U.S. Bank

Project Manager

• Works closely with colleagues at all levels, from senior business leaders to front line staff, and solves challenging and complex business problems across various functions with a broad exposure across U.S. Bank.
• Supports the assessment, design and delivery of enterprise-wide process improvement initiatives spanning multiple business lines/functions.
• Gathers and analyzes best practices within and outside U.S. Bank to establish benchmark data, leverage predictive analysis to formulate and test hypotheses, develop and communicate recommendations for projects and workstreams.
• Applies knowledge by managing project, workstream and related activities as part of enterprise-wide transformation initiatives while working with business leaders to shape and manage project scope, drive implementation, ensuring sustainable outcomes.
• Provides objective recommendations and knowledge with the aim of creating value, increase productivity, reduce cost, maximizing growth, and improving business performance.
• Determines how new information technologies can support reengineering business processes.
• Creates and manages stakeholder updates, including executive level presentations.
• Develops strong working relationships with business partners, subject matter experts, support functions, and other key stakeholders.

Senior Project Manager

Manager

• Translate customer research (CX) requirements into Qualtrics platform
• Program, build and test surveys, email templates, dashboards, and reports from the feedback platform
• Build workflows to automate tasks
• Collaborate with researchers and insight consultants in programming surveys
• Work with data/technology representatives in ensuring data and lists used are clean and complete
• Build ticketing protocols that will facilitate closed loop
• Manage the samples for each of these programs and ensure that automation is built to support a robust feedback platform

CX Survey Manager

• Responsible for managing, monitoring and coordinating risk management projects for assigned product line
• Predicts the level of credit risk, develops policies and procedures used to evaluate and control credit risk, and maximizes profit potential and credit quality of the assigned product line
• Responsible for the profit (loss) of assigned product line(s)
• Develops, builds and maintains the analytical framework and support systems for the account origination and reporting processes

Payments Credit Risk Manager

Call Center Representative

• Collects payment on assigned delinquent accounts by reviewing documentation
• Contacts customers/clients by telephone and/or written correspondence
• Arranges repayment schedules in order to minimize loss to the organization

Call Center Collector

Strategy

• Leads end-to-end partner integration activities from concept to execution through technical consulting and relationship management.
• Collaborates with Alliance and Digital product leadership teams to develop Alliance features, technology roadmaps, implementation plans, estimation efforts, scheduling, and delivery approaches.
• Serves as liaison between internal teams (engineering, sourcing, product, business, strategy) and external partners to ensure alignment and smooth execution.
• Guides engineering and production support teams to resolve production issues as required.
• Has a thorough understanding of industry trends and various partner integration models to help drive improvements and efficiency to the alliance technology package.
• Performs initial technical “due diligence” for prospective vendors and partners; and oversees the vendor onboarding process as required.
• Assists with business development activities including RFP responses, partner onboarding and relationship management activities.
• Support technical solutioning including “proofs of concept”, “limited rollouts / pilots” and helping to gather feedback necessary to validate and measure success.

Group Business Strategy Consultant

Financial Planning and Analysis

• Perform financial forecasting, planning, and variance analysis for GCM income statement, balance sheet and key metrics
• Monitor and analyze business-level performance, identify trends, risks and opportunities
• Develop and maintain financial models to evaluate strategic decisions, such as resource allocation or funding strategies
• Prepare management reports, presentations and ad-hoc analyses for senior leadership including board level summaries, investor relations and regulatory submissions
• Collaborate with cross-functional teams (e.g. Treasury, Risk, HR, Controllership, Portfolio Management) to support forecast/planning process, month-end close activities and relationship profitability analysis
• Drive process improvements, such as enhancing reporting tools or simplify operations to focus on high-impact areas

Financial Analyst

Sales

• Assist customers with implementation documentation to ensure a smooth implementation of new banking services.
• Identify opportunities to deepen existing customer relationships by offering solutions to meet identified needs.
• Understand customer needs and expectations while delivering customer service in a knowledgeable, accurate and professional manner with the ability to deal effectively and tactfully with customers in handling complaints, problems and general inquiries.
• Work completed in a neat, efficient and accurate manner.
• Plan, organize and prioritize work to meet deadlines.
• Foster collaboration with other groups by building credibility and trust.
• May accompany TMPC on customer calls.

Treasury Management Sales Associate 2

Consultant

• Responsible for the acquisition, expansion and retention of new Payment business
• Contact existing and prospective clients to provide consultative advice on business cash conversion cycle
• Manage relationships with existing clients to ensure proper servicing and structure of accounts
• Conduct receivables and payables business operating cycle analyses
• Provide consultative and insightful feedback to clients
• Provide product/service recommendations for process efficiencies
• Leverage available resources and technologies to optimize client experience
• Meet or exceed assigned sales and revenue goals
• Assist in structuring and overseeing implementation of new or modified Payment services
• Build relationships in the community and engage with local organizations
• Identify business development opportunities

Treasury Management & Payments Consultant 4

Compliance

• Executes medium and large-scale programs and projects to integrate ESG criteria into the company's business strategy and operations.
• Maintains, leads and directs the European ESG Forum including data, KPIs, KRIs and agenda topics.
• Maintains a pragmatic and forward looking view on regulatory compliance across our jurisdictions, including proportionality and maturity over time.
• Manage and/or participate in aspects of reporting and disclosure, data assurance processes, employee engagement and internal status reporting.
• Maintain strong relationships within the industry, government and NGOs and other external stakeholders to understand how the overall landscape is evolving, and how USBE’s strategy should evolve with it.

ESG Regulatory and Strategy Lead – Europe

• Prospecting, creating, and managing a pipeline of opportunity specific to companies with less than $2.5M in revenues
• Execute merchant sales strategies in the Small Business segment
• Execute successful sales campaigns
• Provide activity reporting and progress toward objectives to leadership
• Grow and maintain productive partner relationships with key stakeholders and bank partners

Merchant Payment Services Market Manager – Small Business Segment

Backend Engineer

• Building rollout and launch plans
• Enabling the business to bring new or enhanced solutions to market successfully
• Acts as a liaison with a number of cross-functional stakeholders as required.
• Drives alignment from Tech Ready to General Availability (GA), enabling new revenue streams and accelerating sales growth across the portfolio.

Go To Market Readiness Lead

• Executes medium and large-scale programs and projects to integrate ESG criteria into the company's business strategy and operations.
• Maintains, leads and directs the European ESG Forum including data, KPIs, KRIs and agenda topics.
• Maintains strong relationships within the industry, government, NGOs, and other external stakeholders.
• Stays informed on the changing landscape of ESG including emerging trends, stakeholder expectations, and rating/ranking criteria.

ESG Regulatory and Strategy Lead

Field Engineer

• Drive the implementation and evolution of digital analytics solutions across our digital platforms.
• Manage and mentor a high-performing team of analytics consultants and engineers.
• Oversee digital analytics instrumentation and tagging for major business domains.
• Champion process optimization and team development.
• Deliver technical tracking specifications, resolve implementation requests, and drive excellence in service delivery.
• Design and build scalable, cloud-native digital analytics platforms, integrating real-time and event-driven analytics capabilities.
• Leverage AI/ML, automation, and modular architectures to keep U.S. Bank at the forefront of the industry.
• Champion data governance, privacy, and cybersecurity best practices, ensuring compliance with evolving regulations.

Senior Manager – Digital Analytics Service Engineering

Program Manager

• U.S. Bank is seeking an experienced Program/Project Manager with deep expertise in IT project management methodologies and processes, including extensive experience with Payment Card Industry Data Security Standards (PCI DSS), and a proven ability to manage cross-functional collaboration between internal stakeholders and external auditors.
• Is liaison between engineering organizations and internal support organizations, responsible for understanding formal mandated enterprise security and tooling standards, procedures, and guidelines.
• Responsible for timely communications of security and tooling standards, procedures, and guidelines to engineering organization.
• As applicable, quality practices and guidance to assist engineering organization in achieving security and tools standards, procedures, and guidelines.
• Performs audits, evaluations, and reviews of engineering organizations processes supporting compliance to security and tool standards, procedures, and guidelines.
• Supports IT managers and professionals in the application of security and tooling standards, procedures, and guidelines.
• Plans, coordinates, and trains on processes and procedures as applicable.
• Evaluates documentation methodologies, tools, techniques, and automation opportunities.
• Ensures consistent application of security and tools across engineering organizations.
• Analyzes new and pending regulations and standards which directly affect company practices and works with affected engineering teams to ensure appropriate compliance.
• Performs periodic reviews to assess level of compliance.

Program Manager – PCI Liaison

• Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset.
• Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs.
• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.