Unibuddy

Product Marketing

• We’re looking for a hands-on Marketing Manager to deliver the day-to-day marketing activity that keeps our brand visible and our growth engine running.
• This is a doing role… You’ll be writing, creating, publishing, organising, coordinating, and following up.
• You’ll touch every part of marketing: Content, campaigns, events, customer stories, product comms, and digital channels.
• Messaging & Collateral: Update and maintain product messaging, sales materials, and internal resources. Keep battlecards, competitor intel, and core presentations up to date. Support colleagues with the right assets for customer conversations.
• Content & Case Studies: Draft and publish case studies, testimonials, and customer stories. Write and schedule blog posts, email newsletters, and social content. Manage the content calendar and make sure deadlines are met.
• Campaigns & Product Communications: Execute go-to-market campaigns and product updates. Draft product comms and announcements. Coordinate webinar delivery, reminders, and follow-ups.
• Events & Community Marketing: Organise comms and logistics for events, roadshows, and conferences. Deliver pre-, during-, and post-event campaigns. Follow up with attendees and keep records up to date.
• Customer & Market Insight: Collect case study leads with Customer Success and Account Managers. Record and share customer insights with the wider team. Track competitor activity and keep notes updated.
• Project Delivery: Keep marketing projects on track, on time, and on budget. Work with Product, Sales, and Design teams to deliver campaigns. Make sure outputs are accurate, consistent, and professional.
• What Success Looks Like: Content and campaigns delivered on time, every time. Smooth, professional execution of events and launches. Up-to-date library of sales and marketing materials. A steady flow of case studies, customer stories, and proof points. Reliable reporting on marketing activity and results.

Product Marketing and Enablement Manager

Customer Success Manager

• Strategic leadership and overall success of customer-facing and external partnerships
• Oversee Customer Experience function spanning client success, implementation, scaled enablement, and technical support
• Own non-client strategic relationships with sector partners such as UCAS, Gecko and other higher education focused partners
• Collaborate with Exec, Product, Marketing and Partnerships teams on vision and strategy for partnership activity
• Lead, coach, and develop a high-performing team across customer success, implementation, enablement, and technical support
• Represent Unibuddy externally as a sector thought leader and trusted partner
• Oversee delivery of measurable value and ROI for institutional partners, ensuring strong adoption, renewal, and retention
• Ensure consistent, high-quality implementation of Unibuddy products, with timely customer time-to-value
• Champion customer insights internally to influence product roadmap and marketing strategies
• Build and manage non-client, strategic partnerships; negotiate agreements to unlock growth and brand visibility
• Develop joint initiatives with partners to enhance customer experience and market impact
• Drive collaboration between Client Success, Product, Tech, Marketing, and Sales to maximise value from all partnerships
• Establish KPIs and dashboards to monitor adoption, engagement, renewals, and partner impact
• Embed scalable processes and frameworks for implementation, enablement, and support
• Measure success via gross revenue and logo retention, speed of implementation, adoption and engagement, partner impact, and customer/partner satisfaction

Product Marketing and Enablement Manager

Director, Global Partnerships and Client Success