Twoconnect

Bookkeeper

• Oversee full-cycle bookkeeping including accounts payable, accounts receivable, payroll, reconciliations, and compliance
• Maintain and update financial records in MYOB (preferred) or Xero with accuracy and timeliness
• Oversee payroll processing including superannuation, PAYG, and year-end reconciliations
• Allocate and code transactions to ensure accurate data entry, reporting, and financial insights
• Prepare monthly, quarterly, and annual management reports, including analysis of budgets, costs, and job-related expenses
• Support project accounting by monitoring budgets, cost codes, and providing financial advice to project managers and leadership
• Manage supplier and subcontractor accounts including invoice verification, payment preparation, and reconciliations (bank, credit card, petty cash)
• Assist with BAS, GST, and tax reporting, ensuring compliance with ATO standards
• Prepare audit-ready documentation and liaise with external accountants
• Develop and maintain financial procedures and internal controls aligned with construction industry requirements
• Provide financial analysis to support bids, tenders, and growth initiatives
• Mentor junior accounts or administrative staff as needed

Senior Bookkeeper, MYOB/Xero

Ecommerce

• Review, process, and manage daily customer order queries
• Act as a liaison between customers and internal teams for inquiries, order updates, and escalations
• Ensure timely follow-up on tickets, questions, and critical customer communications
• Manage calendars, inboxes, and travel arrangements for senior staff
• Support filing, record-keeping, and document management, implementing improved systems for efficiency
• Prepare reports and compile information into polished PDF documents
• Provide PA support, ensuring smooth day-to-day operations for leadership
• Maintain NetSuite and Shopify daily
• Support integration and maintenance of customer service platforms (e.g., Gorgias)
• Handle inbound and outbound communications with professionalism and accuracy
• Support communication outreach campaigns, including customer updates and project-based communications
• Liaise with internal and external stakeholders across multiple time zones
• Provide hands-on support with ad hoc projects and seasonal initiatives (e.g., November/December Christmas campaigns)
• Assist in tracking project deliverables
• Support business-critical projects across operations, customer support, and business development
• Collaborate with leadership on business improvement projects and operational strategy
• Other position-level duties as instructed by the CEO

Operations Assistant, E-commerce / Retail Fashion

Software Engineer

• Configure and customise SharePoint Online sites, subsites, lists, libraries, and metadata.
• Develop page layouts, web parts, and workflows to support business processes.
• Set up secure and user-friendly document libraries, team sites, and communication sites.
• Implement and manage user permissions, access levels, and content governance.
• Integrate Power Automate and Power Apps to automate workflows and streamline operations.
• Work with business units (service, sales, operations, finance) to gather requirements and configure solutions.
• Support AI-enabled document retrieval (e.g., Copilot integration for FAQs and product manuals).
• Provide technical support, training, and guidance to SharePoint users.
• Maintain governance standards, ensuring consistent structure and usability.
• Collaborate with IT to align SharePoint development with company-wide digital goals.
• Perform other duties as required.

SharePoint Developer

Accounts Payable

• Process a high volume of electricity, gas, and LPG invoices in the company platform with precision and speed
• Respond to internal queries in a timely and professional manner to support seamless operations
• Maintain in-house systems and customer documentation, ensuring data accuracy and organization
• Take accountability for the quality and daily performance of all tasks, meeting Key Performance Indicators (KPIs)
• Ensure accurate bill entry and proactively resolve any errors in the data
• Submit daily reports on completed invoices to track progress and performance
• Identify and escalate issues to senior team members or managers for resolution when necessary

Billing & AP Analyst, Energy & Utilities

• Manage and respond to customer inquiries across email, social media, and chat with prompt, accurate, friendly communication
• Assist customers with order processing, tracking, cancellations, and changes; coordinate with logistics to resolve delivery issues
• Handle complex cases such as lost parcels; liaise with logistics providers to trace packages, resolve disputes, and recover fees
• Process wholesale orders and enquiries, ensuring accurate invoicing, status updates, and relationship management
• Maintain accurate customer and wholesale account records including order history, returns, and interactions
• Process subscription cancellations, issue refunds, and adjust subscriptions per company policies
• Maintain strong product knowledge to provide detailed information on specifications, availability, and compatibility
• Identify opportunities to upsell or cross-sell products and services
• Utilize Gorgias to manage customer inquiries and suggest workflow improvements
• Collaborate with logistics, operations, and wholesale teams to ensure smooth order fulfilment
• Manage influencer deliveries, uploads, and reporting using Carton Cloud
• Facilitate return-to-sender consignments and ensure efficient resolution
• Identify opportunities to enhance service processes and overall customer experience
• Undertake additional role-related tasks as required

Senior Bookkeeper, MYOB/Xero

Operations Assistant, E-commerce / Retail Fashion

SharePoint Developer

Billing & AP Analyst, Energy & Utilities

E-Commerce and Order Management Specialist, Shopify