Director of Implementation

TrueScripts Management Services

Director of Implementation overseeing onboarding of new clients for TrueScripts' prescription benefit management. Ensuring seamless transition processes from contract to go-live.

Posted 6/19/2026full-timeRemote • Washington • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own the full implementation lifecycle for new clients from contract handoff through go-live and stabilization.
Manage and lead the implementation team, as a standalone functioning capability.
Update implementation playbooks, project plans, and governance processes, at least annually.
Serve as the point of accountability for implementation success and escalation management.
Oversee implementation team with kickoff meetings and ongoing implementation calls with clients and stakeholders.
Ensure all deliverables are completed accurately and on time, including plan setup, eligibility and data integration, communications, documentation, testing, and go-live readiness.
Oversee and manage multiple concurrent implementations and proactively address risks.
Partner with Client Success to ensure effective transition to ongoing account management.
Collaborate with Business Development, Technical Account Management, Operations, Finance, Quality Assurance, and other internal teams.
Coordinate internal readiness for go-live across all functions.
Oversee interpretation of client plan design and ensure accurate system configuration.
Refine and implement quality checks and testing to ensure accuracy of plan set ups.
Ensure testing and validation of eligibility, plan setup, claims logic, and communications.
Monitor post-go-live stabilization and resolve issues.
Evaluate current workflows and implement scalable processes.
Establish KPIs, service standards and reporting frequency.
Identify AI automation and efficiency opportunities.
Build and develop the implementation team to provide excellence in implementation.

Requirements

What you’ll need

A future team members' values need to align with TrueScripts' core values of Integrity, Respect, Innovation, and Service.
Bachelor’s degree or equivalent experience required
3+ years of experience leading an implementation team with at least 3 direct reports, preferrable at a PBM
7+ years of experience in PBM, healthcare, benefits implementation, client onboarding, or operations leadership highly preferred
Certified Business Analyst or PMP certified Project Manager a plus
Experience building scalable processes in a growing organization is highly preferred
Strong knowledge of implementation workflows including plan setup, eligibility, and data integration
Demonstrated experience managing complex projects
Effective communication, training, organization, and problem-solving skills

Benefits

Comp & perks

A wide range of health insurance options including medical, dental and vision
A strong salary and bonus program
A robust 401k and company match
Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
Employee Assistance Program
A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
Dream Manager Program (yes, it’s a real thing!)
A cohesive, family-based culture
Charitable contributions and volunteer time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

implementation lifecycleproject managementdata integrationplan setuptestingquality assuranceKPI establishmentworkflow evaluationAI automationscalable processes

Soft Skills

leadershipcommunicationorganizationproblem-solvingcollaborationaccountabilitytrainingrisk managementclient onboardingescalation management

Certifications

Certified Business AnalystPMP certified Project Manager