Twilio

Financial Planning and Analysis

• Be a trusted FP&A partner to the North America Sales organization
• Lead forecasting, budgeting, and reporting for operating expenses (OpEx)
• Develop and maintain models to assess sales productivity and GTM efficiency
• Provide financial insights to guide investment decisions and drive resource allocation
• Collaborate cross-functionally to identify growth opportunities, margin drivers, and increase cost efficiency
• Build flexible financial models to support ad-hoc analysis and scenario planning
• Communicate complex financial information in clear, actionable ways to business partners

Senior Financial Manager, GTM

Content Marketing Manager

• Ideate, develop, and release a specific short-form video series tailored for social platforms.
• Assist in growing Twilio's developer audience through short-form video that educates and entertains developers on Twilio's platform (Content Creation).
• Develop content concepts, outlines, and scripts for tutorials and explainers (Pre-Production).
• Regularly appear on camera to deliver engaging technical content.
• Collaborate with subject-matter experts to ensure content is technically accurate and aligned with developer needs.
• Partner with Brand and Marketing teams to review final edits for clarity and quality.
• Publish and maintain content across Twilio's developer channels and social platforms (Distribution).
• Use analytics and feedback to learn and continuously improve your storytelling.

Technical Video Content Intern, Developer Ecosystem

Application Engineer

• Design and implement integrations using Mulesoft, leveraging 3+ years of experience.
• Develop mappings, workflows, service tasks, event triggers, and secure agent deployments, while handling long-running processes, errors, and connectors.
• Generate robust API/data integrations, transforming and mapping data across multiple formats, handling schema changes, ensuring quality, and balancing streaming vs. batch ingestion.
• Apply strong SQL and data modeling skills to optimize queries, perform format conversions, and manage source/target systems effectively.
• Leverage cloud platforms like AWS, Azure, GCP to design integrations mindful of networking, storage, and serverless/PaaS considerations.
• Implement version control and CI/CD pipelines for deploying, rolling back, and promoting mappings/workflows across environments.
• Debug integration failures and performance bottlenecks, ensuring resilience and high availability.
• Collaborate with stakeholders across time zones, gathering requirements, defining SLAs, and addressing error handling expectations.
• Own best practices for integration engineering, driving technical excellence and organizational influence within the Center for Enablement team.
• Identify blockers, dependencies, and risks; communicate proactively with stakeholders on status and updates.
• Prioritize MVPs and iterative product delivery, making thoughtful trade-offs among competing demands.
• Document requirements, BRDs, functional/technical specifications, and UAT scripts; analyze system integrations and provide data quality assessments.

Application Integration Engineer

Engineer

• Be the “go-to person” for go-to-market teams and sales leadership in your supported territory for value-related expertise
• Partner with sales management, account executives, solution engineering, sales specialists and other pre- and post-sales teams to support sales and expansion pursuits
• Develop and deliver compelling, CFO-ready business case presentations, POVs and financial models (ROI & TCO)
• Work closely with prospective and existing customers, alongside sales and other functions, to identify, prioritize and quantify key business drivers and metrics
• Facilitate internal and external discovery to map out customers' business processes
• Play an active role in the evolution of Twilio’s Value Engineering team and methodology

Senior Value Engineer

Account Executive

• Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions.
• Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases.
• Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
• Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.
• Balance competing priorities and manage multiple projects and deals at the same time.
• Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.
• Act as the voice of the customer to Twilio’s product and carrier relations teams.
• Demonstrate a strong understanding of the CPaaS industry - staying up to date on key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices.

Senior Strategic Account Executive

Platform Engineer

• Lead and develop a team of engineers responsible for Twilio's secure supply chain infrastructure, including source control management (SCM), build systems, and artifact management platforms
• Define and execute strategic vision for secure supply chain capabilities that create leverage and centralize the cost of change across the entire engineering organization
• Partner closely with Security, Compliance, and Product Engineering leadership to establish and enforce secure supply chain standards, policies, and best practices company-wide
• Drive operational excellence through metrics, service level objectives, and continuous improvement initiatives that balance security requirements with developer productivity
• Build and maintain strong relationships with internal customers and stakeholders, translating business needs into technical solutions and roadmap priorities
• Develop engineering talent through coaching, mentorship, and career development while fostering a culture of ownership, collaboration, and technical excellence
• Champion automation, self-service capabilities, and platform thinking to scale secure supply chain practices across Twilio's diverse product portfolio
• Collaborate with peer engineering leaders across the Platform organization to ensure cohesive technical strategy and efficient delivery
• Communicate technical strategy, progress, and challenges effectively to senior leadership and cross-functional stakeholders

Senior Manager, Platform Engineering – Secure Supply Chain

• Serve as the lead finance partner to VP and Director level R&D leaders
• Influence strategy for the Messaging channel, while supporting and assessing the ROI of roadmap investments
• Define, track, and report on the 'vitals' of the product
• Identify why certain metrics are moving and surface actionable insights for growth and cost optimization
• Build complex, flexible financial models to evaluate product launches, pricing changes, and key strategic initiatives
• Own the full forecast for Messaging channels
• Lead the monthly/quarterly close process, providing clear variance analysis and actionable insights to senior leadership
• Act as a flexible resource for the Finance Director to lead high-stakes, cross-platform initiatives

Finance Manager

Social Media Manager

• Monitor daily news coverage to help identify new stories; daily social listening to help Twilio’s corporate channels jump on to social trends or enter into the conversation.
• Draft press releases, plans, social media posts, blog posts, and briefing documents that translate complex technical concepts into engaging stories for reporters and the public.
• Research key reporters and publications across tech, business, and vertical trade media to identify new opportunities for engagement.
• Assist in identifying and applying for industry awards and speaking opportunities that elevate Twilio’s executive profiles and brand authority.
• Assist in scheduling social media posts across corporate channels, monitoring community sentiment/engagement, and tracking performance metrics for social campaigns.
• Assist with administrative tasks including scheduling team meetings, and organizing assets and files.
• Help maintain internal PR databases, track project timelines, and assist with tracking coverage.
• Support the coordination of PR and social media activities with the broader Marketing org to ensure a consistent global message.

Public Relations & Social Media Intern

Network Engineer

• Monitor networks and services and respond to outages or incidents in a 24/7 operation rotation ( follow the sun ) to guarantee high availability for business-critical applications like Voice, Messaging and Email.
• Progress provisioning / service delivery tasks for carriers and customer interconnections as well as tickets and tasks opened by internal teams.
• Configure and maintain networking equipment including firewalls, routers, switches, and servers.
• Utilize monitoring tooling to create baselines for network devices and provide reports on the health of the network.
• Working through ticketing system on open network issues to be proactive on troubleshoot network faults.
• Oversee access and coordinate tasks with technicians and remote - hand contractors into PoP sites.
• Provide first/second level of technical support for Twilio customer network products, Interconnect & internal customers.
• Escalate complex issues to senior staff as necessary after exhausting troubleshooting options.
• Communicate professionally, effectively, and courteously with internal and external customers.
• Participate in an on-call rotation including some weekend and holiday hours in a global follow-the-sun environment.
• Collaborate with team members and work on deployment projects which will help to maximize network infrastructure performance and network upgrades.

Community Manager

• Assist in organizing and executing virtual and in-person employee engagement and volunteer opportunities and activities
• Help plan for Twilio’s annual Global Impact Week event, assisting with the coordination of 50+ volunteer events globally.
• Draft communications for internal newsletters, intranet posts, and impact reports that highlight Twilio’s social impact initiatives and drive engagement.
• Conduct literature reviews and background research on education, healthcare, and crisis readiness to inform our public sector engagement plans.
• Help identify high-impact opportunities and nonprofits where digital communications technologies can meaningfully advance community outcomes.
• Develop reports and presentations as needed. Identify ways to make our internal systems more organized, efficient, and our social impact programs more user-friendly.
• Monitor both the public sector tech landscape and the crisis readiness landscape to identify emerging trends and relevant conferences and learning opportunities for the team.

Social Impact, Community Engagement Intern

Marketing

• Architect automated frameworks for reporting & analytics to drive weekly executive cadences
• Consult with cross-functional team members to identify workflow bottlenecks
• Conduct comprehensive audits of analytics and reporting workflows
• Drive enhanced capability and automation for third-party data enrichment tools
• Design and govern a shared AI foundation within the marketing strategy & analytics team
• Act as the lead architect for AI-driven workflows
• Serve as the primary technical lead for collaboration with Enterprise Tech teams
• Establish the automated data frameworks necessary to unify disparate signals

Marketing Analytics Automation – Enablement Manager

Manager

• Work closely with the Web team to deliver desired web analytics tracking for business stakeholders
• Own and maintain a holistic GA/web analytics strategy, implementation, troubleshooting, documentation + enablement
• Brainstorm with technical and non-technical stakeholders on creative ways to meet data requirements, while balancing site performance, holistic tagging strategies, and expanded data capabilities
• Drive continual web analytics capability improvements, and maintain high standards for data integrity
• Own and share recurring monthly and adhoc analysis, deep dives, storytelling to uncover the ‘so what’ - providing actionable insights and recommendations across site, page, channel and A/B testing performance
• Strategize and build scalable solutions that support company-wide enablement and the utilization of web analytics for data-driven decision-making
• Partner with our CDP SMEs to orchestrate a unified data strategy, maximizing the integration between our CDP and Google Analytics to drive a 360-degree view of the customer journey

Web Analytics & Insights Manager

Analyst

• Analyze LLM visibility and Share of Voice, create a continuous feedback loop across various teams to optimize Twilio's presence in AI search/AEO (answer engine optimization), drive enablement and operational efforts to ensure consistent tool usage and storyline.
• Support the strategy, data ingestion, and modeling required to build and maintain net new and existing brand measurement components. Drive a single, cohesive narrative combining disparate data sets.
• Inspire experimentation adoption in teams. Build the frameworks and structure to drive experimentation rigor and clarity of incrementally of marketing initiatives.
• Support Media Mix Modeling (MMM) and Multi-Touch Attribution (MTA) initiatives to understand the impact of various marketing channels on Sign Ups, SQLs, activations, and guide budget allocation.
• Translate complex data sets into actionable insights and strategic recommendations for exec-level audiences.
• Own enablement efforts for emerging channels, sharing accomplishments, KPIs, and cross-team collaborations broadly across the marketing organization.

Senior Analyst, Strategic Measurement

System Administrator

• Operate and support the global Twilio IT network infrastructure.
• Keep track of network assets, including network hardware and software.
• Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team.
• Procure and provision network circuits based on the network design.
• Work with network engineers to update network configurations and implement network changes.
• Identify and resolve network issues.
• Respond to incidents, engage in network troubleshooting activities to determine root cause and resolve network issues.
• Perform administration tasks based on set team priorities with Agile framework.
• Analyze the current network structure and collaborate on how to make the network more efficient, scalable and sustainable.
• Create and maintain documentation for network design, IT network standards and process.
• Research on systems upgrade and expansion options to mitigate new release vulnerabilities and known issues.
• Vendor management
• Work with vendors for office hardware replacements.
• Perform hardware/software troubleshooting and resolve user access issues.
• Manage end-to-end ticket processes, including escalation, resolution, and closure.
• Achieve individual SLA and KPI scorecard targets.
• Provide empathetic and patient customer support.
• Contribute to the IT Services knowledge base.
• Update/create articles to enhance team knowledge and address trending incidents.
• Collaborate with the automation team for support and issue resolution.
• Utilize scripts and automation tools to streamline problem resolution.
• Assist end-users in leveraging native AI products for problem-solving.
• Monitor servers, process events, and address issues.
• Troubleshooting Zscaler issues on endpoints, proxy issues, and traffic steering problems.
• Perform troubleshooting on routers, switches, and firewalls.
• Maintain up-to-date documentation for configuration changes, troubleshooting runbooks, and Zscaler policies.
• Support automation, incident management, and process improvement.

Network System Administrator

Full-stack Engineer

• Design, develop, test and deploy features alongside an experienced, distributed collaborative team
• Participating in code reviews to ensure code quality and adherence to coding standards.
• Work independently to troubleshoot/determine resolution for issues in your team's domain
• Managing your work through the use of Github, Jira, and our build/deploy systems
• Ensure quality by writing unit-, integration- and load-tests
• Collaborating with cross-functional teams to define, design, and ship new features.