TrueScripts Management Services

Business Development Rep

• Build and execute a regional business development strategy focused on broker, consultant, and employer-led opportunities
• Cultivate and deepen relationships with employee benefits brokers, consultants, and employer decision-makers
• Lead complex, consultative sales cycles from initial discovery through close, often involving PBM repricing, RFPs/RFIs, and finalist presentations
• Clearly articulate TrueScripts’ PBM model, pricing approach, clinical strategy, and value proposition to sophisticated stakeholders
• Serve as the primary sales lead for PBM quote activity, collaborating with internal pricing, operations, and clinical teams
• Maintain accurate pipeline forecasts and sales activity within CRM
• Consistently achieve and exceed new business revenue targets
• Partner with Client Success to ensure smooth client onboarding and long-term retention
• Bring forward market intelligence on PBM trends, competitive positioning, and broker feedback to inform leadership decisions

National Director – Business Development

Pharmacist

• Account Inquiries & Claims Processing
• Assist TrueScripts' members with pharmacy claims processing and plan benefits
• Receive phone calls/emails from members, clients, pharmacies and/or physician offices
• Troubleshoot claim processing problems and/or inquiries in claims adjudication system
• Respond to website inquiries
• Become proficient in all aspects of claims adjudication system
• Communicate escalated member service concerns to manager
• Account Support QA testing for client transitions/changes
• Complete pharmacy contact sheet for fax notifications
• Claims Logging, Invoicing & Reporting
• Log Specialty Care, Brand Care, Paper Claims, and Fee for Prior Authorizations on SharePoint
• Log Specialty and Non-Specialty Prior Authorization approvals on SharePoint
• Prepare and send weekly/monthly invoices to the Accounting team
• Document actions and outcomes in the client database

Member Care Advocate – Pharmacy Technician

Accounting Manager

• Assist in client invoicing including but not limited to client set-up, client account maintenance, client reporting requests and collections.
• Other responsibilities will include account reconciliation, commissions, and rebate assistance.
• Prepare weekly and monthly invoices, detailed reports, and correspondence
• Update and maintain detailed work instructions on the invoicing process
• Maintain accurate client contacts
• Provide clients, TPAs, and brokers with requested reporting on a weekly or monthly basis
• Coordinating the collections of past due accounts
• Perform quality audits of client data
• Monthly account reconciliation and analysis, including bank reconciliations for all cash accounts
• Calculate quarterly rebates and prepare backup, communication, and payments for client distribution
• Maintain monthly cash flow analysis and share with executive team monthly

Accounts Payable / Accounts Receivable

Customer Success Manager

• Work strategically with the team for client satisfaction and service delivery.
• Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis.
• Collaborate with internal teams including account management, clinical, member care, business analyst, data analytics, and business development.
• Assist with the execution of the client communication plan.
• Coordinate aspects of client review meetings including document preparation and reporting.
• Coordinate and participate in client meetings such as implementation calls, open enrollment events, vendor/benefit fairs, etc.
• Work directly with Client Success Executive on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities.
• Be proficient in CRM and all aspects of proprietary software used for claims adjudication.
• Adjust plan parameters as directed by the client/broker.
• Provide reporting as needed to client/broker/TPA.
• Prepare and provide reporting as needed to client/broker/TPA.
• When required, log, print, and mail ID cards.
• Ensure CRM data input is accurate and complete.
• Prepare client support documents as needed.
• Execute the onboarding process involving the client, broker, TPA and data vendor.
• Participate in introductory/enrollment meetings with employees. Perform other duties as assigned by Client Success Executive.

National Director – Business Development

Member Care Advocate – Pharmacy Technician

Accounts Payable / Accounts Receivable

Client Success Manager – PBM