technologies in its state-of-the-art laboratories and imaging institutes – to improve the lives of close to 100 million people every year.
• **Role Purpose **
• The Sr. Payroll Administration Manager is a strategic and operational leader responsible for the end-to-end delivery of payroll services in 10+ EU countries. The primary objective of this role is to act as the Payroll and Time Management Administration architect for the Shared Service Center (SSC) and lead the Payroll Transformation Project, with a focus on the transition of payroll services from local country entities into a centralized regional hub.

Senior Payroll and Time Operations Manager

Affiliate Manager

• The Transformation Business Partner plays a critical role in supporting Unilabs Netherlands during periods of post-merger integration (PMI) and strategic transformation.
• The role is responsible for ensuring robust financial governance over transformation initiatives, tracking savings and value creation, and acting as a key finance business partner to the Transformation Office.
• The position combines classic controlling responsibilities with a strong forward-looking, change-oriented focus, enabling management to make fact-based decisions and ensuring that transformation benefits are transparently tracked, realized, and sustained.
• Provide financial oversight and control for PMI activities, including integration costs, synergies, and one-off restructuring items.
• Establish and maintain clear financial tracking of PMI-related benefits and risks.
• Support the preparation of PMI business cases and monitor actuals versus plan.
• Ensure alignment with Unilabs Group PMI standards, policies, and reporting requirements.
• Act as the dedicated finance partner to the Transformation Office, supporting strategic initiatives across operations, commercial, and support functions.
• Translate transformation initiatives into measurable financial targets and KPIs.
• Challenge assumptions, validate business cases, and provide scenario and sensitivity analyses.
• Support prioritization of initiatives based on financial impact and feasibility.
• Design, implement, and maintain a structured savings tracking framework covering cost savings, efficiency gains, and revenue improvements.
• Track savings from identification through validation, realization, and run-rate sustainability.
• Reconcile reported savings with financial results (P&L, balance sheet, and cash flow).
• Ensure transparency and auditability of savings reporting.
• Act as a trusted financial advisor to transformation leads, functional heads, and senior management.
• Provide actionable insights to support decision-making and performance improvement.
• Facilitate cross-functional collaboration between Finance, Transformation Office, and operational teams.
• Communicate complex financial topics clearly to non-finance stakeholders.
• Prepare high-quality reporting for local management and Group, including dashboards, executive summaries, and deep-dive analyses.
• Support monthly closing activities related to transformation and PMI items.
• Ensure compliance with internal controls, accounting standards, and Unilabs Group policies.

Transformation Business Partner

Manager

• - Medical device fleet strategy: Develop and continuously update a medical equipment fleet strategy, including
• · defining standard equipment categories, based on radiology institute profile
• · defining “upgrade or buy” policies
• · maintenance/servicing plan policies and selective audits.
• - New/ replacement projects: Work with procurement and country heads of rad ops to define specifications for equipment replacement and greenfield projects.
• - Reactions to events: provide guidance to local ops teams on handling adverse events of equipment (eg quenches)
• - Technology insights: Stay up to date on the technical development of different equipment modalities (e.g., spectral and photon counting CT, helium free MRI) and of evolution of the vendor offer in all relevant areas

Radiology Tech, Asset Manager

Marketing

• Design, execute, and optimize multi-channel marketing campaigns targeting prescribers (GPs and specialists). Own the full campaign lifecycle—from strategy to performance analysis.
• Develop medically accurate, engaging marketing materials (brochures, flyers, digital assets, presentations, sales tools) that are compliant with Swiss healthcare advertising regulations.
• Support the creation of clear, accessible, and informative content tailored to patients, ensuring alignment with Unilabs’ quality and ethical standards.
• Manage and enhance our digital presence through SEO/SEM, email marketing, website content, and social media. Drive qualified lead generation and brand visibility.
• Monitor industry trends, competitor activity, and campaign performance. Translate insights into actionable strategies that support commercial and medical objectives.
• Lead marketing projects independently, collaborating closely with Sales, Medical Affairs, Operations, and external agencies to ensure timely, high-quality execution.
• Partner with our Event Coordinator to promote Unilabs’ presence at medical congresses, industry events, and internal meetings.
• Provide branding and marketing support to blood collection centers across Switzerland, ensuring a consistent and professional customer experience. Collaborate closely with nurse teams to enhance communication and operational alignment, while proactively collecting and integrating patient feedback to continuously improve our services.

Marketing Specialist

Product Designer

• Oversee the performance, functionality, and user experience of doctor and patient-facing digital tools, the company website, and social media platforms.
• Continuously optimize the customer journey, ensuring easy access, high engagement, and effective digital interactions. This includes creating an end-to-end experience for customers from promotion to prescription.
• Implement solutions to improve accessibility, conversion rates, and overall customer satisfaction.
• Improve platforms in collaboration with IT
• Work closely with the sales team, especially the Sales Effectiveness Manager, to align digital efforts with sales goals and customer needs.
• Define and track KPIs jointly with the sales and marketing teams to ensure measurable success in lead generation and customer acquisition.
• Co-create media plans within the marketing team to ensure effective promotion across digital channels. Run promotions and channels on our platforms that support our ongoing campaigns, such as webinars, Newsletters and lead engagement.
• Orchestrate all digital channels and customer touchpoints, ensuring alignment with marketing and sales strategies.
• Design and optimize lead generation funnels in collaboration with marketing and sales specialists.
• Conduct customer journey mapping to identify pain points and optimize interactions.
• Design and run customer surveys to gather feedback on platform usability and satisfaction.
• Analyze customer feedback from platforms, and work cross-functionally to implement solutions.
• Collaborate with UX/UI designers to enhance usability, conduct usability testing, and implement accessibility improvements.
• Manage and optimize digital content, SEO, and social media strategies to enhance online visibility and engagement.
• Develop strategies to increase engagement, improve conversion rates, and boost customer retention.
• Define and track KPIs in close collaboration with the Sales Effectiveness Manager, ensuring digital initiatives support overall business growth.
• Monitor and analyze key performance indicators (KPIs), user behavior, and platform analytics to track success.
• Provide insights and recommendations based on customer data trends and digital engagement metrics.
• Implement feedback loops with the sales and marketing teams to continuously refine digital strategies.
• Use data analytics and reporting to ensure platform improvements drive business impact.

Commercial Platform Manager – UX/UI

QA Engineer

• - Hiërarchisch leidinggeven aan het QA/RA-team
• - Coachen en begeleiden van teamleiders en planners
• - Bevorderen van samenwerking, betrokkenheid en eigenaarschap
• - Ontwikkelen en implementeren van kwaliteitsbeleid en operationele kaders
• - Coördineren van verandertrajecten op het gebied van processen en cultuur
• - Vertalen van visie en strategische doelstellingen naar de organisatie
• - Signaleren van knelpunten en initiëren van verbeterprojecten
• - Borgen van naleving van procedures en continue evaluatie
• - Monitoren van KPI’s en rapporteren over prestaties
• - Analyseren van kwaliteitsvraagstukken en adviseren van het management
• - Waarborgen van compliance met ISO 15189 en relevante wetgeving
• - Volgen van externe ontwikkelingen en regelgeving en deze vertalen naar verbeteracties
• - Leidinggeven aan strategische projecten en veranderinitiatieven

Quality Manager – QA/RA

Human Resources

• Planmatig uitvoeren van HR-projecten, inclusief documentatie en evaluatie
• Beschrijven, analyseren en verbeteren van HR-processen
• Automatiseren en optimaliseren van werkzaamheden binnen HR Operations
• Analyseren van HR-data en opstellen van rapportages en KPI’s
• Samenwerken met diverse afdelingen en helder communiceren met interne stakeholders