Tufts University School of Dental Medicine

Operations

• Provides visionary leadership in the development of Tufts Medicine’s advancement services infrastructure.
• Leads, mentors, and manages a growing team within advancement services.
• Establishes a robust advancement services strategy.
• Works closely with the Chief Development Officer and senior leadership.
• Oversees the creation and maintenance of the central constituent relationship management (CRM) database.
• Implements best practices for data entry, integrity, security, and confidentiality.
• Develops data-driven strategies to improve the quality of donor and gift data.
• Builds and manages a streamlined gift processing function.
• Partners with the finance department to establish efficient reconciliation processes.
• Ensures compliance with donor restrictions.
• Develops and manages systems for reporting and analyzing fundraising performance.
• Provides strategic insights to senior leadership.
• Establishes metrics and performance dashboards.
• Provides strategic direction for prospect research.
• Ensures moves management activities are tracked within the CRM.

System Director – Advancement Services and Operations

Human Resources

• Serves as the system owner and subject-matter expert for UKG Advanced Scheduler, including schedule templates, staffing matrices, self-scheduling, shift differentials, labor distribution, and fatigue management.
• Leads optimization of scheduling workflows to support nursing, clinical departments, support services, and centralized staffing teams.
• Partners with Clinical Operations and other leaders to align scheduling practices with staffing policies, union rules, and productivity targets.
• Oversees configuration and testing for new scheduling features, enhancements, and upgrades.
• Leads complex configuration work within UKG Pro WFM modules including Timekeeping, Accruals, Attendance, and related WFM components.
• Coordinates release management, including configuration changes, regression testing, and migration activities.
• Provides advanced troubleshooting and escalated support for critical scheduling and timekeeping issues.
• Delivers system training and guidance for leaders, superusers, and schedulers.
• Ensures data integrity and audit readiness for scheduling, punch data, pay rules, and labor allocation.
• Supports operational dashboards and staffing metric development.
• Upholds system governance standards and change-control processes.
• Leads validation and QA cycles, ensuring business rules are correctly maintained.
• Models continuous improvement, user-centric design, and system stewardship.

HRIS Lead, Advanced Scheduler

• Serves as the subject-matter expert for UKG inbound and outbound integrations, including file-based interfaces, API-driven data exchanges, event-based integrations, and SFTP processes.
• Maintains, monitors, and troubleshoots all UKG interfaces to ensure timely and accurate data transmission across HR, Payroll, Finance, and clinical systems.
• Partners with IT and vendors to design, test, implement, and optimize integration workflows, ensuring scalability and adherence to Tufts Medicine’s integration architecture.
• Leads root-cause analysis on integration failures and partner on long-term solutions to prevent recurring issues.
• Configures and maintains UKG modules that interact with integrations (e.g., Timekeeping, Accruals, Person Data, Job Data).
• Supports UKG release management including testing integrations against new features, patches, and upgrades.
• Ensures data mapping, data transformations, event triggers, and interface schedules align with business processes and security requirements.
• Maintains documentation of integration designs, file layouts, data dictionaries, and workflow diagrams.
• Serves as a liaison between HR Technology, IT, Payroll, HR Operations, Finance, and clinical departments to understand data needs and system dependencies.
• Leads requirements gathering sessions for new data feeds, interface enhancements, and system-to-system connectivity.

Senior HRIS Analyst, Advanced Scheduler

Community Manager

• Perform IT application implementation, optimization, and support activities.
• Work on moderately complex to complex applications that are critical to operations.
• Work independently with minimal technical guidance in the performance of duties.
• Lead small to medium size complex projects with oversight.

Applications Analyst II, PB Claims/Remittance – Community Connect

Medical Billing and Coding

• Performs accurate and timely reviews and validations of Medicare, Medicaid, Commercial HCCs and DxCG’s through medical record reviews.
• Reviews provider documentation for ICD-10-CM codes.
• Summarizes findings for internal and external parties and provides provider education when necessary.
• Performs ongoing audits of medical records to ensure coding accuracy.
• Collaborates with Director Risk Adjustment Operations/NEQCA staff and vendors to identify and submit coding adjustments.

Risk Adjustment Coder

Analyst

• Perform IT application implementation, optimization, and support activities.
• Work on moderately complex to complex applications that are critical to operations.
• Lead small to medium size complex projects with oversight.
• Collaborate with end users to understand and define requirements.
• Execute testing and identify issues.
• Provide support during application implementation events, including occasional off-hours support.

Applications Analyst II – Epic Inpatient Orders

Cloud Engineer

• Design and implement cloud infrastructure on AWS, ensuring scalability, security, and high availability
• Ensure all solutions align with the AWS Well-Architected Framework and implement and Manage AWS Security Best Practices
• Collaborate with developers, architects, and other stakeholders to define technical requirements and create solutions that align with business goals
• Optimize cloud resources to enhance performance, reduce costs, and ensure efficient use of AWS services
• Automate infrastructure provisioning and deployment using Infrastructure as Code (IaC) tools such as CloudFormation, Terraform, or Ansible
• Monitor and troubleshoot cloud environments to resolve performance, security, or operational issues
• Ensure compliance with security and regulatory standards
• Support cloud migration projects by assessing on-premises environments and developing migration strategies to AWS
• Provide technical support and guidance to development teams, ensuring proper use of AWS services and best practices
• Identify opportunities for cost optimization, recommending and implementing changes to reduce operational expenses while maintaining system performance
• Document and update system configurations, procedures, and best practices
• Remain current on system updates, capabilities, enhancements, and best practices to continuously improve the performance, security, and scalability of the system infrastructure
• Participate in on-call rotations or provide after-hours support as needed to ensure 24/7 uptime of mission-critical cloud services
• Provide training and technical guidance to internal teams on AWS services, architecture, and best practices