Global IT Transition – Service Readiness Manager

Unilabs

Global IT Transition & Service Readiness Manager responsible for planning IT service transitions across markets. Leading operational execution and supporting global service delivery in a hybrid environment.

Posted 6/9/2026full-timePorto • 🇵🇹 PortugalSeniorLeadWebsite

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Acting as a strong deputy to the Head of IT Iberia, supporting operational leadership and execution across Portugal and Spain.
Supporting the Global Service Delivery agenda, ensuring successful transition and rollout of services into the new operating model.
Responsible for ensuring that transformation initiatives are delivered into stable operations, with minimal business disruption.
Smooth migration from current-state to target operating model
Operational readiness of services before go-live
Effective coordination across global, regional, and local stakeholders
First-line operational proxy for the Head of IT Iberia, supporting prioritisation, execution governance, and escalation management.
Define and drive the end-to-end transition strategy and roadmap across:
o Service Desk & End User Services
o Infrastructure, Cloud & Networks
o Applications and platform services
Develop detailed transition plans, cutover strategies, and migration waves
Establish and enforce service transition acceptance criteria. Ensure readiness across:
o Processes (ITIL, support model)
o Documentation and knowledge transfer
o Tooling and integrations
Lead go-live readiness reviews and hypercare phases
Support the rollout and stabilisation of the Global Shared Service Centre (GSSC)
Lead transition activities with external providers:
o Onboarding new vendors
o Transitioning services from incumbents
Coordinate transition rollout across multiple markets (Portugal, Spain, Europe)
Identify and mitigate transition risks and dependencies
Establish governance mechanisms to track:
o Transition progress
o Service stability
Ensure all transitions align with the global IT operating model and transformation goals

Requirements

What you’ll need

8–12+ years in IT operations, service management, or transformation roles
Ideally prior hands-on experience of global transitions at least in 2 different settings/ companies
Proven experience in:
o IT service transitions or outsourcing programmes
o Multi-country IT environments
o Large-scale transformation execution
Strong programme and execution management skills
Excellent stakeholder management across C-level, global, and local teams
Deep understanding of:
o ITIL / ITSM processes
o Service delivery and operations
Strong risk management and problem-solving capabilities
Ability to operate **strategically and hands-on**
High accountability and ownership mindset
Ability to lead through complexity and ambiguity
Strong communication and influencing skills
Focus on business continuity and customer impact

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Unilabs Website LinkedIn All Job Openings 10,000+ employees ⚕️ Healthcare Insurance 💊 Pharmaceuticals Healthcare Insurance
Pharmaceuticals Unilabs is a leading international provider of diagnostic services, offering comprehensive laboratory, imaging, and pathology services across fifteen countries. With over 30 years of experience in the healthcare sector, Unilabs partners with pharmaceutical companies to support clinical trials and has contributed to more than 3,000 studies. The company's CARE BIG culture emphasizes quality service, customer orientation, and collaboration. Unilabs operates in multiple regions including Europe and the Middle East, making a significant impact on the health of millions every day by providing reliable and personalized diagnostic services. Global IT Transition – Service Readiness Manager Job not on LinkedIn 🔥 25 minutes ago 🏢🏡 Porto – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Acting as a strong deputy to the Head of IT Iberia, supporting operational leadership and execution across Portugal and Spain.
Supporting the Global Service Delivery agenda, ensuring successful transition and rollout of services into the new operating model.
Responsible for ensuring that transformation initiatives are delivered into stable operations, with minimal business disruption.
Smooth migration from current-state to target operating model
Operational readiness of services before go-live
Effective coordination across global, regional, and local stakeholders
First-line operational proxy for the Head of IT Iberia, supporting prioritisation, execution governance, and escalation management.
Define and drive the end-to-end transition strategy and roadmap across:
o Service Desk & End User Services
o Infrastructure, Cloud & Networks
o Applications and platform services
Develop detailed transition plans, cutover strategies, and migration waves
Establish and enforce service transition acceptance criteria. Ensure readiness across:
o Processes (ITIL, support model)
o Documentation and knowledge transfer
o Tooling and integrations
Lead go-live readiness reviews and hypercare phases
Support the rollout and stabilisation of the Global Shared Service Centre (GSSC)
Lead transition activities with external providers:
o Onboarding new vendors
o Transitioning services from incumbents
Coordinate transition rollout across multiple markets (Portugal, Spain, Europe)
Identify and mitigate transition risks and dependencies
Establish governance mechanisms to track:
o Transition progress
o Service stability
Ensure all transitions align with the global IT operating model and transformation goals 🎯 Requirements
8–12+ years in IT operations, service management, or transformation roles
Ideally prior hands-on experience of global transitions at least in 2 different settings/ companies
Proven experience in:
o IT service transitions or outsourcing programmes
o Multi-country IT environments
o Large-scale transformation execution
Strong programme and execution management skills
Excellent stakeholder management across C-level, global, and local teams
Deep understanding of:
o ITIL / ITSM processes
o Service delivery and operations
Strong risk management and problem-solving capabilities
Ability to operate **strategically and hands-on**
High accountability and ownership mindset
Ability to lead through complexity and ambiguity
Strong communication and influencing skills
Focus on business continuity and customer impact Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Delivery Manager – Innovation Projects 🕒 May 7 HumanIT Digital Consulting 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Delivery Manager managing innovation projects for a leading financial services organization. Coordinating cross-functional teams in a fast-paced environment with a focus on execution excellence. 🏢🏡 Porto – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇧🇷🇵🇹 Portuguese Required Manager, Major Accounts 🕒 May 1 Uniguest 501 - 1000 ☁️ SaaS 🔧 Hardware 🤝 B2B Website LinkedIn All Job Openings Major Accounts Manager responsible for global agreements with hotel operators and management companies. Collaborate with regional teams to enhance technologies in the hospitality sector. 🏢🏡 Porto – Hybrid 💰 $190M Debt Financing - Uniguest on 2021-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Strategic Insights and Intelligence Manager 🕒 April 10 Sword Health 201 - 500 ⚕️ Healthcare Insurance 🤖 Artificial Intelligence 🧘 Wellness Website LinkedIn All Job Openings Strategic Insights and Intelligence Manager leading market intelligence efforts for AI healthcare solutions at Sword Health. Collaborating with cross-functional teams to provide insights for strategic growth. 🏢🏡 Porto – Hybrid 💵 €43.4k - €68.2k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Senior Manager, New Business 🕒 March 11 FARFETCH 5001 - 10000 🛍️ eCommerce 👗 Fashion 🛒 Retail Website LinkedIn All Job Openings Senior Manager responsible for business expansion and client acquisition strategies at Luxclusif. Driving sales and optimizing market entry for luxury resale solutions across new markets. 🏢🏡 Porto – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager Process Technology Development Manager 🕒 February 21 H.B. Fuller 5001 - 10000 ⚡ Energy Website LinkedIn All Job Openings Process Technology Development Manager at H.B. Fuller overseeing Capex projects and improving production processes. Collaborating across the EIMEA region for technical innovation and standardization. 🏢🏡 Porto – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

IT operationsservice managementtransformationIT service transitionsoutsourcing programmesITILITSM processesservice deliveryrisk managementprogramme management

Soft Skills

stakeholder managementcommunicationinfluencingproblem-solvingaccountabilityownership mindsetleadershipstrategic thinkingadaptabilitycomplexity management