Unilabs

Customer Success Manager

• Manage UK client accounts on a day-to-day basis, ensuring a high level of satisfaction and service delivery
• Act as the primary communication point for clients, ensuring timely follow-ups and clear information flow
• Collaborate with Contracts & Proposals teams to develop and deliver quotes and requotes
• Build and maintain strong relationships with key stakeholders, both internal and external
• Ensure all work complies with relevant quality and regulatory standards (including GCP and GLP)
• Coordinate with cross-functional teams to align client needs with service delivery and innovation
• Develop and execute account plans to drive growth and long-term partnerships
• Participate in industry events, conferences, and networking opportunities to enhance brand visibility
• Monitor market trends and provide insights to support strategic initiatives
• Support global commercial activities and special projects where required

Customer Success Manager – Pharma Solutions

Payroll

• **About Unilabs**
• Headquartered in Geneva and part of the A.P. Moller Group, Unilabs is one of Europe’s leading medical diagnostics companies, offering a complete range of laboratory, pathology, genetics, and imaging services to patients across 14 countries. Unilabs invests heavily in technology, equipment, and people – using digital technologies in its state-of-the-art laboratories and imaging institutes – to improve the lives of close to 100 million people every year.
• **Role Purpose **
• The Sr. Payroll Administration Manager is a strategic and operational leader responsible for the end-to-end delivery of payroll services in 10+ EU countries. The primary objective of this role is to act as the Payroll and Time Management Administration architect for the Shared Service Center (SSC) and lead the Payroll Transformation Project, with a focus on the transition of payroll services from local country entities into a centralized regional hub.

Customer Success Manager – Pharma Solutions

Senior Payroll and Time Operations Manager