Unibuddy

Customer Support

• Investigating, troubleshooting and resolving technical issues across the Unibuddy platform.
• Acting as a subject matter expert across the Unibuddy platform, with particular expertise in CRM integrations, Assistant and product configuration.
• Partnering with Customer Success Managers to understand upcoming onboarding activity, provide technical guidance throughout the implementation journey, and support onboarding, implementation and product-related queries.
• Replicating issues, identifying root causes and creating clear, high-quality bug reports for Product and Engineering.
• Building strong relationships with Product, Engineering and Customer Success teams to help deliver great customer outcomes.
• Creating and maintaining Help Centre content, internal documentation and self-service resources.
• Identifying opportunities to improve support processes, self-service resources and the overall user experience.

Customer Support, Technical Specialist