TUMI Genomics

Associate Manager

TUMI Genomics

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Create a client experience that accurately reflects TUMI’s brand while building and maintaining strong client relationships and driving sales through outstanding service.
  • Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
  • Display initiative: plan and prioritize, demonstrate strategic thinking, champion change, take responsibility for performance, complete assigned tasks and meet deadlines.
  • Train and develop others through roleplay and coaching; monitor and assist the Store Manager with training and development; complete quarterly goalsetting for personal development.
  • Provide coaching and feedback: articulate strengths, goals and opportunities; use company tools to create a 360-degree coaching culture.
  • Exercise strong written and verbal communication; adapt communication; demonstrate ethical conduct; remain calm and deescalate situations; collaborate effectively with team.
  • Compliance: manage personal timecards, maintain Tumi University Training, and adhere to company policies and procedures.
  • Visual merchandising and client experience: ensure store follows visual guidelines; enforce client services using client books, thank you cards and event strategies; ensure a consistent superior client experience.

Requirements

  • Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
  • Value a collaborative environment and have an openness to feedback.
  • The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
  • Have strong sales and client experience, preferably in the luxury market.
  • Can demonstrate proven success in meeting sales goals and achieving KPI’s.
  • Flexible availability to work nights, weekends, mornings, and holidays as needed.
  • Have a strong sense of integrity and an ability to lead by example.
  • Have strong time management skills.