Tufts University School of Dental Medicine

Administration

• Serves as primary escalation point for complex FMLA and multi-jurisdictional leave cases; partners with Senior ADA Specialist when accommodation is required.
• Interacts with the State of Massachusetts to provide MAPFML employer documentation to the state, including reports to ensure compliance with labor laws and regulations.
• Provides advanced guidance to employees and managers on leave policies, eligibility, and procedures.
• Resolves escalated or complex leave cases, including intermittent leave, overlapping regulations, etc.; partners directly with Senior ADA Specialist on ADA‑related scenarios.
• Conducts audits of leave cases and payroll records to ensure proper documentation and adherence to company policies.
• Trains team members on the effective use of technology, process updates and changes to leave laws.

Leave Administrator

Manager

• Manage a designated caseload to coordinate and complete timely assessment, planning, implementation and evaluation of discharge plans and care transitions.
• Collaborate with physician, healthcare team, and the patient/family in decision making and planning of care.
• Maintain documentation of assessment findings, discharge arrangements, and actions taken according to departmental guidelines.

RN Case Manager

Executive Assistant

• Provides administrative and business support to achieve operational goals
• Produces documents and handles various administrative tasks
• Coordinates meetings and arranges appointments
• Assists executive by relieving them of complex details

Executive Assistant III

General

• Serves as primary point of contact for HR queries and requests related to HR data, Workday navigation and HR/Payroll policies and procedures.
• Resolves employee inquiries or issues by applying standard administrative procedures and agreed practices and policies.
• Provides transactional support to process changes to employee data, review and analyze HR data for accuracy and compliance purposes.
• Escalates non-routine matters / specialized requests to appropriate escalation, including Manager, HR Business Partners and HR Communities.
• Balances multiple employee requests and inquiries at any given time, utilizing time and project management skills to smoothly deliver timely, effective solutions.
• Promotes use of the Employee Service Center within the broader organization, contributing to the development of trainings that explain what the Employee Service Center is, what types of issues it solves, and how to use Workday Help Case management.
• Delivers strong customer service, gauging stakeholder needs and personality in order to adapt strategy to specific needs and promote effective issue resolution.
• Maintains organized records of common employee solutions, sharing findings with other Employee Service Center employees, mitigating rework, and increasing efficiency.
• Provides great customer service by promptly responding to inquiries and ensuring a consistent staff and people manager experience.

Employee Service Center Specialist

Therapist

• Evaluates, develops and implements specific treatment programs for individual patients according to the principles and practices of physical therapy
• Supervises staff therapists and senior therapists
• Responsible for program planning for provision of efficient and quality therapy services
• Monitors and distributes referrals and handles a patient caseload
• Documents all age-appropriate patient care treatments in the medical record

Outpatient Physical Therapist, New Grads Welcome

Patient Service Representative

• Conducts Pre-Registration tasks for specified inpatients and outpatients prior to their date of service
• Collects demographic, financial, and clinical information necessary for financial clearance of scheduled patients
• Obtains consent for treatments and authorizations as necessary
• Verifies the validity of insurance coverage via eligibility tools
• Collects the appropriate information for auto and worker’s compensation registrations
• Notifies patient of financial liabilities as determined by insurance benefits
• Takes an active role in the collection of patient payments
• Posts collected payments in system of record
• Provides Financial Counselor contact information to patients qualifying for state-sponsored financial assistance
• Obtains authorization, pre-certification, referral, and/or notification as necessary

Patient Service Representative, Per Diem

• Perform cardiac ultrasound procedures on assigned patients according to the policies, procedures, philosophy, and objectives of the department and hospital
• Perform cardiac ultrasound procedures that follow radiological standards in a safe, accurate and timely manner, meet the American College of Radiology (ACR) imaging standards and allow the radiologist and/or physician to make a radiological diagnosis
• Work cooperatively within departments and other service lines to create a system of quality health care
• Work independently as required

Pediatric Cardiac Sonographer

• Provides administrative and business support to the organization in order to achieve operational goals
• Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment
• Serves as office coordinator for the department and manages the departmental operating budget
• Relieves executive of complex details and advanced administrative duties
• Attends meetings of committees/boards and communicates with a wide variety of high-level executives and officials to exchange critical or sensitive information
• Coordinates scheduling, meeting coordination, and project implementation.

Executive Assistant II

Compliance

• Initiates and oversees the development of a comprehensive Safety, Quality, and Performance Improvement program inclusive of the analysis and trending of data related to initiatives.
• Provides strategic oversight for patient safety and quality committees with accountability for distribution of organizational communication.
• Provides overall direction necessary to ensure clinical services are provided in accordance with standards established through state and federal regulations, including National Patient Safety Goals, and are evidence-based.
• Accesses organizational compliance related to clinical care in collaboration with entity leadership and staff.
• Identifies areas of vulnerability and directs the development of strategies to enhance compliance.
• In conjunction with medical staff and system leadership, directs and coordinates safety, quality, and performance improvement initiatives.
• In collaboration with clinical staff and leadership, participates in the monitoring, reporting and improvement activities related to clinical guidelines, healthcare quality and safety initiatives, accreditation, and regulatory requirements.
• Manage department staff in the performance of duties, setting standards, providing development and training, perform evaluations and set goals.
• Prepare standard reports for leadership and board use.
• Manage a team of coding clinicians, providing oversight of accuracy, performance metrics and consistent and timely submissions.
• Leads program and location through CMS survey- complete audit and documentation request.
• Represent Care at Home on system wide quality initiatives.

Director of Compliance, Quality & Risk – Home Care & Hospice

Medical Billing and Coding

• Reviews medical records to assure accurate specificity of diagnoses and procedures for inpatient admissions
• Effectively utilizes ICD-10 CM and PCS codes according to coding guidelines
• Communicates effectively with providers and/or all appropriate staff regarding missing information such as diagnosis, procedure, and documentation issues
• Manages the creation of deficiencies, within Epic, for missing documentation
• Works with leadership to review denial reports as well as participating in internal and external audits
• Informs supervisor of unusual/problematic accounts, issues, concerns, and opportunities for improvement
• Attends meetings and education sessions as requested
• Performs any other related duties as assigned

Inpatient Coding Specialist, Coder III

Financial Planning and Analysis

• Perform a variety of financial activities, including accounting, financial analysis, audit, tax, and collections
• Conduct financial modeling to measure and forecast potential impacts of financial transactions and corporate development activities
• Provide timely financial analysis and reporting of product and service line profitability