Assistant Manager
TUMI Genomics
Salary
💰 $24 - $29 per hour
Job Level
Mid-LevelSenior
About the role
- Create a client experience that reflects the TUMI brand while building and maintaining strong client relationships and driving sales
- Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture
- Display initiative; plan and prioritize; demonstrate strategic thinking and champion change
- Take responsibility for performance; complete assigned tasks and meet deadlines
- Train and develop store associates through roleplay and coaching; monitor and assist Store Manager with training and development
- Provide coaching and feedback; use company tools to create a 360-degree coaching culture
- Assist Store Manager with recruiting and networking to hire high-caliber team members
- Exercise strong written and verbal communication; adapt communication across levels
- Demonstrate ethical conduct and promote organizational goals; remain calm and deescalate situations
- Assist Store Manager with managing store schedule, timecards, and payroll; maintain Tumi University Training and adhere to company policies
- Ensure store follows visual guidelines and directives; enforce excellent client services through client books, thank you cards, and event strategies to ensure consistent superior client experience
Requirements
- Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment
- Values a collaborative environment and have an openness to feedback
- Must be able to stand, move around the store, lift and push boxes that weigh 30 pounds, and use a ladder to complete job duties
- Strong sales and client experience, preferably in the luxury market
- Proven success in meeting sales goals and achieving KPI’s
- Flexible availability to work nights, weekends, mornings, and holidays as needed
- Strong sense of integrity and ability to lead by example
- Strong time management skills