Customer Support, Technical Specialist

Unibuddy

Customer Support & Technical Specialist providing technical support for Unibuddy's platform. Investigating issues and collaborating with teams to ensure customer success.

Posted 6/13/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £40,000 per yearWebsite

About the role

Key responsibilities & impact

Investigating, troubleshooting and resolving technical issues across the Unibuddy platform.
Acting as a subject matter expert across the Unibuddy platform, with particular expertise in CRM integrations, Assistant and product configuration.
Partnering with Customer Success Managers to understand upcoming onboarding activity, provide technical guidance throughout the implementation journey, and support onboarding, implementation and product-related queries.
Replicating issues, identifying root causes and creating clear, high-quality bug reports for Product and Engineering.
Building strong relationships with Product, Engineering and Customer Success teams to help deliver great customer outcomes.
Creating and maintaining Help Centre content, internal documentation and self-service resources.
Identifying opportunities to improve support processes, self-service resources and the overall user experience.

Requirements

What you’ll need

Experience in a customer support role within a SaaS, technology or software environment.
Experience supporting CRM integrations, platform configuration or technical implementations.
Strong troubleshooting and problem-solving skills.
A naturally curious and investigative mindset.
Confidence working independently and taking ownership of issues.
Excellent written and verbal communication skills.
Experience working with tools such as Intercom, Jira, Salesforce and Slack.
A collaborative approach and the ability to work effectively across teams.
It would be a bonus if you could bring
Experience working within higher education or EdTech.
Experience working with AI products, chatbots or knowledge-based support tools.
Experience working in a high-growth technology company.
Experience using browser developer tools, device emulation or log analysis.

Benefits

Comp & perks

Competitive salary
Highly flexible work culture
Private healthcare
Life insurance coverage
Pension matched up to 6%
Generous time off: 25 days of annual leave, plus an additional special day for a personal occasion (like your birthday, engagement, or wedding), extra days based on tenure, and 4 additional days at the end of the year for a company-wide shutdown
Significantly enhanced parental leave: Including maternity, paternity, and adoption leave
Equipment: A MacBook and all the tools you need to do your best work
Inclusive and supportive culture: We pride ourselves on our diverse team, with 55 employees across the UK, Europe, US, India, and Canada.

ATS Keywords

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Hard Skills & Tools

troubleshootingproblem-solvingCRM integrationsplatform configurationtechnical implementationsbug reportingbrowser developer toolsdevice emulationlog analysis

Soft Skills

curiosityinvestigative mindsetindependenceownershipwritten communicationverbal communicationcollaborationrelationship building