Power Platform, Power BI Operations Analyst
Ameriprise Financial Services, LLC
SQL
Job Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Respond to customer inquiries via chat, email, and phone with prompt, accurate assistance.
- Document all customer interactions in Cummins systems.
- Resolve routine customer issues using basic knowledge of Cummins processes, systems, and practices.
- Escalate non-routine issues with proper documentation and follow-up.
- Suggest process improvements to enhance efficiency and customer experience.
- Assist with order-related queries including parts availability, pricing, order entry, quote creation, order status, invoices, and shipment tracking.
- Communicate across distribution functions and nodes to manage customer requests efficiently.
- Provide insights and feedback to internal teams based on customer interactions.
- Accurately document customer, equipment, and technical information and process warranty claims according to Cummins standards.
Requirements
- Customer-centric mindset with focus on quality and satisfaction.
- Strong problem-solving and conflict resolution skills.
- Strategic thinking with the ability to manage routine operations efficiently.
- Knowledge of industry best practices in customer care and call management.
- Strong organizational and time-management abilities.
- Adaptability to fast-paced and dynamic environments.
- Excellent verbal and written communication skills.
- High school diploma or equivalent required.
- Bachelor’s degree in management or related field preferred; MBA is an advantage.
- Minimum of 2 years’ experience in customer service, technical support, or call center operations.
- Prior experience in parts support or order management preferred.
- Proficiency in ERP tools, Microsoft Excel, and Power BI.
- Licensing may be required for compliance with export controls or sanction regulations.
