In-Country Service Delivery Manager

Unilabs

In-Country Service Delivery Manager overseeing IT service delivery transition to global shared service centre. Ensuring operational stability and high-quality IT outcomes in Portugal.

Posted 5/27/2026full-timePorto • 🇵🇹 PortugalMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Accountable for the end-to-end transition of services from local delivery to the GSSC model.
Acts as the primary conduit between in-country operations and global service delivery teams.
Owns local operational acceptance, ensuring services meet security, regulatory, resilience, and business readiness requirements.
Coordinates knowledge transfer, documentation, handover, and stabilisation activities.
Leads change adoption with local IT teams and business stakeholders through structured communication and training.
Ensures services delivered by the GSSC meet agreed SLAs, XLAs, and business outcomes.
Provides in-country oversight of incidents, service requests, changes, and escalations.
Uses service data and reporting to identify trends, risks, and improvement opportunities.
Drives continuous service improvement in partnership with global service owners.
Governs centrally driven changes impacting the country, ensuring local impact and dependency assessment.
Acts as in-country escalation owner for major and high-impact incidents.
Coordinates with GSSC, global towers, and suppliers to minimise business disruption.
Manages services that remain outside GSSC scope, ensuring retained services comply with global security, architecture, and operational standards.
Monitors performance against KPIs and contractual obligations with local suppliers and partners.
Supports the global strategy to exit local data centres and migrate services to cloud platforms.
Manages local break-fix and on-site support arrangements.

Requirements

What you’ll need

Proven experience leading IT service transition and operational transformation within multinational or shared-service environments.
Strong background in IT service management (ITIL-aligned), including incident, change, problem, and supplier management.
Experience managing transitions from local delivery models to global/shared service centres (GSSC).
Ability to coordinate cross-functional stakeholders across local, regional, and global teams.
Strong operational governance skills, including SLA/XLA oversight, escalation management, and continuous service improvement.
Experience managing hybrid infrastructure environments, cloud migrations, and retained local services.
Demonstrated ability to lead change adoption, communication, training, and business readiness activities.
Strong vendor and commercial management capabilities, including KPI oversight and supplier performance management.
Excellent leadership, stakeholder engagement, communication, and problem-solving skills.
Analytical, resilient, and adaptable mindset within complex transformation programmes.
Fluency in English and Portuguese
IT service management or leadership certifications considered advantageous.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Unilabs Website LinkedIn All Job Openings 10,000+ employees ⚕️ Healthcare Insurance 💊 Pharmaceuticals Healthcare Insurance
Pharmaceuticals Unilabs is a leading international provider of diagnostic services, offering comprehensive laboratory, imaging, and pathology services across fifteen countries. With over 30 years of experience in the healthcare sector, Unilabs partners with pharmaceutical companies to support clinical trials and has contributed to more than 3,000 studies. The company's CARE BIG culture emphasizes quality service, customer orientation, and collaboration. Unilabs operates in multiple regions including Europe and the Middle East, making a significant impact on the health of millions every day by providing reliable and personalized diagnostic services. In-Country Service Delivery Manager 🔥 1 hour ago 🏢🏡 Porto – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Accountable for the end-to-end transition of services from local delivery to the GSSC model.
Acts as the primary conduit between in-country operations and global service delivery teams.
Owns local operational acceptance, ensuring services meet security, regulatory, resilience, and business readiness requirements.
Coordinates knowledge transfer, documentation, handover, and stabilisation activities.
Leads change adoption with local IT teams and business stakeholders through structured communication and training.
Ensures services delivered by the GSSC meet agreed SLAs, XLAs, and business outcomes.
Provides in-country oversight of incidents, service requests, changes, and escalations.
Uses service data and reporting to identify trends, risks, and improvement opportunities.
Drives continuous service improvement in partnership with global service owners.
Governs centrally driven changes impacting the country, ensuring local impact and dependency assessment.
Acts as in-country escalation owner for major and high-impact incidents.
Coordinates with GSSC, global towers, and suppliers to minimise business disruption.
Manages services that remain outside GSSC scope, ensuring retained services comply with global security, architecture, and operational standards.
Monitors performance against KPIs and contractual obligations with local suppliers and partners.
Supports the global strategy to exit local data centres and migrate services to cloud platforms.
Manages local break-fix and on-site support arrangements. 🎯 Requirements
Proven experience leading IT service transition and operational transformation within multinational or shared-service environments.
Strong background in IT service management (ITIL-aligned), including incident, change, problem, and supplier management.
Experience managing transitions from local delivery models to global/shared service centres (GSSC).
Ability to coordinate cross-functional stakeholders across local, regional, and global teams.
Strong operational governance skills, including SLA/XLA oversight, escalation management, and continuous service improvement.
Experience managing hybrid infrastructure environments, cloud migrations, and retained local services.
Demonstrated ability to lead change adoption, communication, training, and business readiness activities.
Strong vendor and commercial management capabilities, including KPI oversight and supplier performance management.
Excellent leadership, stakeholder engagement, communication, and problem-solving skills.
Analytical, resilient, and adaptable mindset within complex transformation programmes.
Fluency in English and Portuguese
IT service management or leadership certifications considered advantageous. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Delivery Manager – Innovation Projects 🕒 May 7 HumanIT Digital Consulting 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Delivery Manager managing innovation projects for a leading financial services organization. Coordinating cross-functional teams in a fast-paced environment with a focus on execution excellence. 🏢🏡 Porto – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇧🇷🇵🇹 Portuguese Required Manager, Major Accounts 🕒 May 1 Uniguest 501 - 1000 ☁️ SaaS 🔧 Hardware 🤝 B2B Website LinkedIn All Job Openings Major Accounts Manager responsible for global agreements with hotel operators and management companies. Collaborate with regional teams to enhance technologies in the hospitality sector. 🏢🏡 Porto – Hybrid 💰 $190M Debt Financing - Uniguest on 2021-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Strategic Insights and Intelligence Manager 🕒 April 10 Sword Health 201 - 500 ⚕️ Healthcare Insurance 🤖 Artificial Intelligence 🧘 Wellness Website LinkedIn All Job Openings Strategic Insights and Intelligence Manager leading market intelligence efforts for AI healthcare solutions at Sword Health. Collaborating with cross-functional teams to provide insights for strategic growth. 🏢🏡 Porto – Hybrid 💵 €43.4k - €68.2k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Senior Delivery Manager 🕒 March 30 FARFETCH 5001 - 10000 🛍️ eCommerce 👗 Fashion 🛒 Retail Website LinkedIn All Job Openings Senior Delivery Manager at LUXCLUSIF redefining the luxury paradigm with premium pre-owned fashion. Overseeing project lifecycles and collaborating closely with tech teams in a dynamic environment. 🏢🏡 Porto – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager 🗣️🇧🇷🇵🇹 Portuguese Required Senior Manager, New Business 🕒 March 11 FARFETCH 5001 - 10000 🛍️ eCommerce 👗 Fashion 🛒 Retail Website LinkedIn All Job Openings Senior Manager responsible for business expansion and client acquisition strategies at Luxclusif. Driving sales and optimizing market entry for luxury resale solutions across new markets. 🏢🏡 Porto – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

IT service managementincident managementchange managementproblem managementsupplier managementSLA oversightXLA oversightcloud migrationhybrid infrastructure managementcontinuous service improvement

Soft Skills

leadershipstakeholder engagementcommunicationproblem-solvinganalytical mindsetresilienceadaptabilitychange adoptiontrainingbusiness readiness

Certifications

ITIL certificationIT service management certificationleadership certification