Associate Manager
TUMI Genomics
Job Level
Mid-LevelSenior
About the role
- Create a client experience that accurately reflects the ethos of the TUMI brand and build strong client relationships
- Drive sales through outstanding service and meet/exceed personal and store baseline goals for sales and KPI metrics (conversion, DPT, UPT, Client Data Capture)
- Display initiative: plan and prioritize, demonstrate strategic thinking, and champion change
- Take responsibility for performance, complete assigned tasks, and meet deadlines
- Train and develop associates through roleplay and coaching; monitor and assist Store Manager with associate training and quarterly personal development goalsetting
- Provide coaching and feedback using company tools; articulate strengths, goals and opportunities
- Assist Store Manager with networking and recruiting to hire high caliber team members
- Exercise strong written and verbal communication; demonstrate ethical conduct and promote organizational goals
- Remain calm and deescalate situations; collaborate effectively with team members
- Assist with managing store schedule, timecards, and payroll; maintain Tumi University Training; adhere to company policies
- Ensure store follows visual merchandising guidelines and enforce excellent client services (client books, thank you cards, event strategies)
Requirements
- Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment
- Values a collaborative environment and have an openness to feedback
- Ability to stand, move around the store, lift and push boxes that weigh 30 pounds, and use a ladder
- Strong sales and client experience, preferably in the luxury market
- Proven success in meeting sales goals and achieving KPI’s
- Flexible availability to work nights, weekends, mornings, and holidays as needed
- Strong sense of integrity and ability to lead by example
- Strong time management skills