TTECH

Analyst

• Collaborate with stakeholders to gather, analyze, and document business requirements for the digital platform.
• Develop and maintain functional specifications, use cases, and workflow diagrams to communicate requirements to the development team.
• Write SQL queries for analysis against databases.
• Perform gap analyses to identify potential areas for improvement and provide recommendations.
• Ensure requirements are clearly understood and resolve any ambiguities.
• Facilitate workshops and meetings with stakeholders to elicit requirements and collect feedback.
• Work closely with project managers, developers, and QA teams to ensure requirements are met throughout the development lifecycle.
• Participate in the testing process to validate that developed solutions meet the specified requirements.
• Provide ongoing support and maintenance for the digital platform, addressing issues and implementing improvements as needed.
• Stay up to date with industry trends and best practices in project development and requirements management.

Big Data Analyst – Mid-level

Operations

• Monitor environments, analyze alerts, log incidents and notify internal teams. Responsible for maintaining stable operations and communicating critical events.
• Manage batch jobs, control job conditions, analyze logs, monitor queues and schedules, and maintain critical processing routines.
• Administer, maintain and optimize databases in critical environments, focusing on high availability, performance, security and advanced troubleshooting.
• Support Windows Server environments and virtualization platforms, ensuring stability, security and availability.
• Administer and support Linux and Unix servers in critical environments, ensuring performance, availability and security. Responsible for automation, continuous improvement, advanced support and participation in modernization and cloud migration projects. Interact with international teams and operate in highly complex environments.
• Administer network equipment, ensuring connectivity, stability and security in highly critical datacenters. Responsible for advanced configurations on Cisco Nexus switches, F5 load balancers and SD‑WAN solutions, as well as applying updates and supporting multiple infrastructure disciplines. Work collaboratively in sensitive, continuous operations.
• Support security environments by administering firewalls, VPNs, IPS and protection policies. Responsible for implementing rules, conducting analyses, documenting processes, ensuring compliance and responding to incidents in mission‑critical environments. Provide support to internal customers, gather requirements and perform technical security operations.

Talent Pool – Infrastructure & Operations

Consultant

• Administration of the entire Monitoring/Observability environment - Zabbix, Grafana, Prometheus, OpenTelemetry;
• Build and maintain dashboards in Grafana;
• Knowledge of Cloud Computing environments (Azure, AWS and/or GCP);
• Knowledge of VMWare environments;
• Knowledge of database environments (SQL, Oracle, MySQL, PostgreSQL);
• Provide operational support from a monitoring/observability standpoint for cloud-hosted mission-critical systems;
• Handle incidents escalated by the support team that are related to monitoring/observability;
• Provide advisory support in Public Cloud projects;
• Support all aspects of the service lifecycle through configuration, change, service, incident and problem management based on industry best practices (ITIL);
• Support internal teams including support, deployment, SecOps, DevOps and consultants;
• Identify issues and implement necessary fixes to the client environment;
• Perform root cause analysis and prepare RCAs;
• Execute and/or validate technical procedures;

Cloud Consultant – Observability

Business Development Rep

• Identificar, prospectar e desenvolver novas oportunidades de serviços e soluções AWS em grandes contas do segmento enterprise.
• Conduzir reuniões de descoberta (discovery) para mapear necessidades técnicas, desafios de negócio e oportunidades de modernização e migração para cloud.
• Trabalhar em conjunto com arquitetos de soluções e equipes técnicas para construir propostas aderentes às necessidades dos clientes.
• Elaborar business cases, análises de ROI e justificativas técnicas/financeiras que suportem a decisão do cliente.
• Gerenciar todo o pipeline de oportunidades no CRM, garantindo previsões de vendas acuradas e governança do funil.
• Engajar e influenciar decisores em múltiplos níveis, incluindo CIO, CTO, CFO e Heads de Tecnologia.
• Conduzir negociações complexas e assegurar o fechamento das oportunidades dentro dos prazos estabelecidos.
• Colaborar com a AWS e com parceiros estratégicos para expandir o alcance das soluções e acelerar ciclos de venda.
• Contribuir para o crescimento de receitas, adoção de workloads estratégicos e expansão da presença da empresa dentro do cliente.

Business Development Manager – AWS

• Advanced Technical Support: Provide high-level support for resolving complex and critical issues in LTE CORE networks.
• Performance Analysis: Monitor and analyze network performance, identify areas for improvement, and implement appropriate solutions.
• Technical Consulting: Act as a technical consultant with clients, proposing improvements and optimizations for network operations.
• Cross-functional Collaboration: Work alongside engineering and operations teams to implement updates, patches, and system improvements.
• Training and Enablement: Develop and deliver training and workshops for N1 and N2 support teams to build technical capability.
• Documentation and Reporting: Create and maintain consistent technical documentation, including diagnostics, implemented solutions, and recommendations for improvement.

Telecom Consultant for Private 4G and 5G Networks – CORE Specialist

• Centrally monitor the AMI solution, providing first-line incident response, event communication and control.
• Support remote certifications for replacement of smart water meters, assisting field technicians.
• Perform assessment and diagnosis of incidents, performance events and problems.
• Generate reports on technical, service and contractual indicators (KPIs).
• Respond to requests from automation and development teams for digitizing operational processes, performing acceptance (homologation) testing and evaluating new smart meter manufacturers.

Big Data Analyst – Mid-level

Talent Pool – Infrastructure & Operations

Cloud Consultant – Observability

Business Development Manager – AWS

Telecom Consultant for Private 4G and 5G Networks – CORE Specialist

Senior Operations Analyst – NOC, AMI Water