Associate Manager
TUMI Genomics
Associate Manager
TUMI Genomics
part-time
Posted on:
Origin: • 🇺🇸 United States • Arizona
Visit company websiteJob Level
JuniorMid-Level
About the role
- Create a client experience that accurately reflects the ethos of the TUMI brand and build strong client relationships.
- Drive sales through outstanding service and meet/exceed individual and store baseline goals for personal sales and KPI metrics (conversion, DPT, UPT, Client Data Capture).
- Display initiative: plan, prioritize, think strategically, champion change, and take responsibility for completing tasks and deadlines.
- Train and develop associates via roleplay and coaching; assist Store Manager with associate training and complete quarterly personal development goalsetting.
- Provide coaching and feedback, utilize company tools to create a 360-degree coaching culture, and be open to feedback.
- Exercise strong written and verbal communication; adapt communication to different audiences and collaborate effectively with the team.
- Maintain compliance: manage personal timecards, maintain Tumi University training, and adhere to company policies and procedures.
- Ensure visual merchandising follows guidelines, enforce excellent client services (client books, thank you cards, events), and ensure a consistent superior client experience.
Requirements
- Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
- Value a collaborative environment and have an openness to feedback.
- The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
- Have strong sales and client experience, preferably in the luxury market.
- Can demonstrate proven success in meeting sales goals and achieving KPI’s.
- Flexible availability to work nights, weekends, mornings, and holidays as needed.
- Have a strong sense of integrity and an ability to lead by example.
- Have strong time management skills.