Twilio

Analytics Engineer

• Design and implement a formal business data layer in dbt, ensuring that data from multiple sources is centralized, reconciled, and serves as a single source of truth for GTM metrics.
• Collaborate with stakeholders within the GTM Operations team and Finance to define, document, and maintain alignment on key business metrics and data definitions.
• Develop and maintain automated data reconciliation and quality checks to proactively identify and resolve discrepancies, ensuring accuracy and consistency of critical reports and dashboards.
• Mentor and guide members of the data science and analytics team, establishing and enforcing best practices around data modeling, testing, documentation, and code review.
• Lead investigations into complex data anomalies, conduct root cause analysis, and communicate findings and solutions effectively to both technical and non-technical audiences.

Staff Analytics Engineer

Financial Planning and Analysis

• Analyze deal economics for standard and non-standard agreements, evaluating critical variables including pricing, discounting, term length, usage commitments, and gross margin impact.
• Partner with Sales to structure commercially sound deals by analyzing tradeoffs across price, volume, and risk, ensuring all structures align with Twilio’s financial guardrails.
• Build, maintain, and review financial models and pricing scenarios to support non-standard deal requests and senior leadership approval decisions.
• Own the end-to-end Deal Desk operational workflow in Salesforce/CPQ (from quote building and pricing approvals to Order Form creation, DocuSign execution, and opportunity closure), ensuring 100% data integrity and policy compliance.
• Establish trusted working relationships across Commercial Legal, Billing Operations, Corporate Finance, and Sales to streamline deal velocity—particularly during high-volume month- and quarter-end peaks.
• Act as a guardrail and educator for Sales and GTM teams, ensuring adherence to internal contracting policies, approval matrices, and discount governance.
• Collaborate with Sales and Legal to review and structure non-standard contract language within Order Forms, ensuring alignment with corporate risk and revenue recognition policies.
• Surface recurring deal patterns, approval exceptions, and operational friction points to contribute to the continuous improvement of Deal Desk workflows and system efficiencies.

Deal Desk Financial Analyst

Strategy

• Drive the pricing strategy, analytics, and operational execution for enterprise and account-led monetization initiatives.
• Architect and execute price optimization models that accelerate business performance.
• Partner directly with Deal Desk, Enterprise Sales, and Finance teams to architect monetization levers that protect gross margins and maximize revenue realization.
• Own the design, optimization, and scaling of advanced pricing analytics dashboards (Tableau/Looker) and operational workflows.
• Query and analyze complex datasets across sales, customer behavior, product usage, and financials to uncover hidden revenue opportunities, pressure-test hypotheses, and scale high-impact strategies.
• Act as a critical bridge and internal champion across Deal Desk, Enterprise Sales, Finance, and Customer Comms to ensure organizational alignment and flawless execution of new pricing initiatives.

Senior Price Realization Strategy Manager

• Drive the pricing strategy, analytics, and operational execution for monetization initiatives
• Architect and execute price optimization models
• Partner with Growth Marketing, Sales, and Finance teams
• Own the design and scaling of advanced pricing analytics dashboards
• Query and analyze complex datasets to uncover revenue opportunities
• Collaborate across GTM Strategy, Product, Sales, Marketing, and Finance

Principal Price Realization Strategy Manager

Full-stack Engineer

• Develop, test, and deploy code for prototypes and new product features.
• Collaborate with team members to solve technical challenges and improve solution design.
• Participate in code reviews, documentation, and team knowledge sharing.
• Experiment with modern tools, frameworks, and emerging technologies.
• Adapt to evolving requirements and provide input on process improvements.

Senior/Staff Applied Research Software Engineer – Emerging Tech

Director

• Lead the Strategic Accounts team aligned to the Regulated Verticals Healthcare sector
• Mentor and scale a high performing team of Strategic Account Executives
• Be customer focused and metrics driven
• Support your team in building and progressing pipeline
• Conduct weekly 1:1's with each team member
• Maintain accurate and up-to-date CRM data and provide reliable weekly forecast information

Director, Strategic Accounts

Pre-sales Engineer

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Senior Presales Engineer

Manager

• Lead the development, maintenance, and long-term evolution of the company-wide environmental sustainability and ESG strategies.
• Benchmark practices against peers to inform refinements and create new enterprise-level approaches.
• Own the long-term oversight for Greenhouse Gas (GHG) target setting.
• Maintain and promote sound ESG governance practices.
• Develop and propose strategies for internal engagement on climate and ESG initiatives.
• Track and support applicable environmental and ESG regulations, standards, and frameworks.
• Manage existing compliance programs and stand up new processes.
• Coordinate with Legal, Technical Accounting, and Risk teams for compliance readiness.
• Oversee project management of voluntary reports.
• Direct execution of Climate Risk Assessments and Double Materiality Assessments as needed.

Senior Environmental Sustainability, ESG Manager

• Design and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment.
• Ship features that opt for high availability and throughput with eventual consistency
• Collaborate with engineering and product leads, as well as teams across Twilio Segment
• Support the reliability and security of the platform
• Build and optimize globally available and highly scalable distributed systems
• Be able to act as a team Tech Lead as needed
• Mentor other engineers on the team in technical architecture and design
• Partner with application teams to deliver end to end customer success.

Staff Software Engineer – L4

• Own and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment.
• Architect and operate always-available, complex distributed systems in cloud environments.
• Guide technical decisions, articulating trade-offs between cost, performance, and reliability.
• Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects

Principal Engineer

Product Designer

• Own the complete user journey for Twilio Voice products.
• Collaborate with design peers across Messaging and Email to build an omnichannel narrative.
• Shape mental models and complex configuration wizards.
• Partner closely with design peers across Conversations and AI product teams.
• Actively participate in the UX Design Feedback Process and mentor junior designers.
• Establish a leadership-to-leadership operating model with Product Managers, Engineering Leads, and Architects.

Lead Product Designer

Affiliate Manager

• Serve as the main liaison between the global TED team and the R&D HRBPs & R&D LT.
• Design and execute a localization strategy that connects global HR cyclical programs to R&D’s strategic goals, striking the right balance between standardized global offerings and bespoke R&D business needs.
• Build robust VP/SVP pipelines and guide targeted development to accelerate the readiness of key talent across the organization.
• Architect and deliver on a R&D talent development approach in partnership with business leaders and HRBPs, leveraging tools like calibration and succession, to deliver outcomes.
• Ensure the regular and effective assessment of employee skills and performance across R&D, enabling leadership to efficiently reward, promote, develop, and manage their teams.
• Design and maintain a functional talent and engagement scorecard to track adoption, outcomes, and continuous improvement of talent programs.

Talent & Culture Partner – R&D

Sales

• Lead and develop SBPs establishing role clarity & consistency, clear goals and expectations to deliver proactive, strategic impact for GTM success.
• Build a high-performance culture focused on collaboration, accountability and growth.
• Instill a “think like a salesperson” approach ensuring your team is aligned and in-tune with the sales leader's needs, challenges and opportunities.
• Serve as the SBP to a multi-billion dollar business delivering the same capabilities expected of your team.
• Business partner to GTM leaders; challenge the status quo.
• Shape & execute business strategy to address risks / obstacles / opportunities.
• Translate strategy into actionable operational plans & execute.
• Voice of sales in cross-functional initiatives.
• Execute operational cadences.
• Manage forecast and pipeline health; drive predictability for month/quarter/year.
• Provide business performance insights; facilitate decision-making.
• Produce recurring & ad hoc exec business updates.
• Engage & deliver on localized planning & sales ops activities (e.g. headcount, Annual Planning, New Year Readiness, Account Movements, Terr & Quota operationalization) in alignment with Strategic Operations peer function.
• Drive local implementation & adoption of transformational programs and sales initiatives.
• Identify, plan and execute according to local needs.
• Collaborate closely with Strategic Sales Ops peers to ensure SBPs adhere to and execute Strategic Ops defined “playbook” on how we run and plan the business.
• Act as a key feedback loop for Sales Operations, ensuring that insights from sales leaders are integrated into our capabilities and broader operational planning.
• Partner cross-functionally with sales, finance, HR, systems, marketing, product and other teams to align strategies, execution and deliver on business outcomes.

Director, Sales Business Partner

• Establish the standard for ROI analysis across R&D; lead business case development for new product launches and feature investments to help prioritize the R&D roadmap based on financial returns and strategic value.
• Translate long-term product strategy into a sustainable, repeatable financial framework that underpins our Long-Range Planning (LRP) scenarios.
• Partner closely with R&D leadership to assess product performance and evaluate roadmap investments over both short- and long-term horizons.
• Provide strategic financial insights to guide investment decisions and drive optimal resource allocation across the product portfolio.
• Collaborate cross-functionally to identify growth levers, optimize margin drivers, and improve structural cost efficiencies.
• Oversee the development of flexible financial models to support ad-hoc analysis, scenario planning, and potential M&A opportunities.
• Synthesize and communicate complex financial data into clear, actionable insights for executive stakeholders and cross-functional business partners.
• Lead, mentor, and develop a high-performing team of 3 to 4 financial analysts supporting our Engagement and Channel products.

Director – R&D Finance

• Act as an autonomous finance partner to R&D, Product, and Engineering leadership.
• Partner seamlessly across Accounting, Engineering, FP&A, and FinOps teams.
• Lead the monthly and quarterly forecasting process for R&D hosting infrastructure.
• Conduct deep-dive variance analyses and link financial outcomes directly to usage changes.
• Proactively identify engineering cost-containment opportunities and partner with product managers.