Customer Support Agent
OurRitual
Job Level
Mid-LevelSenior
About the role
- Collaborate with channel partnerships and sales teams to nurture relationships and drive partner growth
- Take full ownership of partner account management and develop strategies to expand existing partnerships
- Identify, qualify, and pursue new partnership opportunities within target verticals
- Educate partners on the Airwallex product suite and the partner journey
- Activate partners to grow client referrals and revenue contribution; manage day-to-day operations and maintenance of partners
- Deepen relationships with key partners, strengthen executive relationships, review performance, and identify improvements
- Coordinate with internal cross-functional teams including strategy, marketing, operations, and finance to deliver a seamless partner experience
- Support Airwallex's Canada expansion and shape go-to-market strategy (role based in Toronto)
Requirements
- 3+ years of experience in partnerships, business development, sales, marketing, or a related field
- Experience in negotiation and partnership proposal development preferred
- Experience with CRM and project management tools
- Strong analytical and problem-solving skills
- Excellent communication skill that enables close working relationships with key leaders internally and externally
- Experience in sales or working in payments, fintech or a fast-growing start-up (preferred)
