In-Country Service Delivery Manager

Unilabs

In-Country Service Delivery Manager for Unilabs implementing global services in Sweden. Responsible for service transition, performance oversight, and stakeholder engagement.

Posted 5/27/2026full-timeStockholm • 🇸🇪 SwedenMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Accountable for the end-to-end transition of services from local delivery to the GSSC model.
Acts as the primary conduit between in-country operations and global service delivery teams.
Owns local operational acceptance, ensuring services meet security, regulatory, resilience, and business readiness requirements.
Coordinates knowledge transfer, documentation, handover, and stabilisation activities.
Leads change adoption with local IT teams and business stakeholders through structured communication and training.
Ensures services delivered by the GSSC meet agreed SLAs, XLAs, and business outcomes.
Provides in-country oversight of incidents, service requests, changes, and escalations.
Uses service data and reporting to identify trends, risks, and improvement opportunities.
Drives continuous service improvement in partnership with global service owners.
Governs centrally driven changes impacting the country, ensuring:
Local impact and dependency assessment
End-to-end risk mitigation
Business readiness and communication
Owns country-specific changes that interface with global services (e.g. cloud migrations, security controls).
Ensures local knowledge is embedded into global change planning.
Acts as in-country escalation owner for major and high-impact incidents.
Coordinates with GSSC, global towers, and suppliers to minimise business disruption.
Represents country impact during major incident calls and reviews.
Ensures recurring issues are addressed via structured problem management and root-cause remediation.
Manages services that remain outside GSSC scope, including:
Local or regulatory applications
Legacy platforms
Market-specific integrations
Ensures retained services comply with global security, architecture, and operational standards.
Provides local input to global roadmaps and transformation priorities.
Manages local suppliers, break-fix partners, and retained vendors in line with the target operating model.
Monitors performance against KPIs and contractual obligations.
Identifies opportunities for rationalisation, termination, or transition to global suppliers.
Escalates risks and disputes early with clear resolution paths.
Provides local requirements into global tenders, sourcing activities, and renewals.
Supports the global strategy to exit local data centres and migrate services to cloud platforms.
Manages local suppliers for systems not yet cloud-ready, ensuring stability and compliance.
Maintains visibility of legacy risks and lifecycle constraints within the country.
Manages local break-fix and on-site support arrangements.
Ensures appropriate skills coverage, training, and handover as services transition to GSSC.
Maintains user experience and operational continuity during and after change.
Acts as the trusted IT service partner to the Market CIO and senior business stakeholders.
Communicates service performance, risks, and change impacts in clear business terms.
Leads local teams through transformation with clarity on roles and accountability.
Promotes a One-Unilabs culture across local, global, and GSSC teams.

Requirements

What you’ll need

Proven experience leading IT service transition and operational transformation within multinational or shared-service environments.
Strong background in IT service management (ITIL-aligned), including incident, change, problem, and supplier management.
Experience managing transitions from local delivery models to global/shared service centres (GSSC).
Ability to coordinate cross-functional stakeholders across local, regional, and global teams.
Strong operational governance skills, including SLA/XLA oversight, escalation management, and continuous service improvement.
Experience managing hybrid infrastructure environments, cloud migrations, and retained local services.
Demonstrated ability to lead change adoption, communication, training, and business readiness activities.
Strong vendor and commercial management capabilities, including KPI oversight and supplier performance management.
Excellent leadership, stakeholder engagement, communication, and problem-solving skills.
Analytical, resilient, and adaptable mindset within complex transformation programmes.
Fluency in English and Swidish
IT service management or leadership certifications considered advantageous.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Unilabs Website LinkedIn All Job Openings 10,000+ employees ⚕️ Healthcare Insurance 💊 Pharmaceuticals Healthcare Insurance
Pharmaceuticals Unilabs is a leading international provider of diagnostic services, offering comprehensive laboratory, imaging, and pathology services across fifteen countries. With over 30 years of experience in the healthcare sector, Unilabs partners with pharmaceutical companies to support clinical trials and has contributed to more than 3,000 studies. The company's CARE BIG culture emphasizes quality service, customer orientation, and collaboration. Unilabs operates in multiple regions including Europe and the Middle East, making a significant impact on the health of millions every day by providing reliable and personalized diagnostic services. In-Country Service Delivery Manager 🔥 1 hour ago 🏢🏡 Stockholm – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇸🇪 Swedish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Accountable for the end-to-end transition of services from local delivery to the GSSC model.
Acts as the primary conduit between in-country operations and global service delivery teams.
Owns local operational acceptance, ensuring services meet security, regulatory, resilience, and business readiness requirements.
Coordinates knowledge transfer, documentation, handover, and stabilisation activities.
Leads change adoption with local IT teams and business stakeholders through structured communication and training.
Ensures services delivered by the GSSC meet agreed SLAs, XLAs, and business outcomes.
Provides in-country oversight of incidents, service requests, changes, and escalations.
Uses service data and reporting to identify trends, risks, and improvement opportunities.
Drives continuous service improvement in partnership with global service owners.
Governs centrally driven changes impacting the country, ensuring:
Local impact and dependency assessment
End-to-end risk mitigation
Business readiness and communication
Owns country-specific changes that interface with global services (e.g. cloud migrations, security controls).
Ensures local knowledge is embedded into global change planning.
Acts as in-country escalation owner for major and high-impact incidents.
Coordinates with GSSC, global towers, and suppliers to minimise business disruption.
Represents country impact during major incident calls and reviews.
Ensures recurring issues are addressed via structured problem management and root-cause remediation.
Manages services that remain outside GSSC scope, including:
Local or regulatory applications
Legacy platforms
Market-specific integrations
Ensures retained services comply with global security, architecture, and operational standards.
Provides local input to global roadmaps and transformation priorities.
Manages local suppliers, break-fix partners, and retained vendors in line with the target operating model.
Monitors performance against KPIs and contractual obligations.
Identifies opportunities for rationalisation, termination, or transition to global suppliers.
Escalates risks and disputes early with clear resolution paths.
Provides local requirements into global tenders, sourcing activities, and renewals.
Supports the global strategy to exit local data centres and migrate services to cloud platforms.
Manages local suppliers for systems not yet cloud-ready, ensuring stability and compliance.
Maintains visibility of legacy risks and lifecycle constraints within the country.
Manages local break-fix and on-site support arrangements.
Ensures appropriate skills coverage, training, and handover as services transition to GSSC.
Maintains user experience and operational continuity during and after change.
Acts as the trusted IT service partner to the Market CIO and senior business stakeholders.
Communicates service performance, risks, and change impacts in clear business terms.
Leads local teams through transformation with clarity on roles and accountability.
Promotes a One-Unilabs culture across local, global, and GSSC teams. 🎯 Requirements
Proven experience leading IT service transition and operational transformation within multinational or shared-service environments.
Strong background in IT service management (ITIL-aligned), including incident, change, problem, and supplier management.
Experience managing transitions from local delivery models to global/shared service centres (GSSC).
Ability to coordinate cross-functional stakeholders across local, regional, and global teams.
Strong operational governance skills, including SLA/XLA oversight, escalation management, and continuous service improvement.
Experience managing hybrid infrastructure environments, cloud migrations, and retained local services.
Demonstrated ability to lead change adoption, communication, training, and business readiness activities.
Strong vendor and commercial management capabilities, including KPI oversight and supplier performance management.
Excellent leadership, stakeholder engagement, communication, and problem-solving skills.
Analytical, resilient, and adaptable mindset within complex transformation programmes.
Fluency in English and Swidish
IT service management or leadership certifications considered advantageous. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Manager, Private Banking & Active Trading Support 🔥 6 hours ago Nordnet Bank AB 501 - 1000 Website LinkedIn All Job Openings Manage the Private Banking & Active Trading Support team at Nordnet in Stockholm. Lead service delivery and knowledge for Private Banking and Active Trading customers. 🏢🏡 Stockholm – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇸🇪 Swedish Required Index Portfolio Manager – Asset Management 🔥 21 hours ago SEB 10,000+ employees 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Index Portfolio Manager working on index-tracking equity portfolios for institutional and private investors at SEB. Managing portfolios and contributing to investment processes for sustainable index solutions. 🏢🏡 Stockholm – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Senior Masterdatamanager – Verksamhetsfokus 🕒 Yesterday Computer Sweden Recruitment 1 - 10 🎯 Recruiter Website LinkedIn All Job Openings Senior master data manager enhancing data governance for Region Stockholm's healthcare. Collaborating on master data management and ensuring data quality across multiple areas including architecture and technology. 🏢🏡 Stockholm – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager 🗣️🇸🇪 Swedish Required Senior Account Media Manager – Digital Media 🕒 4 days ago Bizkit Havas 51 - 200 Website LinkedIn All Job Openings Senior Account Media Manager overseeing digital media activation with focus on strategy and execution. Leading project teams and optimizing client digital presence. 🏢🏡 Stockholm – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager 🗣️🇸🇪 Swedish Required System Manager 🕒 5 days ago Euro Accident 201 - 500 ⚕️ Healthcare Insurance 💸 Finance Website LinkedIn All Job Openings System Manager overseeing the management and development of critical healthcare and insurance systems. Contributing to a safer and healthier world through effective system solutions. 🏢🏡 Stockholm – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇸🇪 Swedish Required View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

IT service managementincident managementchange managementproblem managementsupplier managementcloud migrationshybrid infrastructure managementSLA oversightXLA oversightservice transition

Soft Skills

leadershipstakeholder engagementcommunicationproblem-solvinganalytical mindsetresilienceadaptabilitychange adoptiontrainingbusiness readiness

Certifications

ITIL certificationIT service management certificationleadership certification