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Patient Service Representative, Per Diem
Tufts University School of Dental MedicinePatient Service Representative responsible for interviewing inpatients and outpatients to obtain registration data at Tufts Medicine. Collecting insurance verification and facilitating patient access services.
About the role
Key responsibilities & impact- Conducts Pre-Registration tasks for specified inpatients and outpatients prior to their date of service
- Collects demographic, financial, and clinical information necessary for financial clearance of scheduled patients
- Obtains consent for treatments and authorizations as necessary
- Verifies the validity of insurance coverage via eligibility tools
- Collects the appropriate information for auto and worker’s compensation registrations
- Notifies patient of financial liabilities as determined by insurance benefits
- Takes an active role in the collection of patient payments
- Posts collected payments in system of record
- Provides Financial Counselor contact information to patients qualifying for state-sponsored financial assistance
- Obtains authorization, pre-certification, referral, and/or notification as necessary
Requirements
What you’ll need- High school diploma or equivalent
- One (1) year of experience in customer service setting, hospital registration, medical office, insurance, etc.
- Computer literacy required including familiarity with word documents, Excel spreadsheets, email applications and be able to learn new applications
- Strong customer service skills including excellent interpersonal and telephone skills
- Experience using computer-based, patient registration systems
- Thorough understanding of private insurance, Medicare, and Medicaid programs
- Knowledge of medical terminology
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Patient Registration SystemsFinancial Clearance ProcessesInsurance Coverage VerificationDemographic Information CollectionClinical Information Collection
Soft Skills
Interpersonal SkillsTelephone Skills