Member Care Advocate – Pharmacy Technician

TrueScripts Management Services

Member Care Advocate handling pharmacy claims and member inquiries for TrueScripts. Providing support to members and clients with prescription benefits and claims processing.

Posted 6/2/2026full-timeWashington • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $52,000 per yearWebsite

About the role

Key responsibilities & impact

Account Inquiries & Claims Processing
Assist TrueScripts' members with pharmacy claims processing and plan benefits
Receive phone calls/emails from members, clients, pharmacies and/or physician offices
Troubleshoot claim processing problems and/or inquiries in claims adjudication system
Respond to website inquiries
Become proficient in all aspects of claims adjudication system
Communicate escalated member service concerns to manager
Account Support QA testing for client transitions/changes
Complete pharmacy contact sheet for fax notifications
Claims Logging, Invoicing & Reporting
Log Specialty Care, Brand Care, Paper Claims, and Fee for Prior Authorizations on SharePoint
Log Specialty and Non-Specialty Prior Authorization approvals on SharePoint
Prepare and send weekly/monthly invoices to the Accounting team
Document actions and outcomes in the client database

Requirements

What you’ll need

High School Diploma, 2-year college degree in related field preferred
Pharmacy technician or customer service call center experience preferred
Ability to explain prescription benefit plans to members and partnered pharmacies
Knowledge of claims processing helpful
Analytical thinking and attention to detail
Excellent communication and customer relations skills
Problem solving skills
Ability to multi-task and prioritize in an ever-changing environment
Strong computer skills including Microsoft Office (Excel, Word, PowerPoint, Outlook)

Benefits

Comp & perks

A wide range of health insurance options including medical, dental and vision
A strong salary and bonus program
A robust 401k and company match
Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
A cohesive, family-based culture
Charitable contributions and volunteer time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims processingclaims adjudicationQA testinginvoicingreportinganalytical thinkingattention to detailproblem solvingmulti-taskingcustomer service

Soft Skills

communicationcustomer relationsprioritization

Certifications

High School Diploma2-year college degreePharmacy technician certification