Sales Manager
EvenUp
Director, Global Partnerships and Client Success
Unibuddy
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
About the role
- Strategic leadership and overall success of customer-facing and external partnerships
- Oversee Customer Experience function spanning client success, implementation, scaled enablement, and technical support
- Own non-client strategic relationships with sector partners such as UCAS, Gecko and other higher education focused partners
- Collaborate with Exec, Product, Marketing and Partnerships teams on vision and strategy for partnership activity
- Lead, coach, and develop a high-performing team across customer success, implementation, enablement, and technical support
- Represent Unibuddy externally as a sector thought leader and trusted partner
- Oversee delivery of measurable value and ROI for institutional partners, ensuring strong adoption, renewal, and retention
- Ensure consistent, high-quality implementation of Unibuddy products, with timely customer time-to-value
- Champion customer insights internally to influence product roadmap and marketing strategies
- Build and manage non-client, strategic partnerships; negotiate agreements to unlock growth and brand visibility
- Develop joint initiatives with partners to enhance customer experience and market impact
- Drive collaboration between Client Success, Product, Tech, Marketing, and Sales to maximise value from all partnerships
- Establish KPIs and dashboards to monitor adoption, engagement, renewals, and partner impact
- Embed scalable processes and frameworks for implementation, enablement, and support
- Measure success via gross revenue and logo retention, speed of implementation, adoption and engagement, partner impact, and customer/partner satisfaction
Requirements
- Proven senior leadership experience in partnerships, customer success, or commercial strategy
- Ability to take a high level perspective as well as being ‘in the detail’ and ‘in the work’
- Strong track record managing high-value client relationships and sector partnerships
- Exceptional stakeholder management, negotiation, and storytelling skills
- Experience leading multi-disciplinary teams (customer success, enablement, support)
- Data-driven mindset with ability to link strategy to measurable outcomes
- Experience in a SaaS or similar environment
- Desirable: Deep knowledge of the Higher Education and/or EdTech sector
- Desirable: Established networks with HE sector bodies (UCAS, other edtech provider partners)
- Comfortable operating in a fast-scaling, global business environment
