Employee Service Center Specialist

Tufts University School of Dental Medicine

HR specialist handling employee queries related to HR data, Workday navigation, policies. Providing transactional support and delivering customer service in a remote role with eastern time zone adherence.

Posted 7/17/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR data management and Workday navigation, providing effective transactional support and customer service. Capable of balancing multiple inquiries while maintaining compliance and accuracy in HR processes.

Highest-signal resume keywords

Workday ExperienceHR Data ManagementCustomer Service ExcellenceTime ManagementProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HR Data AnalysisEmployee Data ProcessingCompliance ReviewAdministrative Procedures

Soft Skills

Effective CommunicationProblem SolvingAdaptability

Tools & Technologies

WorkdayEmployee Service Center

Industry Keywords

Human ResourcesPayroll PoliciesEmployee InquiriesStakeholder Engagement

About the role

Key responsibilities & impact

Serves as primary point of contact for HR queries and requests related to HR data, Workday navigation and HR/Payroll policies and procedures.
Resolves employee inquiries or issues by applying standard administrative procedures and agreed practices and policies.
Provides transactional support to process changes to employee data, review and analyze HR data for accuracy and compliance purposes.
Escalates non-routine matters / specialized requests to appropriate escalation, including Manager, HR Business Partners and HR Communities.
Balances multiple employee requests and inquiries at any given time, utilizing time and project management skills to smoothly deliver timely, effective solutions.
Promotes use of the Employee Service Center within the broader organization, contributing to the development of trainings that explain what the Employee Service Center is, what types of issues it solves, and how to use Workday Help Case management.
Delivers strong customer service, gauging stakeholder needs and personality in order to adapt strategy to specific needs and promote effective issue resolution.
Maintains organized records of common employee solutions, sharing findings with other Employee Service Center employees, mitigating rework, and increasing efficiency.
Provides great customer service by promptly responding to inquiries and ensuring a consistent staff and people manager experience.

Requirements

What you’ll need

Bachelor's degree in Human Resources, Business Administration, or a related field OR Associate’s degree in Human Resources, Business Administration, or a related field AND Two (2) years of Human Resources or relevant business experience OR High School Diploma or equivalent AND Four (4) years of Human Resources or relevant business experience
Experience with Workday

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements
professional development