Inside Sales
ASUS
ERP
Operations Assistant, E-commerce / Retail Fashion
Twoconnect
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Review, process, and manage daily customer order queries
- Act as a liaison between customers and internal teams for inquiries, order updates, and escalations
- Ensure timely follow-up on tickets, questions, and critical customer communications
- Manage calendars, inboxes, and travel arrangements for senior staff
- Support filing, record-keeping, and document management, implementing improved systems for efficiency
- Prepare reports and compile information into polished PDF documents
- Provide PA support, ensuring smooth day-to-day operations for leadership
- Maintain NetSuite and Shopify daily
- Support integration and maintenance of customer service platforms (e.g., Gorgias)
- Handle inbound and outbound communications with professionalism and accuracy
- Support communication outreach campaigns, including customer updates and project-based communications
- Liaise with internal and external stakeholders across multiple time zones
- Provide hands-on support with ad hoc projects and seasonal initiatives (e.g., November/December Christmas campaigns)
- Assist in tracking project deliverables
- Support business-critical projects across operations, customer support, and business development
- Collaborate with leadership on business improvement projects and operational strategy
- Other position-level duties as instructed by the CEO
Requirements
- Bachelor’s degree in Business Administration or relevant field
- At least 3 years of experience in operations, administration, or customer support (e-commerce experience preferred)
- Exposure to ERP/CRM systems such as NetSuite, Shopify, and customer service platforms (e.g., Gorgias)
- Experience in order management, scheduling, or executive support
- Strong computer literacy, with willingness to adopt and expand knowledge of AI tools
- Strong organisational and multitasking skills with attention to detail
- Critical thinking and problem-solving ability, with a proactive mindset
- Strong communication skills, both written and spoken English
- Ability to learn quickly and adapt to new systems and processes
- Technical competency with NetSuite, Shopify, WMS, Gorgias, and AI tools a plus
- Professionalism in dealing with sensitive information, clients, and partners
- Ability to thrive in a fast-paced, high-volume environment
