TUMI Genomics

Assistant Manager

TUMI Genomics

full-time

Posted on:

Origin:  • 🇺🇸 United States • Pennsylvania

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Job Level

Mid-LevelSenior

About the role

  • Create a client experience that reflects the TUMI brand and build/maintain strong client relationships
  • Drive sales through outstanding service and meet/exceed individual and store baseline goals for personal sales and KPI metrics (conversion, DPT, UPT, Client Data Capture)
  • Display initiative: plan and prioritize, demonstrate strategic thinking, champion change, and take responsibility for performance
  • Train and develop store associates through roleplay and coaching; monitor and assist Store Manager with associate training and development; complete quarterly personal development goalsetting
  • Provide coaching and feedback: articulate strengths and opportunities, use company tools to foster a 360-degree coaching culture
  • Assist Store Manager with recruiting and maintaining bench strength of potential candidates
  • Exercise strong written and verbal communication, demonstrate ethical conduct, promote organizational goals, remain calm and deescalate situations, and collaborate effectively with team
  • Assist Store Manager with managing store schedule, timecards, and payroll; maintain Tumi University Training; adhere to company policies and procedures
  • Ensure store follows visual merchandising guidelines; enforce client service practices (client books, thank you cards, event strategies) to ensure a consistent superior client experience

Requirements

  • Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment
  • Values a collaborative environment and have an openness to feedback
  • Willingness to stand, move around the store, lift and push boxes that weigh 30 pounds, and use a ladder to complete job duties
  • Strong sales and client experience, preferably in the luxury market
  • Proven success in meeting sales goals and achieving KPI’s
  • Flexible availability to work nights, weekends, mornings, and holidays as needed
  • Strong sense of integrity and ability to lead by example
  • Strong time management skills