Associate Manager
TUMI Genomics
Job Level
JuniorMid-Level
About the role
- Create a client experience reflecting the brand while building and maintaining strong client relationships and driving sales through outstanding service.
- Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
- Display initiative, plan and prioritize, champion change, take responsibility for performance and complete assigned tasks and deadlines.
- Train and develop staff through roleplay and coaching, assist Store Manager with training and development, complete quarterly goalsetting.
- Provide coaching and feedback, create a 360-degree coaching culture, be solution oriented and open to feedback.
- Exercise strong written and verbal communication, adapt communication, demonstrate ethical conduct, promote business goals, deescalate situations, and collaborate with team.
- Manage personal timecards, maintain Tumi University Training, adhere to company policies.
- Ensure visual merchandising guidelines, enforce excellent client services using client books and thank you cards, execute event strategies, ensure consistent superior client experience.
Requirements
- Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
- Value a collaborative environment and have an openness to feedback.
- The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
- Have strong sales and client experience, preferably in the luxury market.
- Can demonstrate proven success in meeting sales goals and achieving KPI’s.
- Flexible availability to work nights, weekends, mornings, and holidays as needed.
- Have a strong sense of integrity and an ability to lead by example.
- Have strong time management skills.