Operations & Automation Integrator
MJP Electrical Services LTD
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Service Transformation Director, Client Operations
Lloyds Banking Group
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £83,000 per year
Job Level
Lead
About the role
- Lead a newly integrated team within Lloyds Banking Group's Corporate & Institutional Banking to improve client servicing
- Shape end-to-end client servicing interactions and deliver proactive service reviews
- Spearhead rollout of a named contact model for premier clients using data-driven insights
- Drive operational efficiency by identifying and removing blockers in client journeys
- Resolve a variety of client queries at first point of contact and ensure effective complaint resolution aligned with regulatory requirements
- Engage with key contacts across the Group and collaborate with coverage leads to evolve the delivery model
- Provide strategic leadership, monitor and report on service delivery, and use management information to drive performance improvements
Requirements
- Proven ability to build and deliver strategic plans and implement solutions that improve client experience
- Strong situational judgement and experience advising across a broad range of topics
- Ability to engage and inspire teams around a shared purpose of delivering for clients
- Deep understanding of the diverse needs of Corporate Banking clients
- Demonstrable understanding of Commercial Banking products, including lending, markets, and trade solutions
- Skilled communicator, able to influence and align partners across teams and functions
- Data literacy to understand client journey metrics and identify improvement opportunities
- Client-first approach with experience in front-facing roles
- Track record of leading high-performing teams and driving operational excellence
