Associate Manager
TUMI Genomics
Job Level
JuniorMid-Level
About the role
- Create a client experience that accurately reflects the ethos of the TUMI brand and build/maintain strong client relationships.
- Drive sales through outstanding service and meet/exceed individual and store baseline goals for personal sales and KPI metrics (conversion, DPT, UPT, Client Data Capture).
- Embody company culture of coaching, practice skills with store team, and provide constructive feedback to team members.
- Demonstrate organizational core values, openness to new ideas, and complete quarterly personal development goal setting.
- Exercise strong verbal and written communication, utilize active listening, adjust communication to audience, and deescalate situations.
- Manage personal timecards, stay up to date with training, complete assigned tasks, and adhere to company policies and procedures.
- Ensure store follows visual guidelines and cleanliness standards; execute client engagement strategies (client books, thank you cards, events) to ensure superior client experience.
Requirements
- Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
- Value a collaborative environment and have an openness to feedback.
- The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
- Have strong sales and client experience, preferably in the luxury market.
- Can demonstrate proven success in meeting sales goals and achieving KPI’s.
- Flexible availability to work nights, weekends, mornings, and holidays as needed.
- Have a strong sense of integrity and an ability to lead by example.
- Have strong time management skills.
