Customer Success Specialist
Propelus
Digital Sales Representative – Expansion
Twilio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $35 - $49 per hour
Job Level
Junior
About the role
- Manage and expand customer accounts within the Self Service segment
- Own a book of business with the goal of protecting revenue and driving upsell and cross-sells
- Execute programmable sales plays to deliver revenue, gross margin, and gross profit results
- Work cross-functionally with product, finance, support, and services teams to execute renewals and drive DBNE
- Generate and maintain an accurate sales pipeline and forecast in Salesforce
- Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
- Work closely with marketing teams to align on messaging and campaigns
- Responsible for net new customer activations, transactional and solution selling, and closing deals
- Embody Twilio Magic values (ownership, customer empathy, empowerment, high standards, prioritization)
- May be required to travel occasionally for project or team in-person meetings
Requirements
- 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance
- Demonstrated track record of managing business forecasts and financial models
- Comfortable working with business and highly technical leaders and influencing their understanding
- Analytical account development strategy based on using data to find opportunities and prove value
- Entrepreneurial mindset with appetite to define processes and build programs
- Record of delivering revenue and gross profit results
- Excellent verbal and written communication skills
- Experience generating and maintaining accurate sales pipeline and forecasts using CRM (Salesforce)
- Understanding of Twilio’s communications API platform and ability to design solutions
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Health care insurance
- Retirement savings program / 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
- Eligible to participate in Twilio’s equity plan
- Eligible to earn commissions
- Remote-first work / flexible work arrangements
- Support for volunteering and donations via Twilio.org impact fund
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
closing experiencesales forecastingfinancial modelingdata analysisrevenue generationgross profit managementsolution sellingaccount development strategyautomation strategiescustomer activation
Soft skills
customer empathyownershipempowermenthigh standardsprioritizationanalytical thinkingcommunication skillsinfluencingentrepreneurial mindsetcollaboration
