Twilio

Full-stack Engineer

• Design, build, and maintain high-performance Java microservices using Spring Boot, capable of ingesting >250K events/sec with p99 < 200 ms
• Implement stateful stream-processing pipelines (Kafka Streams / Apache Flink) with idempotent replays, exactly-once semantics, and schema-evolution tooling
• Optimize ClickHouse schemas, partitioning, and materialized views to support multi-region, sub-second queries for Early Warning System (EWS) detectors
• Embed OpenTelemetry instrumentation and ship comprehensive metrics/traces/logs to Datadog and Grafana with SLI/SLO dashboards
• Implement DevSecOps best practices including Terraform automation, CI/CD pipelines, Kubernetes orchestration, AWS infrastructure (EKS, MSK, S3), and compliance guardrails (HIPAA, SOX, GDPR)
• Leverage best-in-class development productivity practices including AI-powered tooling to accelerate delivery and code quality
• Mentor junior engineers as necessary and participate in rigorous code/design reviews to elevate team standards and foster knowledge sharing

Senior Software Engineer

Account Executive

• Manage and expand some of our most important ISV customer accounts.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
• Partner closely with other Twilio teams to identify new revenue opportunities within your ISV account portfolio.
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.

Strategic Account Executive 4 – ISV

Software Engineer

• Grow and engage Twilio’s developer audience through long- and short-form video that educates and entertains developers on Twilio’s platform, showcases compelling use cases, and delivers engaging content tailored to them.
• Develop concepts, outlines, and scripts, and regularly appear on camera for tutorials, explainers, and occasional vlog- or vodcast-style pieces.
• Collaborate with developers and subject-matter experts across Twilio to ensure content is technically accurate, relevant, and aligned with developer needs.
• Partner closely with Brand and Marketing teams, providing clear briefs and feedback, and reviewing final edits for technical accuracy, clarity, and overall quality.
• Publish and maintain content across Twilio’s developer channels, primarily YouTube and social platforms, ensuring consistency of voice and experience.

Developer Educator, Video

• Own and grow a portfolio of strategic social impact and nonprofit accounts, with accountability for net-new bookings, expansion, and long-term revenue growth.
• Develop deep, trust-based relationships with executive stakeholders and key decision-makers by understanding each organization’s mission, funding model, priorities, and technology ecosystem.
• Create and execute multi-year strategic account plans that align Twilio.org solutions to customer outcomes, social impact goals, and digital transformation initiatives.
• Identify, qualify, and close new opportunities while also driving expansion within existing accounts through cross-sell, upsell, and programmatic growth plays.
• Act as a trusted advisor to customers by mapping Twilio capabilities to real-world impact use cases (e.g., citizen engagement, crisis response, access to services, fundraising, and community outreach).
• Leverage your public sector and social impact expertise to design scalable engagement models that amplify reach and measurable outcomes.
• Partner with Twilio’s ecosystem (resellers, SIs, and nonprofit networks) to unlock co-sell motions, funding pathways, and broader market access.
• Maintain a healthy, forward-looking pipeline that balances near-term wins with long-term strategic opportunities.
• Deliver accurate forecasting and pipeline visibility using Salesforce and established sales rigor.
• Collaborate cross-functionally with product, solutions engineering, finance, legal, and marketing to build compelling business cases and accelerate deal execution.
• Continuously refine territory and account strategies based on market trends, funding cycles, policy changes, and customer feedback.
• Serve as a voice of the customer internally, influencing Twilio.org programs, offerings, and GTM strategy

Strategic Account Executive

Affiliate Manager

• Provide proactive calendar support, juggling multiple deliverables with competing deadlines
• Partner with executives to drive execution on team initiatives in support of business priorities
• Serve as a point person for both your executives direct reports and the administrative business partners
• Manage complex travel on behalf of your executives (domestic and international)
• Prepare expenses, organize and assist with special events, team activities and successful meetings
• Plan agendas, draft presentations, take meeting minutes/actions, and coordinate oral and written communication for executives
• Collaborate with peer Executive Business Partners cross-functionally in alignment towards achieving company strategy, goals and objectives

Executive Business Partner

• Help us inspire and equip developers to build with Twilio products and AI technology, ensuring an exceptional developer experience with Twilio.
• Be an active and authentic participant in the developer community wherever they gather online and offline. For many of those developers, you will be "the face" of Twilio -- the person they ping when they need help. They will feel like VIPs because they know you. And when someone who works at Twilio needs to talk to developers in the Bay Area and North America developer community, they'll come to you.
• Attend, plan and speak at in-person and virtual events.
• Write clear and empathetic content that breaks down the complex into the understandable while telling stories with code, equipping developers with knowledge of tools and techniques.
• Navigate cross-functional collaboration and partner within Twilio to align with program and engagement objectives.
• Drive projects independently from inception to completion, outlining key milestones and ensuring deadlines are met.
• Communicate project plans, progress, and outcomes effectively to stakeholders at all levels within the region and across the company.

Developer Evangelist

Customer Success Manager

• Ensure customer success by driving full value realization of the Segment platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
• Cultivate strong relationships with technical and business teams to drive engagement.
• Identify and expand opportunities to deepen customer engagement and account growth.
• Collaborate with internal teams to optimize implementations and resolve complex technical challenges.
• Build and nurture new stakeholder relationships to unlock expansion opportunities.
• Partner with Sales on account renewals and expansion strategies.
• Analyze your portfolio to prioritize high-impact risks and opportunities.
• Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.
• Become a Segment platform expert while staying current with industry trends in data and analytics.
• Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.

Senior Customer Success Manager

• Be responsible for new customer acquisition across the full Twilio portfolio, while being assigned a quota for iACV (incremental Account Contract Value)
• Own highly analytical and consultative sales cycles to move past transactional vendor relationships and help customers unlock value seamlessly across our portfolio.
• Ability to multi-thread Enterprise accounts and comfortable building trusted relationships at all levels and acting as a strategic partner to the C-Suite to drive sustained double-digit growth.
• Work with customers across assigned verticals and regions to understand their business and technical requirements, partnering with the Specialist Sales organization to bring deep technical and domain expertise to complex deals.
• Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of Twilio platform.
• Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
• Simultaneously execute multiple projects and deals while maintaining high performance across shifting priorities.
• Partner cross functionally with Specialist Sales, services, product, and GTM Strategy &amp; Operations to develop long-range territory strategies and sales plans.
• Act as the voice of the customer to Twilio’s product and carrier relations teams.
• Establish yourself as a subject matter expert in the unified communications and data platform industry.
• Establish yourself as a subject matter expert in the vertical industries you are focused on leveraging deep technical expertise to lead complex, multi-product digital initiatives.
• Ability to crisply articulate the power of unified GTM organization and how it benefits vertical industry clients by streamlining their strategic relationship with Twilio.
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce

Support Engineer

• Work on messaging email cases submitted by both individual developers and major brands.
• Assist customers with troubleshooting message deliverability issues and debug customer code.
• Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
• Work with your manager to surface customer problems to assist in process betterment.

Technical Support Engineer II

• Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
• Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
• Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
• Review internal knowledge to stay current on industry shifts and standards.
• Assist your manager in process improvements by surfacing customer pain points to assist in process improvement.
• This position will also require supporting our customers on holidays to ensure that our customer’s needs are met

Technical Support Engineer 2

People Operations

• Partner with the HRBP team supporting our R&D function to support program roll-outs and on-going process execution
• Analyse HR data and trends across the organisation they support (e.g. headcount, attrition, performance) to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making
• Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy
• Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience
• Support HR Leader on ad hoc projects
• Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)
• Partner cross functionally with key stakeholders: Talent Management, IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
• Program Management- maintaining the annual program calendar of events
• Maintain confidentiality of core HR data and projects

People Generalist – R&D

• Design and build robust, scalable backend systems and APIs across Segment’s data platform.
• Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
• Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.
• Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.
• Participate in an on-call rotation for our managed services

Software Engineer, L2 CDP

• Design, build and own the onboarding and integration experience for our customers, including intuitive, reliable SDK APIs that make our product easy to adopt for developers.
• Partner closely with Product, Design, and Engineering leadership to shape the team’s roadmap, prioritize high-impact work, and deliver features that unlock customer value quickly.
• Build in ambiguity: break down complex authentication and identity problems, make pragmatic tradeoffs, and deliver incremental milestones to production.
• Raise the bar for the quality of the products you work on through testing, versioning, documentation, backward compatibility, and smooth migration paths.
• Improve performance, reliability, and security of client-side flows, especially those on customers’ critical paths.
• Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.

Analyst

• Build trusted cross-functional relationships with Product, Commercial Legal, Billing Operations, Finance, and Sales; proactively identify opportunities for policy, process, and tooling improvements.
• Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk, aligned with Twilio’s financial guardrails.
• Lead financial modeling and evaluation of non-standard deal structures, ensuring alignment with margin targets, ARR goals, and long-term profitability.
• Act as a trusted advisor throughout the sales cycle, guiding deal strategy and coaching Sales on pricing, terms, and contract structures.
• Manage complex contracts and non-standard terms, including drafting and reviewing order forms in line with company policies.
• Provide end-to-end quote-to-signature support, including CPQ quote creation, pricing and approval workflows, order form generation, and DocuSign execution.
• Enforce approval frameworks and policies; manage escalations and exceptions for strategic deals.
• Mentor and support Analysts (as designated), particularly on deal strategy, modeling, and contract structuring.
• Contribute to the development and refinement of contract processes, documentation, and enablement materials to support scalable GTM execution.

Senior Deal Desk Analyst

Onboarding Specialist

• Provide personalized onboarding support for customers who sign up for our Fast Track Packages.
• Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands.
• Able to provide compliance guidance for all A2P products.
• Manage Onboarding SLAs and credit utilization for each product
• Partner with operations teams to scale onboarding volumes per assigned customer
• Join weekly calls with customers to report metrics and review any open items or additional onboarding needs
• Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio.
• Draw the Owl: Assess the nature of product or service issues and resolve basic level problems
• Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.
• Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved