TrueScripts Management Services

Software Engineer

• Develop and manage secure websites and APIs for data transfer
• Create and maintain Blazor web applications
• Create and manage Azure Functions
• Design and maintain SQL Server tables in Azure cloud
• Create and maintain SQL stored procedures
• Monitor and debug daily data jobs
• Collaborate with developers and stakeholders to gather requirements
• Work with business users to enhance Clinical Care, Account Management, and Finance processes

Application Developer

Content Writer

• Manage RFP, RFI, and proposal intake, including organizing documents, identifying key requirements, and preparing timelines
• Create and maintain structured folders, trackers, and documentation for each proposal project
• Draft responses for RFPs, RFIs, and standard proposals using existing content and SME input
• Update and maintain the internal RFP response library, ensuring content accuracy and version control
• Proofread and format proposal documents to ensure clarity, consistency, and compliance with submission requirements
• Prepare final deliverables, including formatting, packaging, and uploading submissions to portals or sending via email
• Collaborate with Business Development, Marketing, Repricing, Clinical, and other teams to gather needed information and attachments
• Maintain CRM tasks and follow-ups related to active proposals
• Support process improvements to streamline intake, drafting, and submission workflows
• Partner closely with the Proposal & Content Marketing Writer to review work, maintain quality, and ensure consistency
• Assist with special projects and other duties as assigned

Proposal Writer

Customer Success Manager

• Act as a senior liaison between TrueScripts and our clients
• Leverage expertise to drive business growth by ensuring client renewal and retention
• Lead the strategic account team as the quarterback with full ownership of client satisfaction and service delivery
• Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis
• Oversees execution of communication plan
• Developing strong internal and client relationships through proactive interactions and strong verbal and written communication skills
• Collaborating with internal teams including account management, clinical, member care, business analyst, data analytics, and business development
• Work directly with your POD on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities
• Executing client renewals by building lasting relationships with key client stakeholders
• Provide leadership to coordinate all aspects of client review meetings including scheduling, reporting, materials, accommodations, etc
• Be proficient in CRM and all aspects of proprietary software used for claims adjudication
• Lead client meetings, lunch & learn meetings, etc
• Work directly with your POD to adjust plan parameters as directed by the client/broker
• Oversee the onboarding process involving the client, broker, TPA, and data vendor
• Participate in introductory/enrollment meetings with employees

Client Success Executive – Prescription Benefit Management

Manager

• Manage the end-to-end program operations lifecycle, including ideation, prototyping, development, launch, and optimization.
• Develop a strategic roadmap for program operations innovation and improvement that aligns with organizational goals.
• Execute program strategies into actionable operational plans, aligning with organizational goals and initiatives.
• Collaborate with stakeholders to propose and prioritize program initiatives against competing projects and resources that support business objectives.
• Partner with IT to ensure technology solutions meet program requirements and support seamless implementation.
• Work closely with operational teams to document and optimize workflows for program implementation and support.
• Collaborate with marketing to conduct market research and competitive analysis to identify emerging trends and opportunities for differentiation.
• Act as a liaison between IT, operations, and marketing stakeholders to ensure alignment on program priorities and deliverables.
• Maintain and continuously update the program documentation library to reflect current offerings, workflows, and operational processes.
• Engage with clients, partners, and internal teams to gather feedback and insights to inform program strategy.
• Define and track key performance indicators (KPIs) to evaluate program success and operational efficiency.
• Report on program performance, project milestones, and strategic outcomes to leadership.
• Champion Agile practices and methodologies into program development, enabling adaptive planning and delivering high-value solutions aligned with organizational goals.
• Stay ahead of trends, innovations, and policy changes within the healthcare, pharmacy, and PBM industries.
• Apply Agile methodologies to identify emerging opportunities, enhance program strategies, and drive continuous improvement in delivering value to stakeholders.
• Foster a culture of innovation by identifying and implementing creative solutions that enhance operational efficiency and support cross-functional objectives.

Program Optimization Manager

Solutions Engineer

• Serve as a trusted advisor to our clients, brokers, and partners, leveraging your pharmacy expertise to deliver strategic guidance and actionable insights.
• Collaborate across Business Development, Client Success, and Operations teams to drive new business initiatives, enhance client retention, and ensure clear, consistent communication of processes and procedures.
• Build and maintain consultative relationships with clients, brokers, and prospects, serving as a subject matter expert on pharmacy trends, programs, and industry developments.
• Deliver clinical guidance focused on growth, cost management, and trend mitigation.
• Analyze claims data to identify trends, cost-saving opportunities, and actionable insights.
• Recommend clinical programs and strategies to help clients achieve measurable savings and improved outcomes.
• Maintain awareness of market trends and deliver timely clinical intelligence to clients and internal teams.
• Partner with Marketing to develop and update clinical marketing materials.
• Support communication of formulary changes and program updates to internal and external stakeholders.
• Advise Client Success on clinical aspects of key performance indicators, client spend, trends, and pharmacy benefit benchmarks.

Clinical Solutions Consultant, RPh/PharmD

Business Development Rep

• Develop and sustain regional relationships as defined by leadership
• Lead prospecting efforts to achieve consistent success with Brokers, Consultants, and Clients
• Provide market intelligence to inform product, pricing, and strategic initiatives
• Effectively communicate and position TrueScripts’ solutions to external stakeholders
• Manage the Rx repricing/quote and RFP/RFI processes for assigned opportunities
• Prepare and maintain sales strategies, pipeline forecasts, and business development plans
• Consistently deliver high-level sales results
• Partner with Account Management to onboard new clients
• Maintain professional knowledge through ongoing education and industry engagement

Application Developer

Proposal Writer

Client Success Executive – Prescription Benefit Management

Program Optimization Manager

Clinical Solutions Consultant, RPh/PharmD

Director of Business Development