Twilio

Conversion Rate Optimizer

• Execute a CRO roadmap built on data, insights, and hypotheses in close collaboration with the CRO Director.
• Independently configure, implement and QA experiments using Adobe Target and personalization tools like VWO; including front-end-coding where needed. Collaborate with the web engineering team to scope and deliver more complex test variations, ensuring robust site tagging, and to resolve technical blockers.
• Optimize pages and forms to improve full-funnel performance across digital touchpoints.
• Use user research and data to inform test concepts and experiment variants.
• Assess test feasibility and recommend execution approaches, balancing business priorities, resources and technical constraints.
• Translate UX strategies and wireframes into test-ready variants.
• Work with Marketing Analytics team to define and create audiences
• Build, QA, and launch personalization experiments in coordination with cross functional teams/initiatives.
• Define, monitor, and analyze success metrics for all experiments, ensuring proper data validation and instrumentation for robust experiment tracking.
• Share test results and insights with Marketing and cross-functional partners.
• Manage testing timelines and backlog.
• Work with site authors to ensure winning variants are implemented and scaled across the site, documenting outcomes and lessons learned.

Conversion Rate Optimization Specialist

Software Engineer

• Help us inspire and equip developers to build with Twilio products and AI technology, ensuring an exceptional developer experience with Twilio.
• Be an active and authentic participant in the developer community wherever they gather online and offline. For many of those developers, you will be "the face" of Twilio -- the person they ping when they need help. They will feel like VIPs because they know you. And when someone who works at Twilio needs to talk to developers in the Bay Area and North America developer community, they'll come to you.
• Attend, plan and speak at in-person and virtual events.
• Write clear and empathetic content that breaks down the complex into the understandable while telling stories with code, equipping developers with knowledge of tools and techniques.
• Navigate cross-functional collaboration and partner within Twilio to align with program and engagement objectives.
• Drive projects independently from inception to completion, outlining key milestones and ensuring deadlines are met.
• Communicate project plans, progress, and outcomes effectively to stakeholders at all levels within the region and across the company.

Developer Evangelist

Manager

• Own flagship digital programs like Twilio Talks; plan the editorial calendar, recruit speakers, manage end-to-end production, run-of-show, and live operations; drive registration, attendance, and post-event engagement; repurpose content
• Develop our UGC engine from the ground up; design prompts and campaigns (calls for stories, code samples, tips, reviews, testimonials), moderate submissions, manage rights/permissions, incentivize participation and amplify content via campaigns motion.
• Create multi-channel promotion plans across email, web, social, community, and in-product; partner with PMM, Marketing Operations and MSA on targeting and messaging
• Build playbooks, templates, and quality standards for repeatable production.
• Own project plans, timelines, budgets, agencies, and vendor contracts (editing, design, platforms)
• Define and measure program KPIs and present insights and recommendations to leadership
• Report program impact and insights; iterate based on performance and audience feedback.

Digital Programs Manager

Pre-sales Engineer

• Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.
• Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
• Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
• Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.
• Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
• Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.
• Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
• Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.

Presales Engineer

Account Executive

• Sell into high value Enterprise prospects and existing customers with ARR under $50k
• Responsible for sourcing new, high value customers
• Drive the sales process from internal leads to qualifying new prospects and handling deals to closure

Product Manager

• Develop and drive the strategy and roadmap of Twilio’s phone number products, taking into account Twilio’s global growth strategy, regulatory needs, and scalable operations that make our customers successful on Twilio
• Collaborate cross-functionally with GTM, Legal, and the rest of Communications Product teams to ensure alignment on the best strategic direction and market opportunities
• Launch innovative phone number products from the infrastructure layer up and lead critical new initiatives for Twilio that open up new markets
• Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers love and value
• Manage a global team of product managers and mentor them to succeed in building and executing to the vision

Director, Product Management

Full-stack Engineer

• Design, implement, test rigorously and support microservices at scale in a collaborative environment.
• Advocate for and implement operational best practices and serve on-call for the team’s services.
• Demonstrate quickness in learning and interest in teaching others. Take part in sprint and quarterly planning ceremonies.
• Contribute to a highly collaborative team, sharing your ideas and requesting feedback.
• Communicate complex ideas simply through verbal and written communication.

User Researcher

• Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends
• Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making
• Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers
• Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs
• Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers

Staff Design Researcher

Machine Learning Engineer

• Build out new functionality within a fast moving product seeing rapid adoption.
• Take a nebulous idea, design a rigorous experiment, and execute it within weeks.
• Conduct deep-dive research into state-of-the-art LLM orchestration, retrieval strategies, and data-driven personalization.
• Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment.
• Proactively leverage and integrate the latest AI development stacks to bypass boilerplate engineering and focus on core differentiation.

Machine Learning Engineer, L3

Financial Planning and Analysis

• Partner with the R&D team to assess product performance and evaluate investments on the R&D roadmap over both short- and long-term time horizons
• Lead ROI analysis and business case development for new product launches and feature investments, helping prioritize the R&D roadmap based on financial returns and strategic value
• Provide financial insights to guide investment decisions and drive resource allocation across the product portfolio
• Collaborate cross-functionally to identify growth opportunities, margin drivers, and opportunities to increase cost efficiency
• Build flexible financial models to support ad hoc analysis and scenario planning, including M&A opportunities
• Oversee infrastructure investment analysis, including cloud costs, COGS optimization, and capacity planning
• Communicate complex financial information in clear, actionable ways to business partners
• Lead, mentor, and develop a team of 3 to 4 financial analysts supporting product analysis, infrastructure costs, and open investments

Senior Manager, R&D Finance

• Architect, implement, and maintain scalable data pipelines and feature stores for batch and real-time workloads.
• Build reproducible ML training, evaluation, and inference workflows using modern orchestration and MLOps tooling.
• Integrate event streams from Twilio products (e.g., Messaging, Voice, Segment) into unified, analytics-ready datasets.
• Monitor, test, and improve data quality, model performance, latency, and cost.
• Partner with product, data science, and security teams to ship resilient, compliant services.
• Automate deployment with CI/CD, infrastructure-as-code, and container orchestration best practices.
• Produce clear documentation, dashboards, and runbooks; share knowledge through code reviews and brown-bag sessions.
• Embrace Twilio’s “We are Builders” values by taking ownership of problems and driving them to completion.

Analytics Engineer

• Design and implement a formal analytics data layer using AWS Glue, Presto, and LookML
• Collaborate within the Data Science & Analytics team and across Product & Engineering to define, document, and maintain alignment on metric definition and data lineage
• Develop and maintain automated data reconciliation and quality checks to proactively identify and resolve discrepancies, ensuring accuracy and consistency of critical reports and dashboards
• Lead investigations into complex data anomalies, conduct root cause analysis, and communicate findings and solutions effectively to both technical and non-technical audiences
• Mentor and guide members of the data science and analytics team, establishing and enforcing best practices around data modeling, testing, documentation, and code review

Staff Analytics Engineer

• Develop, refine, and execute the regional partner strategy to support Twilio’s growth across the technology ecosystem
• Own strategic relationships with key technology partners, driving partner-sourced and influenced revenue through field alignment and enablement
• Define and execute joint business plans and go-to-market motions with partners, including enablement, lead sharing, marketing, and pipeline development
• Conduct territory and opportunity planning with Twilio sellers and partner teams to identify and prioritize high-impact initiatives
• Support and track performance of co-sell and sell-with motions, ensuring accurate attribution of partner-influenced revenue and incentive-based activity
• Build and manage a partner-sourced and influenced pipeline, and report against performance targets including customer adoption metrics, revenue contribution, and integration usage
• Educate and activate partner field teams on Twilio’s platform, with a focus on value proposition, integration use cases, and market differentiation
• Lead internal enablement efforts, ensuring Twilio CSMs and field teams understand how to leverage partners to drive customer success and revenue
• Collaborate with Marketing to develop and execute joint campaigns, secure MDF funding, and drive demand generation activities
• Build strong relationships across internal functions—Sales, Marketing, Product, Services, and Partner Operations—to align on strategy and execution
• Lead quarterly business reviews (QBRs), executive alignment meetings, and regular performance check-ins with partners
• Support onboarding of new partners aligned to strategic gaps and whitespace opportunities in the ecosystem

Technology Partner Alliance Manager

Affiliate Manager

• Provide proactive calendar support, juggling multiple deliverables
• Partner with executives to drive execution on team initiatives
• Serve as a point person for executives’ direct reports
• Manage complex travel on behalf of executives
• Plan agendas, draft presentations, take meeting minutes/actions
• Collaborate cross-functionally with other Executive Business Partners
• Develop a deep understanding of the overall business

Executive Business Partner

Engineering Manager

• Lead and scale a high-impact engineering team building Twilio’s core IAM platform capabilities.
• Ensure secure, reliable, and scalable access for developers and customers worldwide.
• Lead engineers responsible for designing, building, and operating always-on, distributed systems.
• Balance people leadership, technical strategy, and operational excellence while partnering closely with Product and cross-functional teams.