Associate Manager
TUMI Genomics
Job Level
JuniorMid-Level
About the role
- Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
- Display initiative: plan and prioritize, demonstrate strategic thinking, champion change, take pride in work, and complete assigned tasks and meet deadlines.
- Training and Developing: help teach others training content through roleplay and coaching; monitor and assist the Store Manager with training and development; complete quarterly personal development goalsetting.
- Coaching and Feedback: articulate strengths, goals and opportunities; be solution oriented; utilize company tools to create a 360-degree coaching culture; be open to feedback.
- Communication and Relationship Building: exercise strong written and verbal skills; adapt communication upwards, laterally and to team; demonstrate ethical conduct; promote business goals; deescalate situations; collaborate effectively.
- Compliance: manage personal timecards for payroll accuracy; maintain Tumi University Training; adhere to company policies and procedures.
- Visual Merchandising/Client Experience: ensure store follows visual guidelines; enforce excellent client services using client books, thank you cards and event strategies; ensure a consistent superior client experience.
Requirements
- Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
- Value a collaborative environment and have an openness to feedback.
- The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
- Have strong sales and client experience, preferably in the luxury market.
- Can demonstrate proven success in meeting sales goals and achieving KPI’s.
- Flexible availability to work nights, weekends, mornings, and holidays as needed.
- Have a strong sense of integrity and an ability to lead by example.
- Have strong time management skills.