TrueScripts Management Services

Billing Specialist

• Assist in client invoicing including but not limited to client set-up, client account maintenance, client reporting requests and collections
• Other responsibilities will include account reconciliation, commissions, and rebate assistance
• Prepare weekly and monthly invoices, detailed reports, and correspondence
• Update and maintain detailed work instructions on the invoicing process
• Provide clients, TPAs, and brokers with requested reporting on a weekly or monthly basis
• Payment application and reconciliation
• Monthly account reconciliation and analysis, including bank reconciliations for all cash accounts
• Prepare backup, communication, and payments for executive approval
• Calculate quarterly rebates
• Maintain monthly cash flow analysis and share with executive team monthly
• Perform other duties as assigned

Client Reporting and Billing Specialist

Customer Success Manager

• Act as a senior liaison between TrueScripts and our clients.
• Leverage your expertise to drive business growth by ensuring client renewal and retention.
• Lead the strategic account team (including client success, clinical, and data analytics) as the quarterback with full ownership of client satisfaction and service delivery.
• Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis.
• Oversees execution of communication plan.
• Developing strong internal and client relationships through proactive interactions and strong verbal and written communication skills.
• Collaborating with internal teams including account management, clinical, member care, business analyst, data analytics, and business development.
• Work directly with your POD on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities.
• Execute client renewals by building lasting relationships with key client stakeholders.
• Provide leadership to coordinate all aspects of client review meetings including scheduling, reporting, materials, accommodations, etc.
• Be proficient in CRM and all aspects of proprietary software used for claims adjudication.
• Work directly with your POD to adjust plan parameters as directed by the client/broker.
• Participate in introductory/enrollment meetings with employees.

Client Success Executive – Pharmacy Benefit Management

Accountant

• Assist in client invoicing including but not limited to client set-up, client account maintenance, client reporting requests and collections
• Setup and maintain client accounts
• Prepare weekly and monthly invoices, detailed reports, and correspondence
• Update and maintain detailed work instructions on the invoicing process
• Maintain accurate client contacts
• Work with Client Success Team for all client onboarding activities
• Perform quality audits of client data
• Provide clients, TPAs, and brokers with requested reporting on a weekly or monthly basis
• Provide adhoc reports or supporting backup reports, as requested
• Payment application and reconciliation
• Coordinates collections of past due accounts
• Provide A/R reporting to brokers and management as needed
• Monthly account reconciliation and analysis, including bank reconciliations for all cash accounts
• Prepare backup, communication, and payments for executive approval
• Calculate monthly commissions
• Calculate quarterly rebates
• Maintain monthly cash flow analysis and share with executive team monthly
• Update and determine monthly cash flow buckets
• Perform other duties as assigned

Staff Accountant

Digital Marketing

• Plan, coordinate, and execute multi-channel digital marketing campaigns, promotional strategies for events, email campaigns, social and paid media, to drive engagement and brand awareness.
• Develop and support marketing campaigns in our marketing automation platform.
• Assist with website updates, SEO/GEO/AEO optimization, and landing page creation to support lead generation and visibility.
• Work closely with business development, product development, and client success teams to ensure marketing efforts support broader business objectives.
• Write, edit, and publish engaging content for blogs, newsletters, and social platforms.
• Ensure messaging is aligned with brand voice and audience needs.
• Assist in developing marketing collateral, including brochures, flyers, and PowerPoint presentations.
• Support internal initiatives by creating engaging communication materials, such as emails, newsletters, and team updates.
• Ensure internal alignment with external marketing campaigns and company goals.
• Monitor and report on marketing campaign performance using analytics tools.
• Manage ad-hoc marketing projects and initiatives as assigned.

Client Reporting and Billing Specialist

Client Success Executive – Pharmacy Benefit Management

Staff Accountant

Digital Marketing Specialist