Territory Manager
Coloplast
Customer Success Manager, Bilingual – English & Spanish
TeamViewer
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for assigned customers throughout their lifecycle
- Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty
- Drive product adoption by helping customers understand and maximize the value of TeamViewer’s solutions
- Monitor customer health, usage, and engagement to proactively address risks and identify opportunities
- Lead customer onboarding, training, and enablement to ensure smooth product implementation and usage
- Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly
- Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts
- Deliver regular business reviews and insights to demonstrate ROI and reinforce TeamViewer’s value
- Track, analyze, and report on key customer success metrics
Requirements
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role (preferably in SaaS or software)
- Bilingual (English & Spanish required)
- Strong communication, relationship management, and presentation skills
- Ability to understand technical concepts and explain them in simple terms
- Proven track record of driving customer adoption, retention, and satisfaction
- Highly organized with strong problem-solving skills and attention to detail
- Ability to analyze customer data to make educated decisions
- Collaborative mindset and experience working cross-functionally
- Comfortable using CRM and customer success tools (e.g., Salesforce, Planhat, or similar)
- Ability to travel up to 20% to customers or TeamViewer office locations (may include travel outside the United States)
