Manager

• Create a client experience that accurately reflects the ethos of the TUMI brand while building and maintaining strong client relationships and driving sales through outstanding service.
• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display initiative: plan and prioritize, think strategically, champion change, take responsibility for performance, complete assigned tasks and meet deadlines.
• Train and develop others through roleplay and coaching; monitor and assist the Store Manager with training and development for store associates; complete quarterly personal development goalsetting.
• Provide coaching and feedback, articulate strengths/goals/opportunities, be solution oriented and utilize company tools to create a 360-degree coaching culture.
• Exercise strong written and verbal communication; adapt communication upwards, laterally and to the team; demonstrate ethical conduct and promote business goals.
• Ability to remain calm and deescalate situations; collaborate effectively with team members.
• Manage personal timecards to ensure payroll accuracy; maintain Tumi University training; adhere to company policies and procedures.
• Ensure store follows visual guidelines and directives; enforce excellent client services through client books, thank you cards and event strategies; ensure consistent superior client experience.

Associate Manager

Job Level

About the role

Requirements