Sales Development Manager

Twilio

Sales Development Manager at Twilio guiding a hybrid SDR team in customer acquisition strategies. Driving performance metrics across NAMER and LATAM markets for growth and pipeline generation.

Posted 7/20/2026full-timeRemote • Connecticut, New Jersey, New York, Pennsylvania, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $121,100 - $151,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Sales Development Representative (SDR) leadership, focusing on pipeline generation, team performance metrics, and localized selling strategies in the LATAM market. Proficient in leveraging data analysis and SDR tech stacks to optimize outreach and coaching efforts.

Highest-signal resume keywords

Sales Development Representative LeadershipLATAM Market ExpertiseData Analysis for Performance OptimizationSDR Tech Stack ProficiencyFluency in Spanish or Portuguese

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pipeline GenerationCoaching and MentoringAccount TargetingOutbound Strategy DevelopmentProduct-Led Growth Execution

Soft Skills

Executive PresenceInfluencing StakeholdersTeam Culture Development

Tools & Technologies

SFDCOutreachZoomInfoLinkedIn Sales NavigatorGong

Industry Keywords

Cloud CommunicationsSaaSCustomer AcquisitionLocalized Selling StrategiesCultural Nuances

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Lead, coach, and develop a hybrid team of 8+ reps through regular 1:1 mentoring, tactical skill alignment, and localized training to elevate pipeline performance - initially focusing on supporting 4 LATAM reps.
Own regional team performance metrics (activity, conversion rates, and pipeline contribution) across both NAMER and LATAM, utilizing data analysis to continuously optimize outreach strategies and business outcomes.
Empower reps to master all SDR skillsets, including prospecting, refining account targeting, tailoring messaging for different regional buyer personas, and applying use cases effectively.
Collaborate cross-functionally with regional Sales and GTM leadership to establish tight feedback loops, streamline workflows, and build a consistent, high-quality pipeline generation machine.
Drive optimized adoption of the SDR tech stack (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) to build out repeatable, efficient workflows.
Hire, onboard, and scale future talent while proactively managing performance gaps and cultivating a highly motivated, high-accountability team culture.

Requirements

What you’ll need

2+ years of Sales/SDR leadership in high-growth tech companies, with a proven track record of meeting or exceeding pipegen targets.
Demonstrated success in high-growth customer acquisition, with experience executing or coaching teams through product-led growth (PLG) or hybrid inbound-to-outbound motions.
Deep expertise in the LATAM market, including localized selling strategies, cultural nuances, and regional business best practices.
Skilled at championing and testing AI utilities within SDR workflows to optimize prospecting, sequencing, and research.
Expertise in steering signal-led, high-quality outbound strategies that blend tailored messaging with structured activity KPIs to capture target accounts.
Strong understanding of the cloud communications/SaaS industry and the ability to leverage data to optimize qualification and messaging strategies.
Proficiency with SDR tech stacks (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) and a track record of driving tool adoption.
Excellent executive presence with a demonstrated ability to analyze data, coach reps 1:1, and influence stakeholders from ICs to the C-suite.
Fluency in Spanish or Portuguese is required (Spanish language preference).

Benefits

Comp & perks

Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave